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Agents

Agents are people who in the first place provide support services, but, depen...
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management

Agents Ranking feature

Quick Navigation - [Available rating options](#rating-options) - [How custom...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Can I mention @ agents in a ticket?

Customer context: A customer wants to know if they can '@' mention agents wit...
Home -> Frequently asked questions -> General

Online agents widget for WordPress

In this example we create a plugin that shows which agents are in specific de...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples

Can I add custom avatars for my agents?

Customer context: A customer wants to add custom avatars for their agents in ...
Home -> Frequently asked questions -> General

Can I view the chat conversations of my agents in real-time?

Customer context: A customer wants to know if they can view their agents' cha...
Home -> Frequently asked questions -> General -> Chats

How can I create filters for my agents?

Customer context: A customer who is an owner of a LiveAgent account wants to ...
Home -> Frequently asked questions -> General -> Agent panel

Can I set different priority and routing for agents for calls, or is it only for chats?

Customer context: A customer wants to know if it's possible to set different ...
Home -> Frequently asked questions -> General -> Calls

Can I set which agents can manage each group of customers?

Customer context: A customer wants to know if they can control which agents m...
Home -> Frequently asked questions -> General -> Departments

Can I add more than 2 agents to my AppSumo account?

Customer context: A customer using the AppSumo account wants to know about ad...
Home -> Frequently asked questions -> Billing and Payments

How can I set up an email signature for my agents?

Customer context: The customer wants to set up email signatures for their age...
Home -> Frequently asked questions -> General -> Emails

How can I get the number of responses sent by our agents from LiveAgent?

Customer context: A customer is using LiveAgent helpdesk software and wants t...
Home -> Frequently asked questions -> General

Can I change the maximum number of chats that my agents can have at the same time?

Customer context: A customer wants to adjust the maximum number of simultaneo...
Home -> Frequently asked questions -> General -> Chats

Agents' ratings report section

If you have the [Ranking feature](https://support.liveagent.com/528966-Agents...
Home -> Technical Support -> Features and functions -> Filters & Reports -> Reports

How to display notification to all admins when sending of email failed

Many of our clients would like to get notification when there is a problem or...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

Is there a minimum number of agents for the Large subscription plan?

Customer context: The customer is interested in the Large subscription plan o...
Home -> Frequently asked questions -> General

How to make a department available only to specific agents?

Customer context: A customer wants to know how to make a department available...
Home -> Frequently asked questions -> General -> Departments

Notes - Visible only to agents

LiveAgent allows you to add private notes (https://www.liveagent.com/features...
Home -> Technical Support -> Features and functions -> Tickets management

How to add Agents in LiveAgent

In this video tutorial I will show you how to add Agents (https://www.liveage...
Home -> Video Tutorials

How can I set specific routing options for multiple agents available to receive calls?

Customer context: A customer with multiple agents available to receive calls ...
Home -> Frequently asked questions -> General -> Calls

Do you offer a mobile app for agents to respond to chats?

Customer context: A customer inquiring about the availability of a mobile app...
Home -> Frequently asked questions -> General -> Chats

Levels - Determine the skill of other agents

To make it easier for new agents to determine the skill of other agents and a...
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Gamification

How can I create and configure agent signatures?

Customer context: The customer wants to know how admins can create and config...
Home -> Frequently asked questions -> General -> Emails

Can I set up notifications for all agents when a new article is added to the knowledgebase?

Customer context: A customer wants to know if it's possible to set up notific...
Home -> Frequently asked questions -> General -> Customer portal

Can I hire customer service agents with LiveAgent?

Customer context: A potential LiveAgent user looking to hire customer service...
Home -> Frequently asked questions -> Misdirected Inquiries

Why can't I configure our company´s LiveAgent account?

Customer context: A customer is having trouble configuring their LiveAgent ac...
Home -> Frequently asked questions -> General -> Agent panel

Can we have the agent's view for the forum discussion?

Customer context: The customer is experimenting with the Forum Option in Live...
Home -> Frequently asked questions -> General -> Customer portal

How to resend (BCC) all your agents replies to external email address

A few customers have asked us whether LiveAgent is capable of resending all t...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

Where can I find the APIv3 documentation?

Customer context: A customer looking for the APIv3 documentation for LiveAgen...
Home -> Frequently asked questions -> General -> API

Does LiveAgent have internal collaboration functions for agents?

Customer context: The customer is looking for information on LiveAgent's coll...
Home -> Frequently asked questions -> General
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