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Getting Started Tour
Welcome to LiveAgent! In this guide we walk you through the basics of getting...
Updated:
Sep 19 (6 months ago)
Home -> Getting Started
Magento 2 plugin for LiveAgent
There is a plugin available which enables you to add a Magento 2 widget into ...
Updated:
Jan 19 (2 months ago)
Home -> Technical Support -> Integrations and plugins -> Magento integration
LiveAgent Rankings - G2 Crowd
G2 Crowd is the world’s leading business software review platform dedicated t...
Updated:
May 12, 2022
Home -> Awards & Certificates
2-Step Verification
Enable 2-Step Verification (https://www.liveagent.com/features/2-step-verific...
Updated:
Aug 10, 2022
Home -> Technical Support -> Features and functions -> Security
Can I add more than 2 agents to my AppSumo account?
Customer context: A customer using the AppSumo account wants to know about ad...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> Billing and Payments
LiveAgent contact us button, tracking script does not work in Joomla 2.5
In Joomla 2.5 JavaScript is not enabled in articles by default, which means, ...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Contact forms
How to take backup of data in LiveAgent?
Customer context: A user of LiveAgent who wants to ensure their data is backe...
Updated:
May 29 (10 months ago)
Home -> Frequently asked questions -> General
How do we backup data in the Cloud?
Customers are often curious, how LiveAgent's data is backed up. In order to e...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Security
Date format in email templates
There are 2 options how to include the date in e-mail templates: 1. Use $dat...
Updated:
May 07, 2022
Home -> Customizations -> Templates
How to configure your own URL for agent and/or feature purchase or account upgrade
Hosted accounts configuration Step 1: configuration setup in your reseller p...
Updated:
Dec 08, 2017
Home -> Technical Support -> Reseller/Partner program -> Setup Guides
How does the chat widget work on mobile devices?
Customer context: A user wants to learn about the behavior of the chat widget...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General -> Chats
How to backup LiveAgent database
To keep your data safe, we recommend at least daily backup of your database. ...
Updated:
Sep 06, 2021
Home -> Technical Support -> Standalone installations -> FAQ
How do proactive chat invitations work in LiveAgent?
Customer context: A customer is curious about how proactive chat invitations ...
Updated:
May 25 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
How can I create a new department in my LiveAgent account?
Customer context: A customer wants to learn how to create a new department in...
Updated:
Jun 14 (9 months ago)
Home -> Frequently asked questions -> General -> Departments
Does LiveAgent have HIPAA compliance?
Customer context: A customer is inquiring about the HIPAA compliance of LiveA...
Updated:
Aug 31 (6 months ago)
Home -> Frequently asked questions -> Security
Can I request a recent third-party audit report that includes an assessment?
Customer context: The customer wants to review a recent third-party audit rep...
Updated:
Jun 09 (9 months ago)
Home -> Frequently asked questions -> Security
How can I get a LiveAgent demo?
Customer context: The customer is exploring the LiveAgent website and wants t...
Updated:
Jun 09 (9 months ago)
Home -> Frequently asked questions -> General
How can I set specific routing options for multiple agents available to receive calls?
Customer context: A customer with multiple agents available to receive calls ...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Offline/No internet connection and Invalid CSRF token errors
In terms of connectivity issues, there are 2 most common visible errors that ...
Updated:
Apr 22, 2022
Home -> Technical Support -> Troubleshooting -> Performance
Moving the installation of LiveAgent to another domain or directory
Important notice: LiveAgent can be moved to another domain or directory just ...
Updated:
Sep 06, 2021
Home -> Technical Support -> Standalone installations -> Update & migration
How do I create new tags in LiveAgent?
Customer context: The customer has been using LiveAgent and wants to create n...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General
Do you have any tutorial videos for LiveAgent?
Customer context: A customer is looking for ways to learn how to use LiveAgen...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General
How can I set up an email signature for my agents?
Customer context: The customer wants to set up email signatures for their age...
Updated:
Jun 05 (9 months ago)
Home -> Frequently asked questions -> General -> Emails
Vonage integration for hosted with us (monthly) customers
The Vonage integration, like any other SIP provider integration, consists of ...
Updated:
Jul 20, 2021
Home -> Technical Support -> Features and functions -> Call Center -> Integrations
Do you allow customers to perform regular vulnerability assessments?
Customer context: The customer wants to know if LiveAgent allows customers to...
Updated:
May 20 (10 months ago)
Home -> Frequently asked questions -> Security
How to use Colorbox (a lightbox plugin) in Customer portal Knowledge Base
If you are adding larger pictures to your knowledgebase articles you might wa...
Updated:
Mar 21, 2023
Home -> Customizations -> Customer portal
Can I import my own language?
Customer context: A customer wants to use their own custom language in LiveAg...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Languages
Can I start a new WhatsApp conversation by any custom message?
Customer context: A customer wants to know if they can initiate a new WhatsAp...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Social networks
Twilio integration for hosted customers
Introduction This guide is specifically designed for hosted (subscription) c...
Updated:
Apr 23 (11 months ago)
Home -> Technical Support -> Features and functions -> Call Center -> Integrations
How LiveAgent recognizes quoted text from message
For every incoming email, LiveAgent tries to split the content of the email...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics