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Single sign-on (SSO)

The single sign-on (SSO) feature allows you to log in to your LiveAgent accou...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Single sign-on generic example

In this example we'll show you how you can implement simple single sign-on (S...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples

Single sign-on example for WordPress

In this example we'll show you how can you implement simple SSO for your admi...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples

Can I let the customers request a callback?

Customer context: A customer is using LiveAgent and wants to enable a callbac...
Home -> Frequently asked questions -> General -> Calls

Automatic Callback Request

The automatic callback request is a useful function if you want to provide yo...
Home -> Technical Support -> Features and functions -> Call Center -> IVR

Integrating Okta application with LiveAgent

Okta integration allows you to use the Okta [Single Sign-On (SSO)](https://su...
Home -> Technical Support -> Integrations and plugins -> App-based Integrations

Does LiveAgent support SSO?

Customer context: A customer wants to know if LiveAgent supports single sign-...
Home -> Frequently asked questions -> Security

Agents Ranking feature

Quick Navigation - [Available rating options](#rating-options) - [How custom...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Request rate limits

As a security measure, LiveAgent uses request rate-limiting in several places...
Home -> Technical Support -> Features and functions -> Security

Is your call-center feature available in my country?

Customer context: A customer wants to know if the call-center feature in Live...
Home -> Frequently asked questions -> General -> Calls

Can I send a DTMF # sign in LiveAgent IVR?

Customer context: Сustomer wants to know if they can use the DTMF # sign in L...
Home -> Frequently asked questions -> General -> Calls -> IVR

Is there any extra charge for using your call-center feature?

Customer context: A customer inquires about any extra charges associated with...
Home -> Frequently asked questions -> General -> Calls

Does LiveAgent have a screen sharing feature?

Customer context: A customer is interested in knowing if LiveAgent has a scre...
Home -> Frequently asked questions -> General -> Chats

Does LiveAgent support SSO with Microsoft 365?

Customer context: The customer is using Microsoft 365 and wants to know if Li...
Home -> Frequently asked questions -> Security

Request is not correctly encoded

In case your chat button (or any other contact widget) is not loading, it is ...
Home -> Technical Support -> Troubleshooting -> Live chat

SLA (Service-level Agreement) feature Overview

[SLA](https://www.liveagent.com/features/service-level-agreement-sla/)(Servic...
Home -> Technical Support -> Features and functions -> Tickets management

Do you have auto-dialer feature?

Customer context: The customer is looking for automation features within the ...
Home -> Frequently asked questions -> General -> Calls

Can I use S/MIME certificate to sign messages in LiveAgent?

Customer context: A customer is looking for a way to secure their corresponde...
Home -> Frequently asked questions -> Security

Do I need to add any phone number to use the internal call feature?

Customer context: A customer with a cloud-hosted account wants to use the int...
Home -> Frequently asked questions -> General -> Calls

Pause feature

LiveAgent (https://www.liveagent.com/tour/live-chat-software/) offers an opti...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Can I request a recent third-party audit report that includes an assessment?

Customer context: The customer wants to review a recent third-party audit rep...
Home -> Frequently asked questions -> Security

Using Call Center feature with soft phone clients & apps

Use case: LiveAgent & software phones clients & apps Disclaimer: Our Call C...
Home -> Technical Support -> Features and functions -> Call Center

Signing Up for the Army

Customer context: The customer is looking to sign up for the army. Customer:...
Home -> Frequently asked questions -> Misdirected Inquiries

GeoIP feature possible issues

You can face some issues and see errors in the browser's console while settin...
Home -> Technical Support -> Troubleshooting -> Agent Panel

How to configure your own URL for agent and/or feature purchase or account upgrade

Hosted accounts configuration Step 1: configuration setup in your reseller p...
Home -> Technical Support -> Reseller/Partner program -> Setup Guides

How do I change the LiveAgent logo?

Customer context: A customer who wants to replace the default LiveAgent logo ...
Home -> Frequently asked questions -> General -> Agent panel

Limitations of different subscription plans

In LiveAgent, each subscription plan comes with a specific set of limitations...
Home -> Getting Started

What do the gray and green checks mean in LiveAgent chat?

Customer context: A user wants to understand the meaning behind the gray and ...
Home -> Frequently asked questions -> General -> Chats

How can I apply for the startup deal discount?

Customer context: A customer interested in the startup deal discount for Live...
Home -> Frequently asked questions -> Billing and Payments -> Discounts

How can I remove the LiveAgent branding from the widgets?

Customer context: A customer wants to remove the LiveAgent branding from thei...
Home -> Frequently asked questions -> General
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