Pause feature

LiveAgent offers an option for Agents and Admins to go into a Pause. It’s typically used to turn off receiving tickets, chats and calls while being out of the office for a short time. (For example a lunch or a coffee brake)

Besides pausing yourself, administrators are also able to pause or logout their colleagues who might have forgotten to pause themselves. This options is available since version 4.50.4.13.

How to pause yourself

Step 1: Click on the small narrow in the top right corner

Step 2: Click on the Pause (account becomes inactive - no tickets, chats and calls will be ringing in your paused account)

Step 3: Click the Resume button to change your account to active mode.

 

How to pause your colleagues

You can pause your colleagues by clicking their channel status on the Dashboard screen and selecting the action which should happen, so either logout or pause:

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