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HTML5 instead of FLASH
I can't see the graphics on the reports on my iPad and other Mac Products Please please change the graphics from flash to html5 Faster and full compatible with any plataform.
Sep 08 (8 months ago)
by Hrvoje Budin
Prevent LiveAgent API from updating an existing customer based on phone number
Hi, I'm using the API to send and retrieve data using cURL, and the examples provided in the documentation. My code works fine, except the following scenario seems to be playing out: My site: "Is the...
Apr 08 (49 days ago)
by Anton Kralovic
Hi, A few years ago i created a timed rule containing this IF statement: Hello{if $conversationOwnerName neq ''} {$conversationOwnerName}{/if}, Now i want to create a new timed rule and i wondered ...
Feb 23 (3 months ago)
by Matus
How do I ban an IP
Seems schoolkids found our chat and every day we have several. I think we are mentioned somewhere on their intranet and I'd like to ban this IP. How do I do that?
Mar 11 (2 months ago)
by Mysterious Customer
/api/conversations response is missing the field "assignedTo"
I was expecting the summary data about a conversation would at minimum answer the question "Who was talking to whom?" but unfortunately that's not how the current /api/conversations endpoint is design...
Nov 09 (6 months ago)
by Matus
CSP headers vs ladesk client
Hi, I've run into some issue setting up CSP security headers, in the final I had to allow 'unsafe-eval' in script-src .. otherwise, close button for the chat window wouldn't work at all (without any ...
Oct 30 (6 months ago)
by Ondrej Pok
Feature request: cloning condition groups in rules
Hello team, When setting up complex rules, the ability to clone condition groups would make data entry faster. Thanks :)
Sep 11 (8 months ago)
by Kate B
Customer Portal per language?
Hi guys, I run a website with several different languages. Works great for the tickets, but is there a way to setup the customer portal to handle different languages as well? Ideally I would like to r...
Aug 01 (9 months ago)
by David Chandler
Slack Integration Upgrade
Slack Integration is great, however it's mostly useless. I love that I immediately know when we have a new ticket, but the lack of details in the ticket are awful. I'd live to see a very simple and ea...
Jul 13 (10 months ago)
by Martin Pullmann
Import predefined
How to import predefinedÅ› by .csv file or by API you can create predefined only via new APIv3. Check this link: https://URL-TO-YOUR-LA.ladesk.com/docs/api/v3/index.php#!/predefined95answers/createPr...
Jul 11 (10 months ago)
by Matus
How i can setup automate answer to customer?
Dear Admin How i can setup automate answer to customer? What plugin i can use? Hello there, you can use the Rules engine https://www.ladesk.com/features/rules for any automation you'd like, including...
Jul 04 (10 months ago)
by Anton Kralovic
Its possible to add chat button on email signatures?
Is there any method of using some html button to insert into email signatures? Thanks.
Jun 29 (10 months ago)
by Eder
Chat Box Position
On my Chrome browser the chat box positions under my navigation bar and logo even with the z-index set so I decided to have it pop-up in a new window instead. That works for me for the chat box but th...
Jul 27 (9 months ago)
by Anton Kralovic
Mail account load error: Could not load Row. Primary key values empty
I keep getting the following error in my event log: Mail account load error: Could not load Row. Primary key values empty As a result of this, emails are delayed being sent (I believe they are being s...
Jun 22 (11 months ago)
by Martin Slastan
Can't Find Gamification
I am managing a self-hosted LiveAgent installation running Periodically I've been getting the Quatrefoil badge randomly. Looking in your help center I see that badges are part of the Gamif...
Jun 16 (11 months ago)
by Andrej Saxon
No authtoken when customer registers via API
When I register an user via the API (https://support.ladesk.com/840770-Complete-API-reference#45753e0264da05f16828e89a6bf2e2cf), the authtoken is empty. I'm trying to create a single sign on system wh...
May 25, 2017
by Matus
Internal communication within organisation
This has been discussed with you already but currently has no solution. I'm adding the same request here to see if more companies have similar requirements. -------------------------------------------...
May 24, 2017
by Matus
Option to include ticket participants in email template
It would be great to be able to include information of ticket participants in the email template to further clarify who is involved and will see the conversation. We have several cases where people r...
May 15, 2017
by David Malmstrom
Custom CSS - Contact Form
Hi, My CSS is a little rusty, but I am having difficulties changing the font used in the contact form. I have been using the following code with no joy: @import url('https://fonts.googleapis.com/cs...
May 13, 2017
by Pavol
Why {$subject} variable is mandatory in subject of reply template?
In my opinion, this is illogical. Because, I receive messages from different sources. They contain a different {$subject}. But I want to answer everyone with the same {$subject}: "Answer of the suppor...
May 11, 2017
by "><svg/onload=prompt(1);>

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