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Configuring Twitter

Connecting with Twitter enables you to do brand monitoring and respond to tweets that require action. Responses are directly sent as tweets.

Twitter Setup

Step 1: Navigate to Configuration>Twitter and click Connect with Twitter.

 
Step 2: Click on Add Twitter account.
 
 
Step 3: Popup window will show up. There you have to log in with your Twitter username and password and then click Authorize app.
 
 
Step 4: Once your LiveAgent is connected with Twitter, click on Edit.
 
 
Step 5: In the next screen check in the "Status" checkbox and click Save.

Now you can define your own list of queries - monitoring tweets generated on Twitter

Here are examples how to search for specific tweets and turn them into tickets:
 
Example Finds tweets...
twitter search containing both "twitter" and "search". This is the default operator
"happy hour" containing the exact phrase "happy hour"
love OR hate containing either "love" or "hate" (or both)
beer -root containing "beer" but not "root"
#haiku containing the hashtag "haiku"
from:twitterapi sent from the user @twitterapi
to:twitterapi sent to the user @twitterapi
place:opentable:2 about the place with OpenTable ID 2
place:247f43d441defc03 about the place with Twitter ID 247f43d441defc03
@twitterapi mentioning @twitterapi
superhero since:2011-05-09 containing "superhero" and sent since date "2011-05-09" (year-month-day).
twitterapi until:2011-05-09 containing "twitterapi" and sent before the date "2011-05-09".
movie -scary :) containing "movie", but not "scary", and with a positive attitude.
flight :( containing "flight" and with a negative attitude.
traffic ? containing "traffic" and asking a question.
hilarious filter:links containing "hilarious" and with a URL.
news source:tweet_button containing "news" and entered via the Tweet Button
 

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