Email notifications

Email notifications can be activated to automatically send emails to agents:

  • When a ticket is assigned to an agent
  • When customer replied in assigned ticket
  • When a new ticket is created in a department the agent is member of

Note: Email notifications are not sent to agents, who are actually online in agent panel (on desktop or mobile application).

Email notifications Setup

Step 1: Navigate to Configuration>Agents

Step 2: Click on Edit by the Agent you want to setup Email notifications for

Step 3: In the Email notifications section activate automatic notifications for agents:

  • When a ticket is assigned to an agent
  • When customer replied in assigned ticket
  • When a new ticket is created in a department the agent is member of

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