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Ticket Tags
Tags are labels attached to tickets that are primarily used to organize and c...
Updated:
Dec 21 (3 months ago)
Home -> Technical Support -> Features and functions -> Tickets management
How to create and add Tags in LiveAgent
In this video tutorial, I will show you how to create and add Tags (https://w...
Updated:
Jan 26, 2020
Home -> Video Tutorials
Is there a limit on the number of tags?
Customer context: A customer wants to know if there is a limit to the number ...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Limits
How can I change the size of the window with tags list?
Customer context: The customer wants to adjust the size of the window that di...
Updated:
Jun 13 (9 months ago)
Home -> Frequently asked questions -> General
How do I create new tags in LiveAgent?
Customer context: The customer has been using LiveAgent and wants to create n...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General
Are the tags predefined or can I customize them?
Customer context: A customer wants to know if they can customize tags based o...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General
Amazon S3 File Archive plugin
Owners of self-hosted LiveAgent licenses (https://www.liveagent.com/pricing/s...
Updated:
Mar 04, 2021
Home -> Technical Support -> Integrations and plugins -> System plugins
Addons list
LiveAgent addons Geo IP (id: 2197ba24) Agent ranking (id: 5b4d2b0e) Rul...
Updated:
Dec 06, 2017
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples
How to delete ticket attachments and reduce database size
Note: This article is only useful for self-hosted installations of LiveAgent,...
Updated:
Aug 12, 2022
Home -> Technical Support -> Standalone installations -> FAQ
How to setup Time Rules in LiveAgent
In this video, I will setup an example Time rule (https://www.liveagent.com/f...
Updated:
Aug 10, 2017
Home -> Video Tutorials
How to get tickets created by specific agent
We had a question about how can an agent get list of all the tickets he has ...
Updated:
Jan 30, 2018
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
Example registration form
Here is the most simple example of the registration form (screenshot): E...
Updated:
Dec 06, 2017
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples
How long can data be stored in the LiveAgent?
Customer context: A customer is inquiring about data storage and archiving in...
Updated:
May 29 (10 months ago)
Home -> Frequently asked questions -> General
Export tickets to CSV
Here's a code example for API v3 on how to export tickets to CSV. 1. First, ...
Updated:
Apr 14 (11 months ago)
Home -> Technical Support -> LiveAgent API -> REST API -> API v3 -> Examples
How to increase priority of a ticket
If you wish to allow your agents to change the priority/importance of a ticke...
Updated:
Jan 30, 2018
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
Files not available after moving installation to different server
If you are using Amazon AWS S3 file archive plugin, the file contents are sto...
Updated:
Aug 12, 2022
Home -> Technical Support -> Standalone installations -> Troubleshooting
How can I integrate your live chat functionality into my Laravel application?
Customer context: The customer is using a Laravel application and wishes to i...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> Chats
How can I set the filter so I can include both tag IDs in my ticket result?
Customer context: The customer wants to know how to set the filters to includ...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
How to export data from LiveAgent
Besides the CSV export option available in some of the sections of the agent ...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Filters & Reports
Merge ticket action
Merge [ticket](https://www.liveagent.com/features/hybrid-ticket-stream/) is u...
Updated:
May 18 (10 months ago)
Home -> Technical Support -> Features and functions -> Tickets management
Email automation with followups example
In order to setup automatic followups (https://www.liveagent.com/blog/email-...
Updated:
May 07, 2022
Home -> Customizations -> Templates
Can I import our customers' tickets from Intercom to LiveAgent?
Customer context: The customer is currently using Intercom and wants to impor...
Updated:
Aug 19 (7 months ago)
Home -> Frequently asked questions -> General
ERROR: The used table type doesn't support FULLTEXT indexes during update to 4.25.12
In version 4.25.12 (released version 4.25.16.1) we added FULLTEXT indexes to ...
Updated:
Aug 12, 2022
Home -> Technical Support -> Standalone installations -> Troubleshooting
Google Document Viewer
Google document viewer is a safer way for your agents to view files attached ...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel
Add chat button to Google Tag Manager
Google Tag Manager allows you to quickly and easily update: - Tags and c...
Updated:
Jul 21, 2021
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations
Filtering API v3 results
With API v3 you have an option to use filters to get specific results. After...
Updated:
Mar 20 (8 days ago)
Home -> Technical Support -> LiveAgent API -> REST API -> API v3
Complete API reference
[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...
Updated:
Jan 05 (2 months ago)
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation
How to automatically assign a ticket to agent after reply
Even though we don't really think this is a good idea quite a lot of customer...
Updated:
Apr 30, 2020
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
ActiveCampaign integration
Integrating ActiveCampaign (https://www.liveagent.com/integrations/activecamp...
Updated:
Oct 19, 2022
Home -> Technical Support -> Integrations and plugins
Shopify chat button integration
The "Shopify integration with chat button" plugin allows you to add a chat bu...
Updated:
Oct 20, 2022
Home -> Technical Support -> Integrations and plugins