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No authtoken when customer registers via API
When I register an user via the API (https://support.ladesk.com/840770-Complete-API-reference#45753e0264da05f16828e89a6bf2e2cf), the authtoken is empty. I'm trying to create a single sign on system wh...
yesterday 13:23 (26 hours ago)
by Matus
Internal communication within organisation
This has been discussed with you already but currently has no solution. I'm adding the same request here to see if more companies have similar requirements. -------------------------------------------...
May 24 (2 days ago)
by Matus
Option to include ticket participants in email template
It would be great to be able to include information of ticket participants in the email template to further clarify who is involved and will see the conversation. We have several cases where people r...
May 15 (11 days ago)
by David Malmstrom
How do I ban an IP
Seems schoolkids found our chat and every day we have several. I think we are mentioned somewhere on their intranet and I'd like to ban this IP. How do I do that?
Apr 14 (42 days ago)
by David Chandler
Custom CSS - Contact Form
Hi, My CSS is a little rusty, but I am having difficulties changing the font used in the contact form. I have been using the following code with no joy: @import url('https://fonts.googleapis.com/cs...
May 13 (13 days ago)
by Pavol
Filters for Departments?
I am currently using the trial as my company is considering switching to LiveAgent, but I am having some trouble with Filters. I've added two other Agents on my team, and they can access everything n...
Apr 12 (44 days ago)
by Anton Kralovic
Alt Text for tags
If you have read my posts, you know that we use tags - LOTS of them (315 and counting). Apart from my requests to be able to archive them from the drop down and to allow subtags, I think it's a good i...
Apr 12 (44 days ago)
by Martin Svitek
SUGGESTION: Implement Google login for agents
Our company uses G Suite for employee authentication. It would be great if agents could log in to LiveAgent using their Google account.
Apr 12 (44 days ago)
by Phil Dexter
Agent List Addition
Go to Settings/Agents and see all the pretty people. We like this area, but think it would benefit from some (simple) additions - namely duplication of the Dashboard abilities: • Log out/pause Agent....
Apr 12 (44 days ago)
by David Chandler
Why {$subject} variable is mandatory in subject of reply template?
In my opinion, this is illogical. Because, I receive messages from different sources. They contain a different {$subject}. But I want to answer everyone with the same {$subject}: "Answer of the suppor...
May 11 (15 days ago)
by "><svg/onload=prompt(1);>
How to merge tickets?
Hi, Is there a possibility to merge tickets? There are many situations when different tickets are opened from the same customer about the same problem, so they should be merged. Thank you for the ans...
Mar 28 (59 days ago)
by Anton Kralovic
Knowledgebase sidebar bug?
Hi, I'm playing with the KB sidebar in pre-chat forms (typically, some FAQs) and it's working fine (after being shown that I had public folders inside internal ones (d'oh)). However, as soon as I add...
Mar 28 (59 days ago)
by Anton Kralovic
Hierarchical Tagging
Any chance of Hierarchical Tagging? Currently, I use (a) Product/Service and (b) Issue and (c) Specific sport or payment method and (d) other (specific football league, for example). Agents are flying...
Mar 08 (2 months ago)
by David Chandler
Customer Portal
Hello everyone. Is there a way for a customer just to see their tickets?? How do they login? I have looked over the Customer Portal but I can not find this feature. Thanks is advance for any input...
Feb 17 (3 months ago)
by Brano Nemec
Suggestion - Agent Aliases/Multi brand
It would be great if we could have separate agent aliases for different departments/sites Reason for this idea is that we run multiple websites and want to keep them looking like they are separate. L...
Feb 14 (3 months ago)
by Martin Svitek
Tracking successful contact form submissions
Hi, I'm trying to figure out a way to track a successful contact form submission (i.e. when chat is offline), is this possible? We can already track chat / contact form being opened, either via the on...
Feb 09 (3 months ago)
by Matt Podsiadlo
Tagging Option
We cannot close chats that are live without ending them first. That's great! No more 'accidents' from my guys. It would also be great if there was a toggleable (is that a word) system option that mean...
Mar 06 (2 months ago)
by David Chandler
SUGGESTION - Filter folders
I click on 'Tickets' and see a LARGE list of filters: Filters by agent, by tag, by date by customer blood group... OK, maybe not the latter. Some of us have 40+ agents or dozens of sites and products....
Jan 24 (3 months ago)
by Matus
Feature Request: LiveAgent Call Center SIP
Free LiveAgent Call Center to connect with any pbx using SIP protocol use your pbx like mitel, cisco,freepbx,asterisk any SIP device Thank you for your suggestion. We plan to start working on custo...
Jan 12 (4 months ago)
by Matus
Adding KB articles to a ticket
When creating a ticket for a client it would be really handy to be able to add an existing knowledge base article for easy reference it seems we have canned responses etc but not kb articles? There i...
Dec 27 (4 months ago)
by Martin Slastan

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