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Can I display the LiveAgent Customer portal on our own page via an iframe?
Customer context: A customer wants to show the LiveAgent customer portal on t...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Can I create a ticket using API?
Customer context: A customer inquiring about creating a ticket using the API....
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
API key
What is an API key API key is an identity of your LiveAgent (like your user...
Updated:
Mar 16, 2021
Home -> Technical Support -> LiveAgent API -> REST API
Swagger API descriptor
If you need to generate LiveAgent's API library / SDK for your preferred prog...
Updated:
Jul 21, 2021
Home -> Technical Support -> LiveAgent API -> REST API -> API v3
Complete API reference
[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...
Updated:
Jan 05 (2 months ago)
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation
Can I show articles in the Knowledgebase only for those customers signed up via the Customer portal?
Customer context: A customer who manages a knowledge base and would like to r...
Updated:
May 29 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Can I see a contact group when opening a chat with a customer?
Customer context: A customer wants to know if a contact group is shown when o...
Updated:
Jun 12 (9 months ago)
Home -> Frequently asked questions -> General -> Chats
What is API key?
What is API key? API key is identity of your Reseller account (like your use...
Updated:
Dec 06, 2017
Home -> Technical Support -> Reseller/Partner program -> Reseller panel
API rate limit (API requests limit)
CLOUD ACCOUNTS As the cloud-hosted accounts run on our servers, we have to m...
Updated:
Feb 12 (45 days ago)
Home -> Technical Support -> LiveAgent API
Why are some API endpoints available in API v1 but not in v3 and vice versa?
Customer context: The customer would like to use specific API endpoints from ...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> API
What are the limitations of exporting data using API?
Customer context: A customer is using LiveAgent's API and wants to know its l...
Updated:
May 29 (9 months ago)
Home -> Frequently asked questions -> General -> API
Delete Customer in LiveAgent
Delete customer‘s account and all his details in LiveAgent is very easy. In...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> Contacts management
How to create new reseller account using REST api
Here is an example call in PHP: Here is example response in XML: ...
Updated:
Sep 09, 2020
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples
Using REST API without mod_rewrite
It is possible to use call LiveAgent API (https://support.liveagent.com/84077...
Updated:
Dec 08, 2017
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation
How to remove the Login, My tickets links and Register option from the customer portal menu?
In certain instances, LiveAgent owners may prefer to prevent customers from a...
Updated:
May 23 (10 months ago)
Home -> Customizations -> Customer portal
How to specify offset for the times the API returns
API v3 allows you to specify a time offset to return the application times in...
Updated:
Oct 11, 2022
Home -> Technical Support -> LiveAgent API -> REST API -> API v3
Prefill email and name for customer
When your chat button (https://www.liveagent.com/features/real-time-chat/) or...
Updated:
Feb 03, 2020
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations
Can I retrieve my ticket list using API?
Customer context: A customer inquiring about retrieving their ticket list usi...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
Can I update a specific ticket using API?
Customer context: A customer wants to update a specific ticket using the Live...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
Delete all tickets from a specific customer
This guide explains how to delete and completely purge all customer's tickets...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> Tickets management
How to integrate chat button into customer portal
If you want to display a chat button in your customer portal, follow these st...
Updated:
Jan 26, 2023
Home -> Customizations -> Customer portal
How can I change the redirection from the logo available on my Customer Portal to another page when using the Montana theme?
Customer context: The customer wants to change the redirection of the logo av...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Design
Can I disable the option to resolve a ticket as a customer in the customer portal?
Customer context: The customer is using LiveAgent's customer portal and wants...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Customer portal
API call to create conversation from PHP
Here is a short example how to call LiveAgent API and create a conversation w...
Updated:
Nov 27, 2017
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples
How to create Google Maps API key for GeoIP plugin
Quick navigation - GeoIP feature (separate article) (https://support.li...
Updated:
Aug 11, 2022
Home -> Technical Support -> Tips & Tricks -> Agent Panel
How to upgrade/downgrade an account using REST api
Here is how you can change some account variation: After this you s...
Updated:
Sep 09, 2020
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples
WhatsApp integration via Twilio
Based on our experience we recommend connecting & integrating your WhatsApp n...
Updated:
May 22 (10 months ago)
Home -> Technical Support -> Features and functions -> Social networks & messaging apps -> WhatsApp -> WhatsApp integration via Twilio
Complete API reference
Data fields formats (#dataformats) Return messages formats (#returnmsgs) Er...
Updated:
Mar 30, 2021
Home -> Technical Support -> Reseller/Partner program -> Partner REST API
How can I export my emails data & history to my own database using API?
Customer context: The customer desires to export their email data and content...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> API
When I am using "GET tickets" API , it returns max. 1000 rows. How can I get all results?
Customer context: The customer is a software developer who is making use of L...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> API