Import data from Jira

Jira plugin will import Jira's project tickets and customers into LiveAgent.

In LiveAgent agent panel navigate to Configuration > System > Plugins. Find the 'Jira ServiceDesk Data Migration' plugin and click on 'Activate' button next to it. 

Then you have to reload the agent panel. After reload go back to the Plugins section and click on 'Configure' button next to the plugin.

In the configuration popup you have to enter: 
1. Jira Servicedesk URL - you have to enter the URL to your JIRA account, e.g. https://<your_subdomain>.atlassian.net
2. Username - Jira username (the email address you use for logging in to Jira)
3. API token - Jira API token which you can create at https://id.atlassian.com/manage/api-tokens

4. Jira project key - optional, to import only issues of particular project, set this to the project key value, which can be found at https://<your_subdomain>.atlassian.net/secure/project/ViewProjects.jspa If you leave this field empty all projects from Jira will be imported.

5. Create tags from Jira labels - If enabled, LiveAgent tags will be created and added to tickets copying the state in Jira service desk.

6. Project uses default statuses - This option tells the migration plugin that it should try to convert Jira issue statuses to LiveAgent statuses. If you customized your workflows or statuses, the import with this option enabled may or may not work for you. If you disable this option, all imported tickets will be in Resolved status.


In the plugin configuration hit 'Save' and you are done. LiveAgent imports data from Jira in the background. 

Here you can see data in Jira:

Jira's data in LiveAgent after importing:

 

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