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List of IP addresses used by SIP/call center

Despite our best effort to keep this article up to date the IP addresses might change over time, more might be added etc. so in case these IPs won't be enough to make your integration work please contact our support.

There are 3 sets of IP addresses which are used depending on the cloud in which your account runs with us, again if you are not sure about the cloud please contact our support.

  • Customers who created their accounts from continental Europe would be added in our EU cloud and the IPs are:
    • 91.201.28.231
    • 91.201.28.33
    • 91.201.28.34
  • Customers who created their accounts from United Kingdom would be added in our UK cloud and the IPs are:
    • 80.85.84.25
    • 85.159.211.124
    • 212.71.255.19
  • Customer who created their accounts from other parts of the world would be added in our US cloud and the IPs are:
    • 96.126.114.202
    • 45.33.11.50
    • 96.126.123.224

 

There are 2 additional sets of IP address for customers who have purchased the limited AppSumo deal.

  • AppSumo customers who created their accounts from Europe would be added to the EU AppSumo cloud and the IPs are:
    • 172.104.240.32
    • 172.104.143.10
    • 172.104.241.82
  • AppSumo customers who created their accounts from the rest of the world would be added to the US AppSumo cloud and the IPs are:
    • 45.33.46.244
    • 50.116.13.230
    • 104.237.158.149

 

 

If for any reason you can whitelist just one IP address, please whitelist the first one of the three, it might be enough, but if possible whitelist all 3.

Important note: "The firewall of the network to which you are connected when making and accepting calls in LiveAgent must NOT block UDP/RTP communication or else the calls would not work correctly. By default the ports in range 5070 - 31000 (rtpstart=5070, rtpend=31000) should be opened/unblocked. 

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