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Getting Started Tour

Welcome to LiveAgent! In this guide we walk you through the basics of getting...
Home -> Getting Started

LiveAgent Rankings - G2 Crowd

G2 Crowd is the world’s leading business software review platform dedicated t...
Home -> Awards & Certificates

Magento 2 plugin for LiveAgent

There is a plugin available which enables you to add a Magento 2 widget into ...
Home -> Technical Support -> Integrations and plugins -> Magento integration

2-Step Verification

Enable 2-Step Verification (https://www.liveagent.com/features/2-step-verific...
Home -> Technical Support -> Features and functions -> Security

LiveAgent contact us button, tracking script does not work in Joomla 2.5

In Joomla 2.5 JavaScript is not enabled in articles by default, which means, ...
Home -> Technical Support -> Troubleshooting -> Contact forms

Updating LiveAgent

Before updating LiveAgent it is a good idea to check the changelog here (http...
Home -> Technical Support -> Standalone installations -> Update & migration

What are the email sending limitations in LiveAgent?

Customer context: A customer is curious about any potential email sending lim...
Home -> Frequently asked questions -> General -> Limits

How to create and add Tags in LiveAgent

In this video tutorial, I will show you how to create and add Tags (https://w...
Home -> Video Tutorials

How to take backup of data in LiveAgent?

Customer context: A user of LiveAgent who wants to ensure their data is backe...
Home -> Frequently asked questions -> General

How to backup LiveAgent database

To keep your data safe, we recommend at least daily backup of your database. ...
Home -> Technical Support -> Standalone installations -> FAQ

How long does it take to set up the entire LiveAgent system?

Customer context: The customer is looking to implement LiveAgent into their b...
Home -> Frequently asked questions -> General

Is LiveAgent compatible with Wix?

Customer context: The customer is enquiring about the compatibility of LiveAg...
Home -> Frequently asked questions -> General -> Integrations

Is there a desktop app for LiveAgent?

Customer context: The customer wants to know if there's a desktop application...
Home -> Frequently asked questions -> General -> Agent panel

Does LiveAgent have internal collaboration functions for agents?

Customer context: The customer is looking for information on LiveAgent's coll...
Home -> Frequently asked questions -> General

Migrating to LiveAgent

Table of contents: - Migration options (#migrationoptions) - Initiati...
Home -> Technical Support -> Integrations and plugins -> Import bridges

Can I use LiveAgent with Google Analytics?

Customer context: Customers who want to leverage Google Analytics to track me...
Home -> Frequently asked questions -> General -> Integrations

Integrating Microsoft application with LiveAgent

This article is valid only for customers using a standalone LiveAgent license...
Home -> Technical Support -> Integrations and plugins -> App-based Integrations

Can I add light agent seats in LiveAgent?

Customer context: A customer is wondering if LiveAgent offers "light" agent s...
Home -> Frequently asked questions -> Billing and Payments

How to forward an entire conversation in LiveAgent?

Customer context: The customer is a user of the LiveAgent help desk software ...
Home -> Frequently asked questions -> General

Can I add more than 2 agents to my AppSumo account?

Customer context: A customer using the AppSumo account wants to know about ad...
Home -> Frequently asked questions -> Billing and Payments

Does LiveAgent support SSO with Microsoft 365?

Customer context: The customer is using Microsoft 365 and wants to know if Li...
Home -> Frequently asked questions -> Security

LiveAgent Requirements

Before you order LiveAgent, please check if your server meets the following r...
Home -> Technical Support -> Standalone installations

How do I add clients to LiveAgent?

Customer context: The customer wants to know how to add clients to LiveAgent....
Home -> Frequently asked questions -> General -> Contacts

Is LiveAgent compatible with BigCommerce?

Customer context: The customer is considering LiveAgent for their business an...
Home -> Frequently asked questions -> General

What software or apps are compatible with LiveAgent?

Customer context: The customer is interested in learning about software and a...
Home -> Frequently asked questions -> General

How to create Email templates in LiveAgent

In this video tutorial I will show you how to create Email templates (https:/...
Home -> Video Tutorials

Can I integrate LiveAgent with Skype?

Customer context: The customer is looking for chat software integration, spec...
Home -> Frequently asked questions -> General

How do I make a call in LiveAgent?

Customer context: The customer wants to know how to make a call in LiveAgent....
Home -> Frequently asked questions -> General -> Calls

Can one email be automatically assigned to two departments in LiveAgent?

Customer context: The customer wants to know if it's possible to automaticall...
Home -> Frequently asked questions -> General -> Departments

Can I integrate Twitter Direct Messages with LiveAgent?

Customer context: The customer is currently using LiveAgent and would like to...
Home -> Frequently asked questions -> General -> Social networks
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