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Single sign-on (SSO)
The single sign-on (SSO) feature allows you to log in to your LiveAgent accou...
Updated:
May 17 (10 months ago)
Home -> Technical Support -> Features and functions -> LiveAgent panel
Single sign-on generic example
In this example we'll show you how you can implement simple single sign-on (S...
Updated:
Mar 02, 2023
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples
Single sign-on example for WordPress
In this example we'll show you how can you implement simple SSO for your admi...
Updated:
May 22 (10 months ago)
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples
Can I let the customers request a callback?
Customer context: A customer is using LiveAgent and wants to enable a callbac...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Automatic Callback Request
The automatic callback request is a useful function if you want to provide yo...
Updated:
Aug 10 (7 months ago)
Home -> Technical Support -> Features and functions -> Call Center -> IVR
Integrating Okta application with LiveAgent
Okta integration allows you to use the Okta [Single Sign-On (SSO)](https://su...
Updated:
May 18 (10 months ago)
Home -> Technical Support -> Integrations and plugins -> App-based Integrations
Does LiveAgent support SSO?
Customer context: A customer wants to know if LiveAgent supports single sign-...
Updated:
Apr 27 (11 months ago)
Home -> Frequently asked questions -> Security
Agents Ranking feature
Quick Navigation - [Available rating options](#rating-options) - [How custom...
Updated:
Oct 16 (5 months ago)
Home -> Technical Support -> Features and functions -> LiveAgent panel
Request rate limits
As a security measure, LiveAgent uses request rate-limiting in several places...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Security
Is your call-center feature available in my country?
Customer context: A customer wants to know if the call-center feature in Live...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Calls
Can I send a DTMF # sign in LiveAgent IVR?
Customer context: Сustomer wants to know if they can use the DTMF # sign in L...
Updated:
Jun 15 (9 months ago)
Home -> Frequently asked questions -> General -> Calls -> IVR
Is there any extra charge for using your call-center feature?
Customer context: A customer inquires about any extra charges associated with...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Calls
Does LiveAgent have a screen sharing feature?
Customer context: A customer is interested in knowing if LiveAgent has a scre...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Chats
Does LiveAgent support SSO with Microsoft 365?
Customer context: The customer is using Microsoft 365 and wants to know if Li...
Updated:
Apr 27 (11 months ago)
Home -> Frequently asked questions -> Security
Request is not correctly encoded
In case your chat button (or any other contact widget) is not loading, it is ...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Live chat
SLA (Service-level Agreement) feature Overview
[SLA](https://www.liveagent.com/features/service-level-agreement-sla/)(Servic...
Updated:
Feb 06 (51 days ago)
Home -> Technical Support -> Features and functions -> Tickets management
Do you have auto-dialer feature?
Customer context: The customer is looking for automation features within the ...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General -> Calls
Can I use S/MIME certificate to sign messages in LiveAgent?
Customer context: A customer is looking for a way to secure their corresponde...
Updated:
Jul 05 (8 months ago)
Home -> Frequently asked questions -> Security
Do I need to add any phone number to use the internal call feature?
Customer context: A customer with a cloud-hosted account wants to use the int...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Pause feature
LiveAgent (https://www.liveagent.com/tour/live-chat-software/) offers an opti...
Updated:
Aug 10, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel
Can I request a recent third-party audit report that includes an assessment?
Customer context: The customer wants to review a recent third-party audit rep...
Updated:
Jun 09 (9 months ago)
Home -> Frequently asked questions -> Security
Using Call Center feature with soft phone clients & apps
Use case: LiveAgent & software phones clients & apps Disclaimer: Our Call C...
Updated:
Jul 12, 2019
Home -> Technical Support -> Features and functions -> Call Center
Signing Up for the Army
Customer context: The customer is looking to sign up for the army. Customer:...
Updated:
Jun 09 (9 months ago)
Home -> Frequently asked questions -> Misdirected Inquiries
GeoIP feature possible issues
You can face some issues and see errors in the browser's console while settin...
Updated:
Aug 11, 2022
Home -> Technical Support -> Troubleshooting -> Agent Panel
How to configure your own URL for agent and/or feature purchase or account upgrade
Hosted accounts configuration Step 1: configuration setup in your reseller p...
Updated:
Dec 08, 2017
Home -> Technical Support -> Reseller/Partner program -> Setup Guides
How do I change the LiveAgent logo?
Customer context: A customer who wants to replace the default LiveAgent logo ...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Agent panel
Limitations of different subscription plans
In LiveAgent, each subscription plan comes with a specific set of limitations...
Updated:
Sep 19 (6 months ago)
Home -> Getting Started
What do the gray and green checks mean in LiveAgent chat?
Customer context: A user wants to understand the meaning behind the gray and ...
Updated:
Feb 28 (29 days ago)
Home -> Frequently asked questions -> General -> Chats
How can I apply for the startup deal discount?
Customer context: A customer interested in the startup deal discount for Live...
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> Billing and Payments -> Discounts
How can I remove the LiveAgent branding from the widgets?
Customer context: A customer wants to remove the LiveAgent branding from thei...
Updated:
Jun 02 (9 months ago)
Home -> Frequently asked questions -> General