Home > Technical Support > FAQ > Live chat tracking plugin

Live chat tracking plugin

This plugin allows you to execute tracking javascript functions when any of the following events occurs:

  • when chat is started
  • when chat is ended
  • when agent's message was added
  • when customer's message was added

It can work with multiple tracking tools, for example Google Analytics.

The javascript library of the tracking tool must be included in the web page, where chat button integration code is placed. Then when the event should be tracked, the LiveAgent server sends the javascript command that you saved in the plugin configuration to the client browser, and the javascript is executed in the client's browser.

The best way to test the javascript which you want to save in the plugin configuration is to simply execute it in the browser console, e.g. in Google Chrome you would open Developer Tools by pressing [F12] and then selecting Console tab. If the javascript command works in console on your page, it will also work if you set it in the plugin configuration.

Ready to try LiveAgent?

It's free for the first 14 days! No credit card required.

Get Started
We work well with others...
Magento Joomla Wordpress Mailchimp
Contact us

support@ladesk.com

+1-800-811-6590 (Toll Free in USA & Canada)

+421 2 33 456 826 (European Union & Worldwide)

Quality Unit, LLC 616 Corporate Way, Suite 2-3278 Valley Cottage, NY 10989

Stay in touch
Blog Google+
© 2004-2015 QualityUnit.com, All rights reserved