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Whatsapp Support
hello, there is some whatsapp support? Do you intend to implement this? Thank you. Hello Eder, unfotunatelly there is no Whatsapp support / Whatsapp integration at the moment. We would love to have su...
8
May 22 (33 days ago)
by Sebastián Slušník
Resource: Last seen
Most helpdesk services have the function of viewing (tag) if the recipient opened the email, this is important in occasions in need to know if the customer has actually visualized the email, is a sugg...
2
May 05 (50 days ago)
by Ivan Golubovic
Forwarding an email into the support system
Hello, I am new to Live Agent, and we seem to be having trouble getting emails into the support system from an inbox. Regularly my CEO will get an email from a customer that needs to be transferred ...
5
May 06 (49 days ago)
by Matus Prastiak
Which GeoIP database to use for the LiveAgent GeoIp Plugin
Hi there, The LiveAgent GeoIp Plugin requires a GeoIP database, as mentioned in https://support.ladesk.com/354924-LiveAgent-GeoIp However, the free GeoIp database offered by MaxMind is not longer av...
1
Jun 04 (21 days ago)
by Martin Slastan
Feature Request: Add ability to get contact information of user in Invitation Chats
Most of chat software have this feature. It means when there is an invitation and user accepts it, after first or second chat message, a text box appears and encoureges user to enter their email. Its ...
6
Jun 01 (23 days ago)
by jim
Feature request: Automated rule with webhooks
Currently the system supports HTTP request, which can be manually configured. I suggest to add Webhook POST action, which would submit ALL parameters available to provided URL In the rule, you can als...
1
May 27 (29 days ago)
by Matus Prastiak
Let's encrypt ssl support
I suggest LA would create and renew our automatically certificates using Let's encrypt certification authority. Currently it's very annoying to do this ourselves every 6 months manually. I am really s...
1
May 26 (30 days ago)
by Jane Kavulicova
Remote Suppor for Browers Calls
I would love to see a remote support option where you can view the customer screen and ask for remote control, this option will be super useful for technical groups and even other departments. It shou...
3
Apr 09 (2 months ago)
by Andrej Saxon
RSS Feed for Knowledge base
We´re using the standalone version of your LiveAgent system and I´m having a specific use case where I need help. Is it somehow possible or planned to develop a RSS feature for customers of our knowle...
2
Apr 11 (2 months ago)
by Stefan Müller
Ladesk full features
Ladesk has proved as an credible alternative to Zendesk or Desk.com but we have just started using it and need to know more about the hidden featues of it. Regards, Akshay Mane Help Deskp Admin - ht...
1
Apr 08 (2 months ago)
by Martin Pullmann
How to merge tickets?
Hi, Is there a possibility to merge tickets? There are many situations when different tickets are opened from the same customer about the same problem, so they should be merged. Thank you for the answ...
50
1
Feb 26 (3 months ago)
by Jane Kavulicova
[Small Feature request] In ticket list, add a seperator between subject and content
Hi, In ticket list, currently, there are no separator between ticket subject and ticket body content. So it is a little difficult to distinguish between them. Here are my two cents: 1/ Add a separator...
1
Feb 21 (4 months ago)
by Martin Slastan
Count tickets filter
One suggestion would be to show the count of tickets that have not yet been placed with status: RESOLVED within a folder (filter), sometimes there are tickets to be treated but since everything is 0, ...
1
Feb 06 (4 months ago)
by Sebastián Slušník
External calls transfer
Until Nov 2018 we were able to transfer calls externally to third parties, but since then is not supported anymore. Functionality should be as is was: When a inbound or outbound is set, press "New cal...
5
Feb 15 (4 months ago)
by Martin Svitek
Ticket fields from Knowledge Base ticket form are not synchronized to normal ticket
I've created a few custom ticket fields for the "new ticket" form in the knowledge base. Unfortunately they are not synched to the ticket itself - only their "text-value" is written into the ticket te...
2
Jan 19 (5 months ago)
by Sebastian Radloff
Send an email notification to (poke) other agents
Can I send an email notification to a fellow agent without reassigning the entire ticket? Like "An agent has requested your attention on ticket <ticket>". Hi there! It is possible to set up suc...
3
Jan 09 (5 months ago)
by Pavol Juhasz
Password reset for customer
A costumer of us claims he cannot login to the knowledgebase with his user and says he entered his e-mail address at the "Reset password" functionality, but he does not receive an emal (I see in the l...
5
Feb 06 (4 months ago)
by Andrej Saxon
Send Agent an error message when closing ticket without necessary Tag
Hi, I would like to create a new rule that has some conditions. The rule should be run, when the agent sets the ticket status to "solved". The rule should analyze if at least one of several tags is...
1
Jan 29 (4 months ago)
by Sebastián Slušník
View full email content in agent ticket email
Hello, I am trying to update the agent ticket email template to show the whole message rather than a preview. The variable for preview is $conversationPreview, but I am unable to find a variable to sh...
4
Jan 25 (4 months ago)
by RSG Support
Social Accounts options
Is there a roadmaop to add Instagram and Youtube as social accounts? Yes, it is in our roadmap, however there's no eta on it yet.
1
Jan 05 (5 months ago)
by Jakub Surovy

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