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Forum for customers
LiveAgent helpdesk software allows you to include a forum category in your cu...
Updated:
Aug 10, 2022
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base
Can we have the agent's view for the forum discussion?
Customer context: The customer is experimenting with the Forum Option in Live...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Customer portal - Knowledge base
Quick navigation - Introduction (#Introduction) - Create an additiona...
Updated:
Jan 16, 2023
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base
Agent alias
When you are adding or configuring Agents in Configuration --> Agents , you m...
Updated:
Aug 16, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management
Ban IPs
- Overview (#overview) - How to Ban a customer (#ban) - List of currently...
Updated:
Jun 07, 2022
Home -> Technical Support -> Features and functions -> Security
Where can I find the exact number of messages we receive from customers?
Customer context: The customer is a user of the LiveAgent helpdesk software a...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General
Understanding message group types
When setting up various rules in LiveAgent, you will notice a rule condition ...
Updated:
Apr 21 (10 months ago)
Home -> Technical Support -> Features and functions -> Automation
Setting Up and Customizing Email Templates
LiveAgent provides the option to configure various email templates, which are...
Updated:
Sep 19 (5 months ago)
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics
Complete API reference
[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...
Updated:
Jan 05 (2 months ago)
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation
Feedback and Suggestions
There is always room for improvement and receiving feedback from your custome...
Updated:
Aug 10, 2022
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base
Performance report
Quick navigation - [Tickets-related columns](#tickets) - [Chats-related colu...
Updated:
Jan 25 (53 days ago)
Home -> Technical Support -> Features and functions -> Filters & Reports