View customer's typing text

 
 
Imagine how much time you could have saved if you had been able to see your customers while typing a long text... well, now it is possible! You can see your customer's text while they are typing it. You can save a lot of time, you can read it immediately and prepare your answers properly. You can powerfully use it for super fast replies and your customers will be amazed by your knowledgeable support.

Here you can see a screenshot of how agents can see it. Of course, your customers can not see your typing text.

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