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Deleting Users

Nov 26, 2012
Marcus wrote
Hi - is there a way to delete the customers from Live Agent within agent/index.php#Customers;?
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10 Answers
Nov 26, 2012
Jan Duris agent wrote
No, there is not.
Dec 27, 2012
Gurmail Dhaliwal wrote
Is there going to be a solution soon?
Dec 31, 2012
Daniela Milonova agent wrote
No, it is not possible to delete customers. You can only edit them.
Customers belong to their conversations and conversation can be only marked as deleted, because conversation can be undeleted. So if exist conversation must exist owner of conversation.
Why do you need delete customers?
Dec 31, 2012
Gurmail Dhaliwal wrote
When we first install the LiveAgent, we ran a lot of testing so ended up up quite a few test customers, not real customers. How do we remove these? Also, if we get a visitor who is just inquiring but something but has no intention of buying, would be nice to take there info but then to delete them, as they are not really a customer.
Jan 24, 2013
Anonymous wrote
I suggest to manually delete the test users directly from MySql Workbench
Feb 11, 2013
Don Glasgow wrote
That makes sense. But where can we find the section to undelete messages? If an agent deletes it, it is not really deleted and can be retrieved? Thats a good feature. Please advise where we can find them. Thanks!
Feb 11, 2013
Michal Bebjak agent wrote
Just open advanced filter in tickets and select that you want to show also deleted tickets. Then you can open them and undelete them.
Feb 13, 2013
Dominick wrote
This is exactly an example I was talking about earlier, Live Agent calls themselves innovative but ticket levels is not possible. Deleting contact is not possible.

Am I the only one who thinks Qualityunit is focusing on features instead of user friendliness?

Regarding this issue, you could create a section called Emails which displays the list of emails with tickets attached and have the customer section be really about customers. Including the feature to create and delete customers.. and create extra fields regarding that customer.
Feb 16, 2013
Andrej Harsani agent wrote
Delete contact/customer will be implemented. Thanks for suggestion.
Feb 16, 2013
Anonymous wrote
Wow that's a good news

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