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Getting Started Tour

Welcome to LiveAgent! In this guide we walk you through the basics of getting...
Home -> Getting Started

Magento 2 plugin for LiveAgent

There is a plugin available which enables you to add a Magento 2 widget into ...
Home -> Technical Support -> Integrations and plugins -> Magento integration

LiveAgent Rankings - G2 Crowd

G2 Crowd is the world’s leading business software review platform dedicated t...
Home -> Awards & Certificates

2-Step Verification

Enable 2-Step Verification (https://www.liveagent.com/features/2-step-verific...
Home -> Technical Support -> Features and functions -> Security

Can I add more than 2 agents to my AppSumo account?

Customer context: A customer using the AppSumo account wants to know about ad...
Home -> Frequently asked questions -> Billing and Payments

LiveAgent contact us button, tracking script does not work in Joomla 2.5

In Joomla 2.5 JavaScript is not enabled in articles by default, which means, ...
Home -> Technical Support -> Troubleshooting -> Contact forms

How to take backup of data in LiveAgent?

Customer context: A user of LiveAgent who wants to ensure their data is backe...
Home -> Frequently asked questions -> General

How do we backup data in the Cloud?

Customers are often curious, how LiveAgent's data is backed up. In order to e...
Home -> Technical Support -> Features and functions -> Security

Date format in email templates

There are 2 options how to include the date in e-mail templates: 1. Use $dat...
Home -> Customizations -> Templates

How to configure your own URL for agent and/or feature purchase or account upgrade

Hosted accounts configuration Step 1: configuration setup in your reseller p...
Home -> Technical Support -> Reseller/Partner program -> Setup Guides

How does the chat widget work on mobile devices?

Customer context: A user wants to learn about the behavior of the chat widget...
Home -> Frequently asked questions -> General -> Chats

How to backup LiveAgent database

To keep your data safe, we recommend at least daily backup of your database. ...
Home -> Technical Support -> Standalone installations -> FAQ

How do proactive chat invitations work in LiveAgent?

Customer context: A customer is curious about how proactive chat invitations ...
Home -> Frequently asked questions -> General -> Chats

How can I create a new department in my LiveAgent account?

Customer context: A customer wants to learn how to create a new department in...
Home -> Frequently asked questions -> General -> Departments

Does LiveAgent have HIPAA compliance?

Customer context: A customer is inquiring about the HIPAA compliance of LiveA...
Home -> Frequently asked questions -> Security

Can I request a recent third-party audit report that includes an assessment?

Customer context: The customer wants to review a recent third-party audit rep...
Home -> Frequently asked questions -> Security

How can I get a LiveAgent demo?

Customer context: The customer is exploring the LiveAgent website and wants t...
Home -> Frequently asked questions -> General

How can I set specific routing options for multiple agents available to receive calls?

Customer context: A customer with multiple agents available to receive calls ...
Home -> Frequently asked questions -> General -> Calls

Offline/No internet connection and Invalid CSRF token errors

In terms of connectivity issues, there are 2 most common visible errors that ...
Home -> Technical Support -> Troubleshooting -> Performance

Moving the installation of LiveAgent to another domain or directory

Important notice: LiveAgent can be moved to another domain or directory just ...
Home -> Technical Support -> Standalone installations -> Update & migration

How do I create new tags in LiveAgent?

Customer context: The customer has been using LiveAgent and wants to create n...
Home -> Frequently asked questions -> General

Do you have any tutorial videos for LiveAgent?

Customer context: A customer is looking for ways to learn how to use LiveAgen...
Home -> Frequently asked questions -> General

How can I set up an email signature for my agents?

Customer context: The customer wants to set up email signatures for their age...
Home -> Frequently asked questions -> General -> Emails

Vonage integration for hosted with us (monthly) customers

The Vonage integration, like any other SIP provider integration, consists of ...
Home -> Technical Support -> Features and functions -> Call Center -> Integrations

Do you allow customers to perform regular vulnerability assessments?

Customer context: The customer wants to know if LiveAgent allows customers to...
Home -> Frequently asked questions -> Security

How to use Colorbox (a lightbox plugin) in Customer portal Knowledge Base

If you are adding larger pictures to your knowledgebase articles you might wa...
Home -> Customizations -> Customer portal

Can I import my own language?

Customer context: A customer wants to use their own custom language in LiveAg...
Home -> Frequently asked questions -> General -> Languages

Can I start a new WhatsApp conversation by any custom message?

Customer context: A customer wants to know if they can initiate a new WhatsAp...
Home -> Frequently asked questions -> General -> Social networks

Twilio integration for hosted customers

Introduction This guide is specifically designed for hosted (subscription) c...
Home -> Technical Support -> Features and functions -> Call Center -> Integrations

How LiveAgent recognizes quoted text from message

​For every incoming email, LiveAgent tries to split the content of the email...
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics
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