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Mail account load error: Could not load Row. Primary key values empty
I keep getting the following error in my event log: Mail account load error: Could not load Row. Primary key values empty As a result of this, emails are delayed being sent (I believe they are being s...
Jun 22 (32 days ago)
by Martin Slastan
Can't Find Gamification
I am managing a self-hosted LiveAgent installation running Periodically I've been getting the Quatrefoil badge randomly. Looking in your help center I see that badges are part of the Gamif...
Jun 16 (38 days ago)
by Andrej Saxon
Customer Portal per language?
Hi guys, I run a website with several different languages. Works great for the tickets, but is there a way to setup the customer portal to handle different languages as well? Ideally I would like t...
Jul 16 (8 days ago)
by Martin Svitek
Slack Integration Upgrade
Slack Integration is great, however it's mostly useless. I love that I immediately know when we have a new ticket, but the lack of details in the ticket are awful. I'd live to see a very simple and ea...
Jul 13 (12 days ago)
by Martin Pullmann
Import predefined
How to import predefinedÅ› by .csv file or by API you can create predefined only via new APIv3. Check this link: https://URL-TO-YOUR-LA.ladesk.com/docs/api/v3/index.php#!/predefined95answers/createPr...
Jul 11 (13 days ago)
by Matus
How i can setup automate answer to customer?
Dear Admin How i can setup automate answer to customer? What plugin i can use? Hello there, you can use the Rules engine https://www.ladesk.com/features/rules for any automation you'd like, including...
Jul 04 (21 days ago)
by Anton Kralovic
Its possible to add chat button on email signatures?
Is there any method of using some html button to insert into email signatures? Thanks.
Jun 29 (25 days ago)
by Eder
No authtoken when customer registers via API
When I register an user via the API (https://support.ladesk.com/840770-Complete-API-reference#45753e0264da05f16828e89a6bf2e2cf), the authtoken is empty. I'm trying to create a single sign on system wh...
May 25 (60 days ago)
by Matus
Internal communication within organisation
This has been discussed with you already but currently has no solution. I'm adding the same request here to see if more companies have similar requirements. -------------------------------------------...
May 24 (61 days ago)
by Matus
Option to include ticket participants in email template
It would be great to be able to include information of ticket participants in the email template to further clarify who is involved and will see the conversation. We have several cases where people r...
May 15 (2 months ago)
by David Malmstrom
Custom CSS - Contact Form
Hi, My CSS is a little rusty, but I am having difficulties changing the font used in the contact form. I have been using the following code with no joy: @import url('https://fonts.googleapis.com/cs...
May 13 (2 months ago)
by Pavol
Why {$subject} variable is mandatory in subject of reply template?
In my opinion, this is illogical. Because, I receive messages from different sources. They contain a different {$subject}. But I want to answer everyone with the same {$subject}: "Answer of the suppor...
May 11 (2 months ago)
by "><svg/onload=prompt(1);>
How do I ban an IP
Seems schoolkids found our chat and every day we have several. I think we are mentioned somewhere on their intranet and I'd like to ban this IP. How do I do that?
Apr 14 (3 months ago)
by David Chandler
Filters for Departments?
I am currently using the trial as my company is considering switching to LiveAgent, but I am having some trouble with Filters. I've added two other Agents on my team, and they can access everything n...
Apr 12 (3 months ago)
by Anton Kralovic
Alt Text for tags
If you have read my posts, you know that we use tags - LOTS of them (315 and counting). Apart from my requests to be able to archive them from the drop down and to allow subtags, I think it's a good i...
Apr 12 (3 months ago)
by Martin Svitek
Agent List Addition
Go to Settings/Agents and see all the pretty people. We like this area, but think it would benefit from some (simple) additions - namely duplication of the Dashboard abilities: • Log out/pause Agent....
Apr 12 (3 months ago)
by David Chandler
How to merge tickets?
Hi, Is there a possibility to merge tickets? There are many situations when different tickets are opened from the same customer about the same problem, so they should be merged. Thank you for the ans...
Mar 28 (3 months ago)
by Anton Kralovic
Knowledgebase sidebar bug?
Hi, I'm playing with the KB sidebar in pre-chat forms (typically, some FAQs) and it's working fine (after being shown that I had public folders inside internal ones (d'oh)). However, as soon as I add...
Mar 28 (3 months ago)
by Anton Kralovic
Hierarchical Tagging
Any chance of Hierarchical Tagging? Currently, I use (a) Product/Service and (b) Issue and (c) Specific sport or payment method and (d) other (specific football league, for example). Agents are flying...
Mar 08 (4 months ago)
by David Chandler
Customer Portal
Hello everyone. Is there a way for a customer just to see their tickets?? How do they login? I have looked over the Customer Portal but I can not find this feature. Thanks is advance for any input...
Feb 17 (5 months ago)
by Brano Nemec

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