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Configuring Department-Specific Outgoing Email Accounts
In LiveAgent, administrators have the option to allow chosen [outgoing email ...
Updated:
Jun 09 (9 months ago)
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics
Agents
Agents are people who in the first place provide support services, but, depen...
Updated:
Sep 02, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management
Connecting Microsoft account as outgoing email account
When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
How to create new reseller account using REST api
Here is an example call in PHP: Here is example response in XML: ...
Updated:
Sep 09, 2020
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples
Built-in email account configuration
Every LiveAgent account has a pre-set built-in outgoing and incoming email ac...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
How to upgrade/downgrade an account using REST api
Here is how you can change some account variation: After this you s...
Updated:
Sep 09, 2020
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples
Unable to connect Yahoo! mail account
If you searched for this article, most likely you've got the following error ...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Email accounts
Connecting Google account as outgoing email account
LiveAgent uses Google OAuth authentication to connect with your Gmail account...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
Connecting Google account as incoming email account
LiveAgent uses Google OAuth authentication to connect with your Gmail account...
Updated:
Dec 26, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Is it recommended to use the LiveAgent integrated built-in e-mail address to communicate with customers?
Customer context: Every LiveAgent account has a pre-set built-in outgoing and...
Updated:
Mar 07 (21 days ago)
Home -> Frequently asked questions -> General -> Emails
Connecting Forwarding email account
Mail forwarding is possible only with LiveAgent cloud-hosted accounts. If you...
Updated:
Jan 17, 2023
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Does the built-in email account count towards the Enterprise plan's 500 incoming and 500 outgoing email account limits?
Customer context: The customer is using LiveAgent and has the Enterprise subs...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Emails
Using email account's alias to send emails
Companies often have a specific email setup where they have one general email...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
Can I create additional default (ladesk) mail accounts?
Customer context: A customer wants to know if they can create additional defa...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
Connecting email address via SMTP as outgoing email account
If you have an email account from a different provider than Google (https://s...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
Can I change the domain of my account?
Customer context: A customer wants to know how to change the domain name asso...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Agent panel
Connecting Microsoft account as incoming email account
When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Updated:
Jan 30, 2023
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
How to create a hosted account
If your customer asks for a hosted account running on our cloud, simply follo...
Updated:
Dec 06, 2017
Home -> Technical Support -> Reseller/Partner program -> Reseller panel
Free account email limitations
Introduction When using a LiveAgent Free Account, it's important to be aware ...
Updated:
Mar 22, 2023
Home -> Getting Started
Can I temporarily deactivate an agent's account?
Customer context: A customer wants to know if they can temporarily deactivate...
Updated:
Jul 25 (8 months ago)
Home -> Frequently asked questions -> Security
How can I start using my trial account of LiveAgent?
Customer context: A new user who has recently signed up for a trial account o...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Agent panel
Can I connect an office365 email account secured by two-step authentication to LiveAgent?
Customer context: The customer wants to add an office365 email address secure...
Updated:
May 25 (10 months ago)
Home -> Frequently asked questions -> General -> Emails
Connecting email address via IMAP/POP3 as incoming email account
If you have an email account from a different provider than Google (https://s...
Updated:
Dec 26, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
How to get basic account info
Here is how you can get basic account info: An example answer shoul...
Updated:
Sep 09, 2020
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples
Viber account integration
The Viber integration allows you to connect your Viber Bot account to your Li...
Updated:
Feb 19 (38 days ago)
Home -> Technical Support -> Features and functions -> Social networks & messaging apps
Instagram account integration
The Instagram integration allows you to connect your Instagram account to you...
Updated:
Dec 20 (3 months ago)
Home -> Technical Support -> Features and functions -> Social networks & messaging apps -> Facebook & Instagram
What are the email sending limitations in LiveAgent?
Customer context: A customer is curious about any potential email sending lim...
Updated:
May 31 (9 months ago)
Home -> Frequently asked questions -> General -> Limits
Why was my lifetime AppSumo account suspended?
Customer context: An AppSumo user who purchased a lifetime account but has be...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> Billing and Payments
What is an incoming email account and an outgoing email account?
Customer context: The customer wants to understand what incoming and outgoing...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
How can I update my billing information in LiveAgent account?
Customer context: A customer wants to know how to update their billing inform...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> Billing and Payments