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Mail account load error: Could not load Row. Primary key values empty

Jun 22, 2017
Eric J. Katowitz wrote
I keep getting the following error in my event log:
Mail account load error: Could not load Row. Primary key values empty

As a result of this, emails are delayed being sent (I believe they are being sent successfully only when the cron runs)

I do not have an email account configured in the Email->Mail Accounts settings as I don't need LiveAgent to access the email for reading.

How can I resolve this error?
Reply
1 Answer
Jun 22, 2017
Martin Slastan agent wrote
Hello Eric,

I have already emailed you directly so we can help you resolve this issue of yours.

This is not a general problem with LiveAgent software. It's a specific issue with your specific installation, therefore we should not discuss it publicly here on our forum.

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