Home > Forum > Customer Portal per language?

Customer Portal per language?

Jul 16 (4 months ago)
Jesper Lindhardt wrote
Hi guys,

I run a website with several different languages. Works great for the tickets, but is there a way to setup the customer portal to handle different languages as well?

Ideally I would like to run a separate portal for each department, so that when visitors are completing a contact form, they would get offered content based on whatever department they are reaching out to?

Thank you,

Jesper
Reply
2 Answers
Jul 16 (4 months ago)
Martin Svitek agent wrote
Hello Jesper,

unfortunately currently there is just one customer portal on one default URL address. The language of the dialog boxes there is determined by the preferred language for displaying websites setting in customer's browser, however you can't have different content based on different language currently. We plan to add an option for multiple customer portals at different URL addresses but unfortunately it is not ready yet.
Aug 01 (3 months ago)
David Chandler wrote
Hi,

Jesper, if you are looking to create a FAQ sidebar to a contact form, just create different folders in the KB, add your translated FAQ articles and point the relevant contact page to the relevant folder.

If you want a KB/portal in multiple languages, this can be achieved by, again, creating different folders RU, FR, EN, ES or whatever at the KB root and adding all your sub-folders and articles below them. Visitors will see headers like the attached image, plus a list of subfolders/articles.

I run a multi-language call centre and we use the KB as our intranet in this way.

Ready to try LiveAgent?

It's free for the first 14 days! No credit card required.

Get Started
We work well with others...
Magento Joomla Wordpress Mailchimp
Contact us

support@ladesk.com

+1-800-811-6590 (Toll Free in USA & Canada)

+421 2 33 456 826 (European Union & Worldwide)

Quality Unit, LLC 616 Corporate Way, Suite 2-3278 Valley Cottage, NY 10989

Stay in touch
Blog Google+
© 2004-2015 QualityUnit.com, All rights reserved