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Feb 22, 2018
Michiel de Weerd wrote
Hi,<br /> <br /> A few years ago i created a timed rule containing this IF statement:<br /> <br /> Hello{if $conversationOwnerName neq ''} {$conversationOwnerName}{/if},<br /> <br /> Now i want to create a new timed rule and i wondered if i should read about new/improved features. But it turned out i can not find any documentation on IF statements. Am i missing something or are IF statements deprecated?<br /> <br /> Best regards, Michiel
3 Answers
Feb 22, 2018
Matus agent wrote
You can still create IF conditions using smarty syntax. <br /> Please send us an email to support@qualityunit.com with a description of what exactly are you trying to achieve with this rule and we will look into it :) <br /> Thank you.
Feb 22, 2018
Michiel de Weerd wrote
Hi,<br /> <br /> Thanks for the heads up about Smarty Syntax.<br /> <br /> At the moment i am happy with just the &quot;Hello{if $conversationOwnerName neq ''} {$conversationOwnerName}{/if},&quot; part, but i wonder if i am missing out.<br /> <br /> Is there a list of conditions like the &quot;$conversationOwnerName&quot;? <br /> <br /> Best regards, Michiel
Feb 23, 2018
Matus agent wrote
there is no such list, I am sorry. <br /> <br /> You can use smarty for example this way &gt; <br /> <br /> {if $agentLastName eq 'Lastname1'}<br /> something<br /> {elseif $agentLastName eq 'Lastname2'}<br /> something else<br /> {/if}

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