Automation

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Canned messages
Canned messages (https://www.ladesk.com/features/canned-messages-macros/) enable... more
Business hours
LiveAgent’s Business hours (https://www.ladesk.com/features/business-hours/) set... more
Contact groups
Contact groups (https://www.ladesk.com/features/contact-groups/) help you manage... more
Predefined answers
An efficient and simple way to rationalize your workflow is to create Predefined... more
Rules - Predefined actions
Rules (https://www.ladesk.com/features/rules/) are special rules that are "actio... more
Time Rules
Time Rules (https://www.ladesk.com/features/time-rules/) are special rules that ... more

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