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Can internal chats and internal notes also share files?
Customer context: The customer is using LiveAgent for team communication and ...
Updated:
May 29 (10 months ago)
Home -> Frequently asked questions -> General
Internal call
In Liveagent, you can easily do an internal call to your fellow colleague/age...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Call Center
Does LiveAgent have internal collaboration functions for agents?
Customer context: The customer is looking for information on LiveAgent's coll...
Updated:
May 29 (10 months ago)
Home -> Frequently asked questions -> General
Can I get internal notes using LiveAgent's API?
Customer context: A customer wants to access internal notes from a helpdesk s...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> API
Can I disable the internal chat in LiveAgent?
Customer context: A user of LiveAgent looking to change the availability of i...
Updated:
Jun 12 (9 months ago)
Home -> Frequently asked questions -> General
Do I need to add any phone number to use the internal call feature?
Customer context: A customer with a cloud-hosted account wants to use the int...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
What if I want to provide my customers with chat support only within a specific time-frame?
Customer context: The customer wants to know how to provide chat support only...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General -> Chats
Do you provide VoIP for calling within USA/Canada?
Customer context: The customer is inquiring whether LiveAgent offers VoIP ser...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> Misdirected Inquiries
Can we manage all the incoming emails for a particular email address within your system?
Customer context: The customer seeks to understand how email management works...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Do you have WhatsApp integration?
Customer context: A customer wants to know if LiveAgent has a WhatsApp integr...
Updated:
Jun 14 (9 months ago)
Home -> Frequently asked questions -> General -> Integrations
Is the history of conversations traceable?
Customer context: The customer needs to know if their ticket and conversation...
Updated:
May 29 (10 months ago)
Home -> Frequently asked questions -> General
Is there a limit on the number of contact groups?
Customer context: A customer wants to know if there is a limit to the number ...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Limits
Can I mention @ agents in a ticket?
Customer context: A customer wants to know if they can '@' mention agents wit...
Updated:
Jun 02 (9 months ago)
Home -> Frequently asked questions -> General
Where can I find the exact number of messages we receive from customers?
Customer context: The customer is a user of the LiveAgent helpdesk software a...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General
Fetching Facebook page messages by LiveAgent
In this video I will show you how Facebook page wall posts and messages are f...
Updated:
Jan 22, 2019
Home -> Video Tutorials
Can I make the knowledgebase password protected?
Customer context: A customer wants to make their knowledgebase password prote...
Updated:
Jun 05 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Can I see orders from Shopify in LiveAgent panel?
Customer context: The customer is using the LiveAgent helpdesk software and w...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General
Is there a limit on the number of tags?
Customer context: A customer wants to know if there is a limit to the number ...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Limits
What reports and analytics do I have access to in LiveAgent?
Customer context: A user wants to know about the reports and analytics availa...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General
Forward ticket action
Quick Navigation - [General Forward ticket action](#general-action) - [Forwa...
Updated:
May 18 (10 months ago)
Home -> Technical Support -> Features and functions -> Tickets management
Can I update a specific ticket using API?
Customer context: A customer wants to update a specific ticket using the Live...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
Video call - Creating video call buttons
Video call works just like regular Skype call (https://www.liveagent.com/call...
Updated:
Aug 10, 2022
Home -> Technical Support -> Features and functions -> Call Center
Can I delete just a specific email from the ticket in LiveAgent?
Customer context: A customer is using LiveAgent and wants to know if it's pos...
Updated:
Jun 14 (9 months ago)
Home -> Frequently asked questions -> General -> Tickets management
Is the owner an agent too? I thought you had an account and the agents.
Customer context: The customer is curious about who is considered an agent wi...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Klaviyo integration
Please follow the following integration guide to start using Klaviyo within L...
Updated:
Oct 19, 2022
Home -> Technical Support -> Integrations and plugins
What's the difference between IMAP and Forwarding?
Customer context: A customer is interested in the difference between IMAP and...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
Can I show articles in the Knowledgebase only for those customers signed up via the Customer portal?
Customer context: A customer who manages a knowledge base and would like to r...
Updated:
May 29 (10 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Notification (postback) calls to external applications (scripts)
Most power users operate multiple different softwares to cover every single a...
Updated:
May 07, 2022
Home -> Customizations -> Agent panel
Can I view the chat conversations of my agents in real-time?
Customer context: A customer wants to know if they can view their agents' cha...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Chats
Can LiveAgent handle multiple emails under one account?
Customer context: The customer uses multiple email addresses for their busine...
Updated:
Jun 09 (9 months ago)
Home -> Frequently asked questions -> General -> Emails