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Feb 22, 2018
Michiel de Weerd wrote

A few years ago i created a timed rule containing this IF statement:

Hello{if $conversationOwnerName neq ''} {$conversationOwnerName}{/if},

Now i want to create a new timed rule and i wondered if i should read about new/improved features. But it turned out i can not find any documentation on IF statements. Am i missing something or are IF statements deprecated?

Best regards, Michiel
3 Answers
Feb 22, 2018
Matus agent wrote
You can still create IF conditions using smarty syntax.
Please send us an email to support@qualityunit.com with a description of what exactly are you trying to achieve with this rule and we will look into it :)
Thank you.
Feb 22, 2018
Michiel de Weerd wrote

Thanks for the heads up about Smarty Syntax.

At the moment i am happy with just the "Hello{if $conversationOwnerName neq ''} {$conversationOwnerName}{/if}," part, but i wonder if i am missing out.

Is there a list of conditions like the "$conversationOwnerName"?

Best regards, Michiel
Feb 23 (11 months ago)
Matus agent wrote
there is no such list, I am sorry.

You can use smarty for example this way >

{if $agentLastName eq 'Lastname1'}
{elseif $agentLastName eq 'Lastname2'}
something else

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