404: The page you're looking for was not found on this site

Please take a look at the search results below

Agent alias

When you are adding or configuring Agents in Configuration --> Agents , you m...
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management

Using email account's alias to send emails

Companies often have a specific email setup where they have one general email...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts

Is it recommended to use the LiveAgent integrated built-in e-mail address to communicate with customers?

Customer context: Every LiveAgent account has a pre-set built-in outgoing and...
Home -> Frequently asked questions -> General -> Emails

Connecting Microsoft account as outgoing email account

When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts

Built-in email account configuration

Every LiveAgent account has a pre-set built-in outgoing and incoming email ac...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

Unable to connect Yahoo! mail account

If you searched for this article, most likely you've got the following error ...
Home -> Technical Support -> Troubleshooting -> Email accounts

What are the email sending limitations in LiveAgent?

Customer context: A customer is curious about any potential email sending lim...
Home -> Frequently asked questions -> General -> Limits

Connecting Google account as outgoing email account

LiveAgent uses Google OAuth authentication to connect with your Gmail account...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts

What is an incoming email account and an outgoing email account?

Customer context: The customer wants to understand what incoming and outgoing...
Home -> Frequently asked questions -> General

How to create new reseller account using REST api

Here is an example call in PHP: Here is example response in XML: ...
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples

How to automatically fill a custom ticket/contact field

There are various use cases when you might want to automatically fill a ticke...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

Connecting Google account as incoming email account

LiveAgent uses Google OAuth authentication to connect with your Gmail account...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

How to tag a ticket as urgent based on the value of custom field

Sometimes you might want to allow your customers to mark the being submitted ...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

I cannot write my full company name in the account, what should I do?

Customer context: A customer is trying to create a free trial account for Liv...
Home -> Frequently asked questions -> General

How to upgrade/downgrade an account using REST api

Here is how you can change some account variation: After this you s...
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples

Connecting email address via SMTP as outgoing email account

If you have an email account from a different provider than Google (https://s...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts

Can I create additional default (ladesk) mail accounts?

Customer context: A customer wants to know if they can create additional defa...
Home -> Frequently asked questions -> General -> Emails

Does the built-in email account count towards the Enterprise plan's 500 incoming and 500 outgoing email account limits?

Customer context: The customer is using LiveAgent and has the Enterprise subs...
Home -> Frequently asked questions -> General -> Emails

Connecting Forwarding email account

Mail forwarding is possible only with LiveAgent cloud-hosted accounts. If you...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

What caused the "The chat is inactive" message?

Customer context: The customer has noticed a "The chat is inactive" message i...
Home -> Frequently asked questions -> General -> Chats

Free account email limitations

Introduction When using a LiveAgent Free Account, it's important to be aware ...
Home -> Getting Started

What does being on the legacy subscription plan mean for my account?

Customer context: The customer's account is currently on the legacy subscript...
Home -> Frequently asked questions -> General

Configuring Department-Specific Outgoing Email Accounts

In LiveAgent, administrators have the option to allow chosen [outgoing email ...
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics

Configuring LDAP

Common problems Here (https://support.qualityunit.com/275884-LDAP-troublesho...
Home -> Technical Support -> Features and functions -> LDAP

Connecting Microsoft account as incoming email account

When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

My agent hasn't received the password reset email, what should I do?

Customer context: The customer's agent has not received a password reset emai...
Home -> Frequently asked questions -> General -> Agent panel

Instagram account integration

The Instagram integration allows you to connect your Instagram account to you...
Home -> Technical Support -> Features and functions -> Social networks & messaging apps -> Facebook & Instagram

What does the "Dialing Failed: Call Rejected" error mean when trying to make a call from LiveAgent?

Customer context: Users exploring the call functions within LiveAgent, who ar...
Home -> Frequently asked questions -> General -> Calls

What does the "Server responded with error: Current billing period is not settled" error message mean when trying to change subscription plan?

Customer context: The customer has encountered an error message while trying ...
Home -> Frequently asked questions -> Billing and Payments

Viber account integration

The Viber integration allows you to connect your Viber Bot account to your Li...
Home -> Technical Support -> Features and functions -> Social networks & messaging apps
×