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Modifying language translations and adding new custom translations
Quick Navigation - [Modifying existing default translations](#edit-default-t...
Updated:
Sep 21 (6 months ago)
Home -> Technical Support -> Features and functions -> Languages
Can I automatically translate my custom text?
Customer context: A customer using LiveAgent wants to know if they can automa...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Languages
Setting Up and Customizing Email Templates
LiveAgent provides the option to configure various email templates, which are...
Updated:
Sep 19 (6 months ago)
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics
How can I change language translations?
Customer context: A customer wants to edit the language translations in their...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Languages
How to use custom fonts in LiveAgent
Introduction: Some customers have inquired about using custom fonts in vario...
Updated:
Apr 21 (11 months ago)
Home -> Customizations
How to add custom ticket filter to your customer portal
This article explains how to define a custom ticket filter that will allow yo...
Updated:
May 10, 2022
Home -> Customizations -> Customer portal
Custom button with hideable section
If you wish to design your own button from scratch and you'd like it to inclu...
Updated:
Sep 09, 2020
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations
How to upgrade/downgrade an account using REST api
Here is how you can change some account variation: After this you s...
Updated:
Sep 09, 2020
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples
How to create new reseller account using REST api
Here is an example call in PHP: Here is example response in XML: ...
Updated:
Sep 09, 2020
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples
Custom roles available permissions
In addition to the 3 [default roles](https://support.liveagent.com/228575-Age...
Updated:
Oct 05 (5 months ago)
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management
Can I import my own language?
Customer context: A customer wants to use their own custom language in LiveAg...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Languages
Do you offer auto-translations for chat messages?
Customer context: The customer is inquiring about language-related features i...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General -> Languages
Can I start a new WhatsApp conversation by any custom message?
Customer context: A customer wants to know if they can initiate a new WhatsAp...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Social networks
How to use own custom payment processor
For standalone licenses Reseller can define its own payment URL (in his rese...
Updated:
Dec 06, 2017
Home -> Technical Support -> Reseller/Partner program -> Partner REST API
Can I exclude or hide custom ticket fields when exporting tickets to HTML or PDF?
Customer context: A customer wants to export tickets to HTML or PDF but would...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> Tickets management
Can I add custom avatars for my agents?
Customer context: A customer wants to add custom avatars for their agents in ...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General
Making custom translation
You can create your own custom translation of LiveAgent (https://www.liveagen...
Updated:
Dec 08, 2017
Home -> Technical Support -> Integrations and plugins -> WordPress integration
How do I create a custom plugin to embed my own page content when reading an email?
Customer context: The customer wants to create a custom plugin that displays ...
Updated:
May 26 (10 months ago)
Home -> Frequently asked questions -> General
How to display a custom message to the customer after chat
Sometimes you want to display a custom message to the customer when your chat...
Updated:
May 08, 2022
Home -> Customizations -> Chats -> Chat window
Can I create a ticket using API?
Customer context: A customer inquiring about creating a ticket using the API....
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
How to tag a ticket as urgent based on the value of custom field
Sometimes you might want to allow your customers to mark the being submitted ...
Updated:
Jan 30, 2018
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
Languages
Quick Navigation - [Selecting the language for the customer portal & my Live...
Updated:
Sep 20 (6 months ago)
Home -> Technical Support -> Features and functions -> Languages
Custom Slack notifications via rules
Our Build-in Slack notifications (https://support.liveagent.com/419326-Email-...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
How to contribute new language translations for LiveAgent
We appreciate the input of our users and encourage you to contribute new lang...
Updated:
Sep 21 (6 months ago)
Home -> Technical Support -> Features and functions -> Languages
Can I update a specific ticket using API?
Customer context: A customer wants to update a specific ticket using the Live...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
How I can sort the contacts by department?
Customer context: A customer looking to sort contacts by department in LiveAg...
Updated:
Jun 15 (9 months ago)
Home -> Frequently asked questions -> General -> Contacts
How many languages does LiveAgent support?
Customer context: A customer is interested in knowing the number of languages...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Languages
How to set custom background for pre-chat form
Even though there is no option to use your own image as the pre-chat form bac...
Updated:
May 08, 2022
Home -> Customizations -> Chats -> Pre-chat form
How to set custom background for chat window
Even though there is no option to use your own image as the chat window backg...
Updated:
May 08, 2022
Home -> Customizations -> Chats -> Chat window
Can I retrieve my ticket list using API?
Customer context: A customer inquiring about retrieving their ticket list usi...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API