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Agents
Agents are people who in the first place provide support services, but, depen...
Updated:
Sep 02, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management
Agents Ranking feature
Quick Navigation - [Available rating options](#rating-options) - [How custom...
Updated:
Oct 16 (5 months ago)
Home -> Technical Support -> Features and functions -> LiveAgent panel
Can I mention @ agents in a ticket?
Customer context: A customer wants to know if they can '@' mention agents wit...
Updated:
Jun 02 (9 months ago)
Home -> Frequently asked questions -> General
Online agents widget for WordPress
In this example we create a plugin that shows which agents are in specific de...
Updated:
Nov 27, 2017
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples
Can I add custom avatars for my agents?
Customer context: A customer wants to add custom avatars for their agents in ...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General
Can I view the chat conversations of my agents in real-time?
Customer context: A customer wants to know if they can view their agents' cha...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Chats
How can I create filters for my agents?
Customer context: A customer who is an owner of a LiveAgent account wants to ...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Agent panel
Can I set different priority and routing for agents for calls, or is it only for chats?
Customer context: A customer wants to know if it's possible to set different ...
Updated:
May 29 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Can I set which agents can manage each group of customers?
Customer context: A customer wants to know if they can control which agents m...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Departments
Can I add more than 2 agents to my AppSumo account?
Customer context: A customer using the AppSumo account wants to know about ad...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> Billing and Payments
How can I set up an email signature for my agents?
Customer context: The customer wants to set up email signatures for their age...
Updated:
Jun 05 (9 months ago)
Home -> Frequently asked questions -> General -> Emails
How can I get the number of responses sent by our agents from LiveAgent?
Customer context: A customer is using LiveAgent helpdesk software and wants t...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General
Can I change the maximum number of chats that my agents can have at the same time?
Customer context: A customer wants to adjust the maximum number of simultaneo...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General -> Chats
Agents' ratings report section
If you have the [Ranking feature](https://support.liveagent.com/528966-Agents...
Updated:
Oct 05 (5 months ago)
Home -> Technical Support -> Features and functions -> Filters & Reports -> Reports
How to display notification to all admins when sending of email failed
Many of our clients would like to get notification when there is a problem or...
Updated:
Jan 30, 2018
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
Is there a minimum number of agents for the Large subscription plan?
Customer context: The customer is interested in the Large subscription plan o...
Updated:
May 26 (10 months ago)
Home -> Frequently asked questions -> General
How to make a department available only to specific agents?
Customer context: A customer wants to know how to make a department available...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Departments
Notes - Visible only to agents
LiveAgent allows you to add private notes (https://www.liveagent.com/features...
Updated:
Aug 11, 2022
Home -> Technical Support -> Features and functions -> Tickets management
How to add Agents in LiveAgent
In this video tutorial I will show you how to add Agents (https://www.liveage...
Updated:
Aug 10, 2017
Home -> Video Tutorials
How can I set specific routing options for multiple agents available to receive calls?
Customer context: A customer with multiple agents available to receive calls ...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Do you offer a mobile app for agents to respond to chats?
Customer context: A customer inquiring about the availability of a mobile app...
Updated:
May 25 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
Levels - Determine the skill of other agents
To make it easier for new agents to determine the skill of other agents and a...
Updated:
Aug 11, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Gamification
How can I create and configure agent signatures?
Customer context: The customer wants to know how admins can create and config...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Emails
Can I set up notifications for all agents when a new article is added to the knowledgebase?
Customer context: A customer wants to know if it's possible to set up notific...
Updated:
Aug 19 (7 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Can I hire customer service agents with LiveAgent?
Customer context: A potential LiveAgent user looking to hire customer service...
Updated:
Jun 12 (9 months ago)
Home -> Frequently asked questions -> Misdirected Inquiries
Why can't I configure our company´s LiveAgent account?
Customer context: A customer is having trouble configuring their LiveAgent ac...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Agent panel
Can we have the agent's view for the forum discussion?
Customer context: The customer is experimenting with the Forum Option in Live...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How to resend (BCC) all your agents replies to external email address
A few customers have asked us whether LiveAgent is capable of resending all t...
Updated:
Sep 13, 2022
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
Where can I find the APIv3 documentation?
Customer context: A customer looking for the APIv3 documentation for LiveAgen...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
Does LiveAgent have internal collaboration functions for agents?
Customer context: The customer is looking for information on LiveAgent's coll...
Updated:
May 29 (10 months ago)
Home -> Frequently asked questions -> General