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Cookies used by LiveAgent

LiveAgent uses cookies, (small pieces of data stored in your web browser) for several purposes.

For an agent logged into LiveAgent agent panel, those cookies are stored:

  • A_auth
    • authentication token, allows an agent to reload the agent panel without logging in each time (if they did not log out). Agent needs to choose this option by "Remember me" checkbox in login screen.
    • validity: year / till logout
  • A_la_sid
    • currently active session in agent panel
    • validity: when the browsing session ends
  • A_la_appId
    • used to prevent concurrent login
    • validity: when the browsing session ends
  • gpf_language
    • chosen language for agent panel
    • validity: 230 days
  • kb_preview_id
    • knowledgebase preview identification
    • validity: when the browsing session ends
  • forceView
    • for agent panel manually forced switch between desktop/mobile view 
    • validity: 3 months

 

For an registered visitor logged into customer portal, those cookies are stored:

  • V_auth
    • authentication token, allows an visitor to reload the visitor panel without logging in each time (if they did not log out). Registered visitor needs to choose this option by "Remember me" checkbox in login screen.
    • validity: year / till logout
  • visitor_la_sid
    • currently active session in customer portal
    • validity: when the browsing session ends

 

Cookies used by contact widgets integrated on other web pages:

  • LaSID
    • visitor session identifier
    • validity: when the browsing session ends
  • LaVisitorId
    • this identifier is used to recognize the visitor on each visit of your pages where the widget integration code is added
    • validity: set by administrator in Configuration -> Protection -> Visitor cookie lifetime. Default value is 30 days. The value of 0 means the visitor is remembered only for current session (when the browsing session ends)
  • LaVisitorNew
    • information if this is a new or returning visitor, automatic invitations may display depending on this attribute
    • validity: one day
  • LaRunningChat
    • parameters to reload the chat window if page is refreshed or visitor navigates their browser to another page
    • validity: when the browsing session ends
  • LaUserDetails
    • stores user details information defined by administrator in integration code
    • validity: when the browsing session ends
  • closedInvitations
    • list of invitations that the visitor dismissed, the invitations will not be displayed while the cookie is valid
    • validity: when the browsing session ends

 

Hosted LiveAgent or LiveAgent running in docker contains also:

  • STICKYSESSION
    • assigned application server identificator
    • validity: when the browsing session ends

 

The visitor cookies are stored on top domain of the web page, not the domain of your LiveAgent installation.

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