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Can I display the LiveAgent Customer portal on our own page via an iframe?

Customer context: A customer wants to show the LiveAgent customer portal on t...
Home -> Frequently asked questions -> General -> Customer portal

Can I create a ticket using API?

Customer context: A customer inquiring about creating a ticket using the API....
Home -> Frequently asked questions -> General -> API

API key

What is an API key API key is an identity of your LiveAgent (like your user...
Home -> Technical Support -> LiveAgent API -> REST API

Swagger API descriptor

If you need to generate LiveAgent's API library / SDK for your preferred prog...
Home -> Technical Support -> LiveAgent API -> REST API -> API v3

Complete API reference

[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation

Can I show articles in the Knowledgebase only for those customers signed up via the Customer portal?

Customer context: A customer who manages a knowledge base and would like to r...
Home -> Frequently asked questions -> General -> Customer portal

Can I see a contact group when opening a chat with a customer?

Customer context: A customer wants to know if a contact group is shown when o...
Home -> Frequently asked questions -> General -> Chats

What is API key?

What is API key? API key is identity of your Reseller account (like your use...
Home -> Technical Support -> Reseller/Partner program -> Reseller panel

API rate limit (API requests limit)

CLOUD ACCOUNTS As the cloud-hosted accounts run on our servers, we have to m...
Home -> Technical Support -> LiveAgent API

Why are some API endpoints available in API v1 but not in v3 and vice versa?

Customer context: The customer would like to use specific API endpoints from ...
Home -> Frequently asked questions -> General -> API

What are the limitations of exporting data using API?

Customer context: A customer is using LiveAgent's API and wants to know its l...
Home -> Frequently asked questions -> General -> API

Delete Customer in LiveAgent

Delete customer‘s account and all his details in LiveAgent is very easy. In...
Home -> Technical Support -> Features and functions -> Contacts management

How to create new reseller account using REST api

Here is an example call in PHP: Here is example response in XML: ...
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples

Using REST API without mod_rewrite

It is possible to use call LiveAgent API (https://support.liveagent.com/84077...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation

How to remove the Login, My tickets links and Register option from the customer portal menu?

In certain instances, LiveAgent owners may prefer to prevent customers from a...
Home -> Customizations -> Customer portal

How to specify offset for the times the API returns

API v3 allows you to specify a time offset to return the application times in...
Home -> Technical Support -> LiveAgent API -> REST API -> API v3

Prefill email and name for customer

When your chat button (https://www.liveagent.com/features/real-time-chat/) or...
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations

Can I retrieve my ticket list using API?

Customer context: A customer inquiring about retrieving their ticket list usi...
Home -> Frequently asked questions -> General -> API

Can I update a specific ticket using API?

Customer context: A customer wants to update a specific ticket using the Live...
Home -> Frequently asked questions -> General -> API

Delete all tickets from a specific customer

This guide explains how to delete and completely purge all customer's tickets...
Home -> Technical Support -> Features and functions -> Tickets management

How to integrate chat button into customer portal

If you want to display a chat button in your customer portal, follow these st...
Home -> Customizations -> Customer portal

How can I change the redirection from the logo available on my Customer Portal to another page when using the Montana theme?

Customer context: The customer wants to change the redirection of the logo av...
Home -> Frequently asked questions -> General -> Design

Can I disable the option to resolve a ticket as a customer in the customer portal?

Customer context: The customer is using LiveAgent's customer portal and wants...
Home -> Frequently asked questions -> General -> Customer portal

API call to create conversation from PHP

Here is a short example how to call LiveAgent API and create a conversation w...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples

How to create Google Maps API key for GeoIP plugin

Quick navigation - GeoIP feature (separate article) (https://support.li...
Home -> Technical Support -> Tips & Tricks -> Agent Panel

How to upgrade/downgrade an account using REST api

Here is how you can change some account variation: After this you s...
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples

WhatsApp integration via Twilio

Based on our experience we recommend connecting & integrating your WhatsApp n...
Home -> Technical Support -> Features and functions -> Social networks & messaging apps -> WhatsApp -> WhatsApp integration via Twilio

Complete API reference

Data fields formats (#dataformats) Return messages formats (#returnmsgs) Er...
Home -> Technical Support -> Reseller/Partner program -> Partner REST API

How can I export my emails data & history to my own database using API?

Customer context: The customer desires to export their email data and content...
Home -> Frequently asked questions -> General -> API

When I am using "GET tickets" API , it returns max. 1000 rows. How can I get all results?

Customer context: The customer is a software developer who is making use of L...
Home -> Frequently asked questions -> General -> API
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