Reports

Performance report
Created tickets - number of tickets which were created by your customers or your... more
Analytics overview report
This article will describe the table at the top of this report, the rest of the ... more
Availability reports
There are 5 availability reports (https://www.ladesk.com/features/analytics-over... more
Load reports
There are 3 load reports (https://www.ladesk.com/features/analytics-overview/) i... more
Columns explanation for Call reports
Twilio provider Calls - all calls (https://www.ladesk.com/call-center-so... more
Ranking agents - Feedback
LiveAgent (https://www.ladesk.com) provides the customers to rank the agent's qu... more
Time tracking
Time tracking (https://www.ladesk.com/features/time-tracking/) lets you track ti... more
Service-Level-Agreement (SLA)
An SLA (https://www.ladesk.com/features/service-level-agreement-sla/)(Service-L... more
Agent Report
Work reports for each individual agent are crucial when you need to know how muc... more
SLA log
The SLA log screen can be found in section Reports > Tickets > SLA log. Th... more

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