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Ability to resolve ticket through customer portal

What would you say if your customers are able to resolve their own questions tasks through their own account in your customer's portal by them-self directly ?

Why would they do that? Lets say they'll find answer or a fix by them-self and there is no need to get a reply from your operators anymore. Many time your operators spent couple of minutes/hours with some task (task read, issue investigation, finding out that everything works, no action needed - just a reply to customer about where's the problem etc.) which is not necessary to answer/fix. Customer can simply hit a "Resolve" button through his account and save time for both sides.

How to do that? Go into Customer portal configuration in your LiveAgent desk > Settings > Design > Custom CSS and add following line into the code

#my_ticket_resolveButton {display:inline-block;}

And click Save

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