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Getting Started Tour
Welcome to LiveAgent! In this guide we walk you through the basics of getting...
Updated:
Sep 19 (6 months ago)
Home -> Getting Started
LiveAgent Rankings - G2 Crowd
G2 Crowd is the world’s leading business software review platform dedicated t...
Updated:
May 12, 2022
Home -> Awards & Certificates
Magento 2 plugin for LiveAgent
There is a plugin available which enables you to add a Magento 2 widget into ...
Updated:
Jan 19 (2 months ago)
Home -> Technical Support -> Integrations and plugins -> Magento integration
2-Step Verification
Enable 2-Step Verification (https://www.liveagent.com/features/2-step-verific...
Updated:
Aug 10, 2022
Home -> Technical Support -> Features and functions -> Security
LiveAgent contact us button, tracking script does not work in Joomla 2.5
In Joomla 2.5 JavaScript is not enabled in articles by default, which means, ...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Contact forms
Updating LiveAgent
Before updating LiveAgent it is a good idea to check the changelog here (http...
Updated:
Nov 28, 2022
Home -> Technical Support -> Standalone installations -> Update & migration
What are the email sending limitations in LiveAgent?
Customer context: A customer is curious about any potential email sending lim...
Updated:
May 31 (9 months ago)
Home -> Frequently asked questions -> General -> Limits
How to create and add Tags in LiveAgent
In this video tutorial, I will show you how to create and add Tags (https://w...
Updated:
Jan 26, 2020
Home -> Video Tutorials
How to take backup of data in LiveAgent?
Customer context: A user of LiveAgent who wants to ensure their data is backe...
Updated:
May 29 (10 months ago)
Home -> Frequently asked questions -> General
How to backup LiveAgent database
To keep your data safe, we recommend at least daily backup of your database. ...
Updated:
Sep 06, 2021
Home -> Technical Support -> Standalone installations -> FAQ
How long does it take to set up the entire LiveAgent system?
Customer context: The customer is looking to implement LiveAgent into their b...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General
Is LiveAgent compatible with Wix?
Customer context: The customer is enquiring about the compatibility of LiveAg...
Updated:
Jun 14 (9 months ago)
Home -> Frequently asked questions -> General -> Integrations
Is there a desktop app for LiveAgent?
Customer context: The customer wants to know if there's a desktop application...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Agent panel
Does LiveAgent have internal collaboration functions for agents?
Customer context: The customer is looking for information on LiveAgent's coll...
Updated:
May 29 (10 months ago)
Home -> Frequently asked questions -> General
Migrating to LiveAgent
Table of contents: - Migration options (#migrationoptions) - Initiati...
Updated:
Jun 21, 2022
Home -> Technical Support -> Integrations and plugins -> Import bridges
Can I use LiveAgent with Google Analytics?
Customer context: Customers who want to leverage Google Analytics to track me...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> Integrations
Integrating Microsoft application with LiveAgent
This article is valid only for customers using a standalone LiveAgent license...
Updated:
May 18 (10 months ago)
Home -> Technical Support -> Integrations and plugins -> App-based Integrations
Can I add light agent seats in LiveAgent?
Customer context: A customer is wondering if LiveAgent offers "light" agent s...
Updated:
Aug 23 (7 months ago)
Home -> Frequently asked questions -> Billing and Payments
How to forward an entire conversation in LiveAgent?
Customer context: The customer is a user of the LiveAgent help desk software ...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General
Can I add more than 2 agents to my AppSumo account?
Customer context: A customer using the AppSumo account wants to know about ad...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> Billing and Payments
Does LiveAgent support SSO with Microsoft 365?
Customer context: The customer is using Microsoft 365 and wants to know if Li...
Updated:
Apr 27 (11 months ago)
Home -> Frequently asked questions -> Security
LiveAgent Requirements
Before you order LiveAgent, please check if your server meets the following r...
Updated:
Dec 19 (3 months ago)
Home -> Technical Support -> Standalone installations
How do I add clients to LiveAgent?
Customer context: The customer wants to know how to add clients to LiveAgent....
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> General -> Contacts
Is LiveAgent compatible with BigCommerce?
Customer context: The customer is considering LiveAgent for their business an...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General
What software or apps are compatible with LiveAgent?
Customer context: The customer is interested in learning about software and a...
Updated:
May 26 (10 months ago)
Home -> Frequently asked questions -> General
How to create Email templates in LiveAgent
In this video tutorial I will show you how to create Email templates (https:/...
Updated:
Aug 10, 2017
Home -> Video Tutorials
Can I integrate LiveAgent with Skype?
Customer context: The customer is looking for chat software integration, spec...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General
How do I make a call in LiveAgent?
Customer context: The customer wants to know how to make a call in LiveAgent....
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> General -> Calls
Can one email be automatically assigned to two departments in LiveAgent?
Customer context: The customer wants to know if it's possible to automaticall...
Updated:
May 21 (10 months ago)
Home -> Frequently asked questions -> General -> Departments
Can I integrate Twitter Direct Messages with LiveAgent?
Customer context: The customer is currently using LiveAgent and would like to...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Social networks