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Remote Suppor for Browers Calls
I would love to see a remote support option where you can view the customer screen and ask for remote control, this option will be super useful for technical groups and even other departments. It sh...
Jan 22 (31 days ago)
by Matus Prastiak
[Small Feature request] In ticket list, add a seperator between subject and content
Hi, In ticket list, currently, there are no separator between ticket subject and ticket body content. So it is a little difficult to distinguish between them. Here are my two cents: 1/ Add a separator...
yesterday 03:02 (38 hours ago)
by Martin Slastan
Ticket fields from Knowledge Base ticket form are not synchronized to normal ticket
I've created a few custom ticket fields for the "new ticket" form in the knowledge base. Unfortunately they are not synched to the ticket itself - only their "text-value" is written into the ticket te...
Jan 19 (34 days ago)
by Sebastian Radloff
External calls transfer
Until Nov 2018 we were able to transfer calls externally to third parties, but since then is not supported anymore. Functionality should be as is was: When a inbound or outbound is set, press "New cal...
Feb 15 (7 days ago)
by Martin Svitek
Send an email notification to (poke) other agents
Can I send an email notification to a fellow agent without reassigning the entire ticket? Like "An agent has requested your attention on ticket <ticket>". Hi there! It is possible to set up suc...
Jan 09 (44 days ago)
by Pavol Juhasz
Whatsapp Support
hello, there is some whatsapp support? Do you intend to implement this? Thank you. Hello Eder, unfotunatelly there is no Whatsapp support / Whatsapp integration at the moment. We would love to have su...
Jan 08 (44 days ago)
by Stanislav Bouda
Password reset for customer
A costumer of us claims he cannot login to the knowledgebase with his user and says he entered his e-mail address at the "Reset password" functionality, but he does not receive an emal (I see in the l...
Feb 06 (15 days ago)
by Andrej Saxon
Resource: Last seen
Most helpdesk services have the function of viewing (tag) if the recipient opened the email, this is important in occasions in need to know if the customer has actually visualized the email, is a sugg...
Feb 06 (16 days ago)
by Stanislav Bouda
Count tickets filter
One suggestion would be to show the count of tickets that have not yet been placed with status: RESOLVED within a folder (filter), sometimes there are tickets to be treated but since everything is 0, ...
Feb 06 (16 days ago)
by Sebastián Slušník
Send Agent an error message when closing ticket without necessary Tag
Hi, I would like to create a new rule that has some conditions. The rule should be run, when the agent sets the ticket status to "solved". The rule should analyze if at least one of several tags is...
Jan 29 (24 days ago)
by Sebastián Slušník
View full email content in agent ticket email
Hello, I am trying to update the agent ticket email template to show the whole message rather than a preview. The variable for preview is $conversationPreview, but I am unable to find a variable to sh...
Jan 25 (28 days ago)
by RSG Support
Feature Request: Add ability to get contact information of user in Invitation Chats
Most of chat software have this feature. It means when there is an invitation and user accepts it, after first or second chat message, a text box appears and encoureges user to enter their email. Its ...
Dec 15 (2 months ago)
by Martin Svitek
Social Accounts options
Is there a roadmaop to add Instagram and Youtube as social accounts? Yes, it is in our roadmap, however there's no eta on it yet.
Jan 05 (48 days ago)
by Jakub Surovy
From app can't possible delete multiple email
Hello, from app iOS and Android is impossible delete multiple email. Can you integrate it?
Nov 23 (2 months ago)
by Elena Caramanico
Forwarding an email into the support system
Hello, I am new to Live Agent, and we seem to be having trouble getting emails into the support system from an inbox. Regularly my CEO will get an email from a customer that needs to be transferred to...
Nov 07 (3 months ago)
by Martin Slastan
Multiple email account ticket alocation
Hello I am stuck with the following issue, I want to use multiple email accounts in the same department and all emails sent to a specific email account to be automaticaly asigned to an specific agent,...
Oct 03 (4 months ago)
by Stanislav Bouda
Using first active mail account. Mail account not set.
Hello I am geting this warning in event log tab, "Using first active mail account. Mail account not set." and I don't know how to fix it, any advice ? Thank you
Oct 02 (4 months ago)
by Marius Teler
Tracking successful contact form submissions
Hi, I'm trying to figure out a way to track a successful contact form submission (i.e. when chat is offline), is this possible? We can already track chat / contact form being opened, either via the on...
Jul 12 (7 months ago)
by Stevn Richardson
HTML5 instead of FLASH
I can't see the graphics on the reports on my iPad and other Mac Products Please please change the graphics from flash to html5 Faster and full compatible with any plataform.
Jul 11 (7 months ago)
by Pavol Juhasz
Reports for non admin / owner
Would it be possible to have the option to enable reports for non admin / owner users? For example, we have a department manager who needs access to reports. We can do this by making them an admin how...
Jul 04 (7 months ago)
by Matus Prastiak

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