Home > Technical Support > Features and functions > Keyboard shortcuts and hotkeys

Keyboard shortcuts and hotkeys

Ticket view keyboard shortcuts:

Mac users need to use ⌘ Command key instead of CTRL

CTRL + H - home tab
CTRL + D - open a ticket to be solved (if any)
CTRL + E - resolve ticket
CTRL + I - show the list of predefined answers when composing a new ticket or replying to a ticket
CTRL + M - answer the chat
CTRL + ⇧ SHIFT + M - answer the chat on background
CTRL + Left click - open ticket on background (From ticket list only)
CTRL + S - send message
CTRL + Q - close ticket window
CTRL + K - show the list of canned messages when replying to a ticket, chat
CTRL + SPACE - show the list of canned messages when replying to a ticket, chat
CTRL + ↑ UP - cycle through the opened ticket tabs
CTRL + ↓ DOWN - cycle through the opened ticket tabs

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