Languages regional (metadata) settings

LiveAgent allows you to personalize language regional settings such as date and time formats, number separators, and text direction. These settings influence how date, time, and numerical values are displayed in tickets, reports, and other areas.

To adjust language regional settings in LiveAgent, navigate to Configuration > System > Languages, select the language you want to edit by clicking on the Edit button (Pencil icon) in the Actions column, and navigate to the Language metadata tab.

Configurable language metadata fields

You can change the pattern of the Date format, Time convention, and Number format fields to display dates and/or times in your preferred style. These formats apply for the following information:

  • Date format - applied to the date records in reports and to the record displayed upon hovering over any date or time record in a ticket
  • Time convention - applied to the time records in reports and to the record displayed upon hovering over any date or time record in a ticket
  • Number format - applied to numerical values in reports

The Text direction setting affects the direction of the whole LiveAgent panel.

Overriding all languages by uniform regional settings

LiveAgent also offers the option to override the language metadata settings of all languages and apply uniform settings for all agents. For that, navigate to Configuration > General > Regional settings.

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