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Can internal chats and internal notes also share files?

Customer context: The customer is using LiveAgent for team communication and ...
Home -> Frequently asked questions -> General

Internal call

In Liveagent, you can easily do an internal call to your fellow colleague/age...
Home -> Technical Support -> Features and functions -> Call Center

Does LiveAgent have internal collaboration functions for agents?

Customer context: The customer is looking for information on LiveAgent's coll...
Home -> Frequently asked questions -> General

Can I get internal notes using LiveAgent's API?

Customer context: A customer wants to access internal notes from a helpdesk s...
Home -> Frequently asked questions -> General -> API

Can I disable the internal chat in LiveAgent?

Customer context: A user of LiveAgent looking to change the availability of i...
Home -> Frequently asked questions -> General

Do I need to add any phone number to use the internal call feature?

Customer context: A customer with a cloud-hosted account wants to use the int...
Home -> Frequently asked questions -> General -> Calls

What if I want to provide my customers with chat support only within a specific time-frame?

Customer context: The customer wants to know how to provide chat support only...
Home -> Frequently asked questions -> General -> Chats

Do you provide VoIP for calling within USA/Canada?

Customer context: The customer is inquiring whether LiveAgent offers VoIP ser...
Home -> Frequently asked questions -> Misdirected Inquiries

Can we manage all the incoming emails for a particular email address within your system?

Customer context: The customer seeks to understand how email management works...
Home -> Frequently asked questions -> General

Do you have WhatsApp integration?

Customer context: A customer wants to know if LiveAgent has a WhatsApp integr...
Home -> Frequently asked questions -> General -> Integrations

Is the history of conversations traceable?

Customer context: The customer needs to know if their ticket and conversation...
Home -> Frequently asked questions -> General

Is there a limit on the number of contact groups?

Customer context: A customer wants to know if there is a limit to the number ...
Home -> Frequently asked questions -> General -> Limits

Can I mention @ agents in a ticket?

Customer context: A customer wants to know if they can '@' mention agents wit...
Home -> Frequently asked questions -> General

Where can I find the exact number of messages we receive from customers?

Customer context: The customer is a user of the LiveAgent helpdesk software a...
Home -> Frequently asked questions -> General

Fetching Facebook page messages by LiveAgent

In this video I will show you how Facebook page wall posts and messages are f...
Home -> Video Tutorials

Can I make the knowledgebase password protected?

Customer context: A customer wants to make their knowledgebase password prote...
Home -> Frequently asked questions -> General -> Customer portal

Can I see orders from Shopify in LiveAgent panel?

Customer context: The customer is using the LiveAgent helpdesk software and w...
Home -> Frequently asked questions -> General

Is there a limit on the number of tags?

Customer context: A customer wants to know if there is a limit to the number ...
Home -> Frequently asked questions -> General -> Limits

What reports and analytics do I have access to in LiveAgent?

Customer context: A user wants to know about the reports and analytics availa...
Home -> Frequently asked questions -> General

Forward ticket action

Quick Navigation - [General Forward ticket action](#general-action) - [Forwa...
Home -> Technical Support -> Features and functions -> Tickets management

Can I update a specific ticket using API?

Customer context: A customer wants to update a specific ticket using the Live...
Home -> Frequently asked questions -> General -> API

Video call - Creating video call buttons

Video call works just like regular Skype call (https://www.liveagent.com/call...
Home -> Technical Support -> Features and functions -> Call Center

Can I delete just a specific email from the ticket in LiveAgent?

Customer context: A customer is using LiveAgent and wants to know if it's pos...
Home -> Frequently asked questions -> General -> Tickets management

Is the owner an agent too? I thought you had an account and the agents.

Customer context: The customer is curious about who is considered an agent wi...
Home -> Frequently asked questions -> General

Klaviyo integration

Please follow the following integration guide to start using Klaviyo within L...
Home -> Technical Support -> Integrations and plugins

What's the difference between IMAP and Forwarding?

Customer context: A customer is interested in the difference between IMAP and...
Home -> Frequently asked questions -> General -> Emails

Can I show articles in the Knowledgebase only for those customers signed up via the Customer portal?

Customer context: A customer who manages a knowledge base and would like to r...
Home -> Frequently asked questions -> General -> Customer portal

Notification (postback) calls to external applications (scripts)

Most power users operate multiple different softwares to cover every single a...
Home -> Customizations -> Agent panel

Can I view the chat conversations of my agents in real-time?

Customer context: A customer wants to know if they can view their agents' cha...
Home -> Frequently asked questions -> General -> Chats

Can LiveAgent handle multiple emails under one account?

Customer context: The customer uses multiple email addresses for their busine...
Home -> Frequently asked questions -> General -> Emails
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