Call

Overview
The call (https://www.ladesk.com/call-center-software) abilities differ dependin... more
List of supported VOIP providers
Here you can check the list of currently supported VOIP providers: - VOIP.M... more
Microphone permissions for browser calls
As long as you have "browser" selected as the device for answering the calls (ht... more
Call Us buttons
Once you connected LiveAgent with Twilio (http://support.qualityunit.com/578827-... more
Numbers section
The Numbers section found under Configuration->Call->Numbers is used for a... more
Devices section
The _Devices_ section found under _Configuration_->_Call_->_Devices_ is us... more
Settings section
The _Settings_ section found under _Configuration_->_Call_->_Settings_ let... more
Twilio integration for hosted with us (monthly) customers
This article is useful only for hosted by us (monthly payment) customers, self-h... more
IVR
IVR (https://www.liveagent.com/customer-support-glossary/ivr/) in LiveAgent is c... more
Voice status page
Once you have your provider set up to work with LiveAgent and have its phone num... more
How to start a call from LiveAgent
If you want to create a completely new ticket with a call (https://www.ladesk.co... more
Twilio integration for self-hosted licenses
Hosted with us (monthly payment) customers should follow this guide (https://sup... more
Using Call Center feature with soft phone clients & apps
Use case: LiveAgent & software phones clients & apps Disclaimer: Our Call Cent... more
Call troubleshooting
Before you report an issue to LiveAgent support, please make sure that you have ... more

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