Home > Forum > Send an email notification to (poke) other agents

Send an email notification to (poke) other agents

Jan 09 (8 months ago)
Can I send an email notification to a fellow agent without reassigning the entire ticket? Like "An agent has requested your attention on ticket <ticket>".
3 Answers
Jan 09 (8 months ago)
Jakub agent wrote
Hi there!<br /> <br /> It is possible to set up such a rule, please, check attached screenshot :)<br /> <br /> Have a nice day!<br /> <br /> Jakub
Jan 09 (8 months ago)
Thanks but we already have such a rule..<br /> What I'm asking for is a button to send a notification NOW, on demand. I made a sketch to show what I mean.
Jan 09 (8 months ago)
Pavol agent wrote
Unfortunately no, that is not currently possible. If the agent has already written something in the ticket, you can click on the small dot next to his name and internal-chat message will pop-up with the ticket ID in his agent panel, but nothing in regard to email notifications.

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