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Connecting Office 365 shared mailbox as incoming email account

Sometimes customers are struggling with connecting their company Office 365 s...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

Connecting Office 365 shared mailbox as outgoing email account

Sometimes customers are struggling with connecting their company Office 365 s...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts

Connecting Microsoft account as incoming email account

When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

Connecting Microsoft account as outgoing email account

When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts

Can I connect an office365 email account secured by two-step authentication to LiveAgent?

Customer context: The customer wants to add an office365 email address secure...
Home -> Frequently asked questions -> General -> Emails

How to create a group of contacts?

Customer context: A customer wants to know how to create a group of contacts ...
Home -> Frequently asked questions -> General -> Contacts

How can I create filters for my agents?

Customer context: A customer who is an owner of a LiveAgent account wants to ...
Home -> Frequently asked questions -> General -> Agent panel

How can I create a chat button in LiveAgent?

Customer context: The customer is using LiveAgent and wants to add a chat but...
Home -> Frequently asked questions -> General -> Chats

How can I set different IVR responses for our out-of-office hours?

Customer context: The customer is interested in changing their IVR responses ...
Home -> Frequently asked questions -> General -> Calls -> IVR

How can I create a new department in my LiveAgent account?

Customer context: A customer wants to learn how to create a new department in...
Home -> Frequently asked questions -> General -> Departments

How to create a hosted account

If your customer asks for a hosted account running on our cloud, simply follo...
Home -> Technical Support -> Reseller/Partner program -> Reseller panel

How to create and use Predefined answers in LiveAgent

In this video tutorial I will show you how to create and use Predefined answe...
Home -> Video Tutorials

Does LiveAgent support SSO with Microsoft 365?

Customer context: The customer is using Microsoft 365 and wants to know if Li...
Home -> Frequently asked questions -> Security

How to create Email templates in LiveAgent

In this video tutorial I will show you how to create Email templates (https:/...
Home -> Video Tutorials

How to setup and create Contacts in LiveAgent

In this video tutorial I will show you how to create Contacts (https://www.li...
Home -> Video Tutorials

How to create Departments in LiveAgent

In this video tutorial I will show you how to create Departments (https://www...
Home -> Video Tutorials

How can I create an inline chat link ?

Customer context: A customer wants to create an inline chat link for their Li...
Home -> Frequently asked questions -> General -> Chats

How can I create a pre-chat form?

Customer context: A customer wants to create a pre-chat form in LiveAgent. C...
Home -> Frequently asked questions -> General -> Chats

How do I create new tags in LiveAgent?

Customer context: The customer has been using LiveAgent and wants to create n...
Home -> Frequently asked questions -> General

How to create Chat invitations in LiveAgent

In this video tutorial I will show you how to create Chat invitation (https:/...
Home -> Video Tutorials

How can I create and configure agent signatures?

Customer context: The customer wants to know how admins can create and config...
Home -> Frequently asked questions -> General -> Emails

How to create and add Tags in LiveAgent

In this video tutorial, I will show you how to create and add Tags (https://w...
Home -> Video Tutorials

Is it possible to set in Live Agent that when you remove tickets/emails in LiveAgent, the emails are also removed in the connected Incoming email account (mailbox)?

Customer context: A customer wants to know if tickets/emails removed in LiveA...
Home -> Frequently asked questions -> General

How to create Chat buttons in LiveAgent

In this video tutorial I will show you how to create Chat buttons (https://ww...
Home -> Video Tutorials

How to create and use Canned messages in LiveAgent

In this video tutorial I will show you how to create and use Canned mesagges ...
Home -> Video Tutorials

Can I create a ticket using API?

Customer context: A customer inquiring about creating a ticket using the API....
Home -> Frequently asked questions -> General -> API

How to create Live Chat button using REST API

You can add live chat button (https://www.liveagent.com/features/real-time-ch...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples

How to create Google Maps API key for GeoIP plugin

Quick navigation - GeoIP feature (separate article) (https://support.li...
Home -> Technical Support -> Tips & Tricks -> Agent Panel

How to create Contact forms in LiveAgent

In this video tutorial I will show you how to create Contact forms (https://w...
Home -> Video Tutorials

API call to create conversation from PHP

Here is a short example how to call LiveAgent API and create a conversation w...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples
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