Home > Forum > Can you add a few options to the New Call screen?

Can you add a few options to the New Call screen?

Jul 11 (2 months ago)
Bryan Caplovitz wrote
When creating a new call to a customer, I don't typically have their number memorized. The New Call screen, however, requires that I enter a phone number, which means searching, copying, and pasting from somewhere else.<br /> <br /> If you could add the Customer and Department fields from the Compose New Internal Ticket screen that would be perfect. Entering a name in the customer field should be all we need to find a customer's phone number. (The phone number should be displayed once a customer is selected.) Of course, there still needs to be a way to dial a number not yet in the system to create a new customer record.<br />
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1 Answer
Jul 12 (2 months ago)
Sebastián Slušník agent wrote
Thank you for your suggestion Bryan! Actually, you are already able to search by customer name in the &quot;Number&quot; field while creating new call (see attachment) same as you are able to search for specific number or insert a whole new one as well. There are 2 requirements to do this. First of all the customer you are looking for has to be created in the Customers --&gt; Contacts section. Second - you have to enter at least 3 characters to start searching in the customer list.<br /> <br /> In terms of choosing a department, every number you have added to your LiveAgent is assigned to a specific department. So if you change the number which will be used to handle the call, department will be automatically changed, too. But I see your point, and maybe it would be beneficial to have an optional &quot;Departments&quot; field, so I am reporting this as an feature request 😊<br /> <br /> In case of any other question do not hesitate to contact us again.

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