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Ticket Tags

Tags are labels attached to tickets that are primarily used to organize and c...
Home -> Technical Support -> Features and functions -> Tickets management

How to create and add Tags in LiveAgent

In this video tutorial, I will show you how to create and add Tags (https://w...
Home -> Video Tutorials

Is there a limit on the number of tags?

Customer context: A customer wants to know if there is a limit to the number ...
Home -> Frequently asked questions -> General -> Limits

How can I change the size of the window with tags list?

Customer context: The customer wants to adjust the size of the window that di...
Home -> Frequently asked questions -> General

How do I create new tags in LiveAgent?

Customer context: The customer has been using LiveAgent and wants to create n...
Home -> Frequently asked questions -> General

Are the tags predefined or can I customize them?

Customer context: A customer wants to know if they can customize tags based o...
Home -> Frequently asked questions -> General

Amazon S3 File Archive plugin

Owners of self-hosted LiveAgent licenses (https://www.liveagent.com/pricing/s...
Home -> Technical Support -> Integrations and plugins -> System plugins

Addons list

LiveAgent addons Geo IP (id: 2197ba24) Agent ranking (id: 5b4d2b0e) Rul...
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples

How to delete ticket attachments and reduce database size

Note: This article is only useful for self-hosted installations of LiveAgent,...
Home -> Technical Support -> Standalone installations -> FAQ

How to setup Time Rules in LiveAgent

In this video, I will setup an example Time rule (https://www.liveagent.com/f...
Home -> Video Tutorials

How to get tickets created by specific agent

We had a question about how can an agent get list of all the tickets he has ...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

Example registration form

Here is the most simple example of the registration form (screenshot): E...
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples

How long can data be stored in the LiveAgent?

Customer context: A customer is inquiring about data storage and archiving in...
Home -> Frequently asked questions -> General

Export tickets to CSV

Here's a code example for API v3 on how to export tickets to CSV. 1. First, ...
Home -> Technical Support -> LiveAgent API -> REST API -> API v3 -> Examples

How to increase priority of a ticket

If you wish to allow your agents to change the priority/importance of a ticke...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

Files not available after moving installation to different server

If you are using Amazon AWS S3 file archive plugin, the file contents are sto...
Home -> Technical Support -> Standalone installations -> Troubleshooting

How can I integrate your live chat functionality into my Laravel application?

Customer context: The customer is using a Laravel application and wishes to i...
Home -> Frequently asked questions -> General -> Chats

How can I set the filter so I can include both tag IDs in my ticket result?

Customer context: The customer wants to know how to set the filters to includ...
Home -> Frequently asked questions -> General -> API

How to export data from LiveAgent

Besides the CSV export option available in some of the sections of the agent ...
Home -> Technical Support -> Features and functions -> Filters & Reports

Merge ticket action

Merge [ticket](https://www.liveagent.com/features/hybrid-ticket-stream/) is u...
Home -> Technical Support -> Features and functions -> Tickets management

Email automation with followups example

In order to setup automatic followups (https://www.liveagent.com/blog/email-...
Home -> Customizations -> Templates

Can I import our customers' tickets from Intercom to LiveAgent?

Customer context: The customer is currently using Intercom and wants to impor...
Home -> Frequently asked questions -> General

ERROR: The used table type doesn't support FULLTEXT indexes during update to 4.25.12

In version 4.25.12 (released version 4.25.16.1) we added FULLTEXT indexes to ...
Home -> Technical Support -> Standalone installations -> Troubleshooting

Google Document Viewer

Google document viewer is a safer way for your agents to view files attached ...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Add chat button to Google Tag Manager

Google Tag Manager allows you to quickly and easily update: - Tags and c...
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations

Filtering API v3 results

With API v3 you have an option to use filters to get specific results. After...
Home -> Technical Support -> LiveAgent API -> REST API -> API v3

Complete API reference

[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation

How to automatically assign a ticket to agent after reply

Even though we don't really think this is a good idea quite a lot of customer...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

ActiveCampaign integration

Integrating ActiveCampaign (https://www.liveagent.com/integrations/activecamp...
Home -> Technical Support -> Integrations and plugins

Shopify chat button integration

The "Shopify integration with chat button" plugin allows you to add a chat bu...
Home -> Technical Support -> Integrations and plugins
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