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Modifying language translations and adding new custom translations

Quick Navigation - [Modifying existing default translations](#edit-default-t...
Home -> Technical Support -> Features and functions -> Languages

Can I automatically translate my custom text?

Customer context: A customer using LiveAgent wants to know if they can automa...
Home -> Frequently asked questions -> General -> Languages

Setting Up and Customizing Email Templates

LiveAgent provides the option to configure various email templates, which are...
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics

How can I change language translations?

Customer context: A customer wants to edit the language translations in their...
Home -> Frequently asked questions -> General -> Languages

How to use custom fonts in LiveAgent

Introduction: Some customers have inquired about using custom fonts in vario...
Home -> Customizations

How to add custom ticket filter to your customer portal

This article explains how to define a custom ticket filter that will allow yo...
Home -> Customizations -> Customer portal

Custom button with hideable section

If you wish to design your own button from scratch and you'd like it to inclu...
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations

How to upgrade/downgrade an account using REST api

Here is how you can change some account variation: After this you s...
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples

How to create new reseller account using REST api

Here is an example call in PHP: Here is example response in XML: ...
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples

Custom roles available permissions

In addition to the 3 [default roles](https://support.liveagent.com/228575-Age...
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management

Can I import my own language?

Customer context: A customer wants to use their own custom language in LiveAg...
Home -> Frequently asked questions -> General -> Languages

Do you offer auto-translations for chat messages?

Customer context: The customer is inquiring about language-related features i...
Home -> Frequently asked questions -> General -> Languages

Can I start a new WhatsApp conversation by any custom message?

Customer context: A customer wants to know if they can initiate a new WhatsAp...
Home -> Frequently asked questions -> General -> Social networks

How to use own custom payment processor

For standalone licenses Reseller can define its own payment URL (in his rese...
Home -> Technical Support -> Reseller/Partner program -> Partner REST API

Can I exclude or hide custom ticket fields when exporting tickets to HTML or PDF?

Customer context: A customer wants to export tickets to HTML or PDF but would...
Home -> Frequently asked questions -> General -> Tickets management

Can I add custom avatars for my agents?

Customer context: A customer wants to add custom avatars for their agents in ...
Home -> Frequently asked questions -> General

Making custom translation

You can create your own custom translation of LiveAgent (https://www.liveagen...
Home -> Technical Support -> Integrations and plugins -> WordPress integration

How do I create a custom plugin to embed my own page content when reading an email?

Customer context: The customer wants to create a custom plugin that displays ...
Home -> Frequently asked questions -> General

How to display a custom message to the customer after chat

Sometimes you want to display a custom message to the customer when your chat...
Home -> Customizations -> Chats -> Chat window

Can I create a ticket using API?

Customer context: A customer inquiring about creating a ticket using the API....
Home -> Frequently asked questions -> General -> API

How to tag a ticket as urgent based on the value of custom field

Sometimes you might want to allow your customers to mark the being submitted ...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

Languages

Quick Navigation - [Selecting the language for the customer portal & my Live...
Home -> Technical Support -> Features and functions -> Languages

Custom Slack notifications via rules

Our Build-in Slack notifications (https://support.liveagent.com/419326-Email-...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

How to contribute new language translations for LiveAgent

We appreciate the input of our users and encourage you to contribute new lang...
Home -> Technical Support -> Features and functions -> Languages

Can I update a specific ticket using API?

Customer context: A customer wants to update a specific ticket using the Live...
Home -> Frequently asked questions -> General -> API

How I can sort the contacts by department?

Customer context: A customer looking to sort contacts by department in LiveAg...
Home -> Frequently asked questions -> General -> Contacts

How many languages does LiveAgent support?

Customer context: A customer is interested in knowing the number of languages...
Home -> Frequently asked questions -> General -> Languages

How to set custom background for pre-chat form

Even though there is no option to use your own image as the pre-chat form bac...
Home -> Customizations -> Chats -> Pre-chat form

How to set custom background for chat window

Even though there is no option to use your own image as the chat window backg...
Home -> Customizations -> Chats -> Chat window

Can I retrieve my ticket list using API?

Customer context: A customer inquiring about retrieving their ticket list usi...
Home -> Frequently asked questions -> General -> API
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