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Fetching Facebook page messages by LiveAgent

In this video I will show you how Facebook page wall posts and messages are fetched by LiveAgent.

Video Transcript:

In this video I will show you how Facebook page wall posts and messages are fetched by LiveAgent. LiveAgent application uses periodic cron task to fetch page wall posts and messages. After somebody writes message to Facebook page, it will appear in LiveAgent interface as a new ticket within a few minutes. Let’s see how it looks like. Somebody sends a message to Facebook page. LiveAgent cron task fetches the message and creates a ticket in LiveAgent. Then an agent can reply to this ticket in LiveAgent and the reply will be posted back to the Facebook private communication. For any questions, don’t hesitate to get in touch with us via support@liveagent.com. Thanks for watching!

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