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Connecting Office 365 shared mailbox as incoming email account
Sometimes customers are struggling with connecting their company Office 365 s...
Updated:
Dec 26, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Connecting Office 365 shared mailbox as outgoing email account
Sometimes customers are struggling with connecting their company Office 365 s...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
Connecting Microsoft account as incoming email account
When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Updated:
Jan 30, 2023
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Connecting Microsoft account as outgoing email account
When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
Can I connect an office365 email account secured by two-step authentication to LiveAgent?
Customer context: The customer wants to add an office365 email address secure...
Updated:
May 25 (10 months ago)
Home -> Frequently asked questions -> General -> Emails
How to create a group of contacts?
Customer context: A customer wants to know how to create a group of contacts ...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Contacts
How can I create filters for my agents?
Customer context: A customer who is an owner of a LiveAgent account wants to ...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Agent panel
How can I create a chat button in LiveAgent?
Customer context: The customer is using LiveAgent and wants to add a chat but...
Updated:
May 18 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
How can I set different IVR responses for our out-of-office hours?
Customer context: The customer is interested in changing their IVR responses ...
Updated:
May 25 (10 months ago)
Home -> Frequently asked questions -> General -> Calls -> IVR
How can I create a new department in my LiveAgent account?
Customer context: A customer wants to learn how to create a new department in...
Updated:
Jun 14 (9 months ago)
Home -> Frequently asked questions -> General -> Departments
How to create a hosted account
If your customer asks for a hosted account running on our cloud, simply follo...
Updated:
Dec 06, 2017
Home -> Technical Support -> Reseller/Partner program -> Reseller panel
How to create and use Predefined answers in LiveAgent
In this video tutorial I will show you how to create and use Predefined answe...
Updated:
Aug 10, 2017
Home -> Video Tutorials
Does LiveAgent support SSO with Microsoft 365?
Customer context: The customer is using Microsoft 365 and wants to know if Li...
Updated:
Apr 27 (11 months ago)
Home -> Frequently asked questions -> Security
How to create Email templates in LiveAgent
In this video tutorial I will show you how to create Email templates (https:/...
Updated:
Aug 10, 2017
Home -> Video Tutorials
How to setup and create Contacts in LiveAgent
In this video tutorial I will show you how to create Contacts (https://www.li...
Updated:
Aug 10, 2017
Home -> Video Tutorials
How to create Departments in LiveAgent
In this video tutorial I will show you how to create Departments (https://www...
Updated:
Oct 01, 2020
Home -> Video Tutorials
How can I create an inline chat link ?
Customer context: A customer wants to create an inline chat link for their Li...
Updated:
May 25 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
How can I create a pre-chat form?
Customer context: A customer wants to create a pre-chat form in LiveAgent. C...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
How do I create new tags in LiveAgent?
Customer context: The customer has been using LiveAgent and wants to create n...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General
How to create Chat invitations in LiveAgent
In this video tutorial I will show you how to create Chat invitation (https:/...
Updated:
Aug 10, 2017
Home -> Video Tutorials
How can I create and configure agent signatures?
Customer context: The customer wants to know how admins can create and config...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Emails
How to create and add Tags in LiveAgent
In this video tutorial, I will show you how to create and add Tags (https://w...
Updated:
Jan 26, 2020
Home -> Video Tutorials
Is it possible to set in Live Agent that when you remove tickets/emails in LiveAgent, the emails are also removed in the connected Incoming email account (mailbox)?
Customer context: A customer wants to know if tickets/emails removed in LiveA...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
How to create Chat buttons in LiveAgent
In this video tutorial I will show you how to create Chat buttons (https://ww...
Updated:
Sep 24, 2019
Home -> Video Tutorials
How to create and use Canned messages in LiveAgent
In this video tutorial I will show you how to create and use Canned mesagges ...
Updated:
Aug 10, 2017
Home -> Video Tutorials
Can I create a ticket using API?
Customer context: A customer inquiring about creating a ticket using the API....
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
How to create Live Chat button using REST API
You can add live chat button (https://www.liveagent.com/features/real-time-ch...
Updated:
Sep 09, 2020
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples
How to create Google Maps API key for GeoIP plugin
Quick navigation - GeoIP feature (separate article) (https://support.li...
Updated:
Aug 11, 2022
Home -> Technical Support -> Tips & Tricks -> Agent Panel
How to create Contact forms in LiveAgent
In this video tutorial I will show you how to create Contact forms (https://w...
Updated:
Aug 10, 2017
Home -> Video Tutorials
API call to create conversation from PHP
Here is a short example how to call LiveAgent API and create a conversation w...
Updated:
Nov 27, 2017
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples