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Agent alias
When you are adding or configuring Agents in Configuration --> Agents , you m...
Updated:
Aug 16, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management
Using email account's alias to send emails
Companies often have a specific email setup where they have one general email...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
Is it recommended to use the LiveAgent integrated built-in e-mail address to communicate with customers?
Customer context: Every LiveAgent account has a pre-set built-in outgoing and...
Updated:
Mar 07 (21 days ago)
Home -> Frequently asked questions -> General -> Emails
Connecting Microsoft account as outgoing email account
When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
Built-in email account configuration
Every LiveAgent account has a pre-set built-in outgoing and incoming email ac...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Unable to connect Yahoo! mail account
If you searched for this article, most likely you've got the following error ...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Email accounts
What are the email sending limitations in LiveAgent?
Customer context: A customer is curious about any potential email sending lim...
Updated:
May 31 (9 months ago)
Home -> Frequently asked questions -> General -> Limits
Connecting Google account as outgoing email account
LiveAgent uses Google OAuth authentication to connect with your Gmail account...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
What is an incoming email account and an outgoing email account?
Customer context: The customer wants to understand what incoming and outgoing...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
How to create new reseller account using REST api
Here is an example call in PHP: Here is example response in XML: ...
Updated:
Sep 09, 2020
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples
How to automatically fill a custom ticket/contact field
There are various use cases when you might want to automatically fill a ticke...
Updated:
Sep 25, 2020
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
Connecting Google account as incoming email account
LiveAgent uses Google OAuth authentication to connect with your Gmail account...
Updated:
Dec 26, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
How to tag a ticket as urgent based on the value of custom field
Sometimes you might want to allow your customers to mark the being submitted ...
Updated:
Jan 30, 2018
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
I cannot write my full company name in the account, what should I do?
Customer context: A customer is trying to create a free trial account for Liv...
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> General
How to upgrade/downgrade an account using REST api
Here is how you can change some account variation: After this you s...
Updated:
Sep 09, 2020
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples
Connecting email address via SMTP as outgoing email account
If you have an email account from a different provider than Google (https://s...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
Can I create additional default (ladesk) mail accounts?
Customer context: A customer wants to know if they can create additional defa...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
Does the built-in email account count towards the Enterprise plan's 500 incoming and 500 outgoing email account limits?
Customer context: The customer is using LiveAgent and has the Enterprise subs...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Emails
Connecting Forwarding email account
Mail forwarding is possible only with LiveAgent cloud-hosted accounts. If you...
Updated:
Jan 17, 2023
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
What caused the "The chat is inactive" message?
Customer context: The customer has noticed a "The chat is inactive" message i...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Chats
Free account email limitations
Introduction When using a LiveAgent Free Account, it's important to be aware ...
Updated:
Mar 22, 2023
Home -> Getting Started
What does being on the legacy subscription plan mean for my account?
Customer context: The customer's account is currently on the legacy subscript...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General
Configuring Department-Specific Outgoing Email Accounts
In LiveAgent, administrators have the option to allow chosen [outgoing email ...
Updated:
Jun 09 (9 months ago)
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics
Configuring LDAP
Common problems Here (https://support.qualityunit.com/275884-LDAP-troublesho...
Updated:
Nov 16, 2022
Home -> Technical Support -> Features and functions -> LDAP
Connecting Microsoft account as incoming email account
When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Updated:
Jan 30, 2023
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
My agent hasn't received the password reset email, what should I do?
Customer context: The customer's agent has not received a password reset emai...
Updated:
Jun 05 (9 months ago)
Home -> Frequently asked questions -> General -> Agent panel
Instagram account integration
The Instagram integration allows you to connect your Instagram account to you...
Updated:
Dec 20 (3 months ago)
Home -> Technical Support -> Features and functions -> Social networks & messaging apps -> Facebook & Instagram
What does the "Dialing Failed: Call Rejected" error mean when trying to make a call from LiveAgent?
Customer context: Users exploring the call functions within LiveAgent, who ar...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> Calls
What does the "Server responded with error: Current billing period is not settled" error message mean when trying to change subscription plan?
Customer context: The customer has encountered an error message while trying ...
Updated:
Jun 13 (9 months ago)
Home -> Frequently asked questions -> Billing and Payments
Viber account integration
The Viber integration allows you to connect your Viber Bot account to your Li...
Updated:
Feb 19 (39 days ago)
Home -> Technical Support -> Features and functions -> Social networks & messaging apps