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Filters for Departments?
I am currently using the trial as my company is considering switching to LiveAgent, but I am having some trouble with Filters. I've added two other Agents on my team, and they can access everything no...
Mar 23 (2 days ago)
by Phil Dexter
How to merge tickets?
Hi, Is there a possibility to merge tickets? There are many situations when different tickets are opened from the same customer about the same problem, so they should be merged. Thank you for the ans...
Mar 23 (2 days ago)
by Levi
Customer Portal
Hello everyone. Is there a way for a customer just to see their tickets?? How do they login? I have looked over the Customer Portal but I can not find this feature. Thanks is advance for any input...
Feb 17 (36 days ago)
by Brano Nemec
Suggestion - Agent Aliases/Multi brand
It would be great if we could have separate agent aliases for different departments/sites Reason for this idea is that we run multiple websites and want to keep them looking like they are separate. L...
Feb 14 (39 days ago)
by Martin Svitek
Tracking successful contact form submissions
Hi, I'm trying to figure out a way to track a successful contact form submission (i.e. when chat is offline), is this possible? We can already track chat / contact form being opened, either via the on...
Feb 09 (44 days ago)
by Matt
Hierarchical Tagging
Any chance of Hierarchical Tagging? Currently, I use (a) Product/Service and (b) Issue and (c) Specific sport or payment method and (d) other (specific football league, for example). Agents are flying...
Mar 08 (17 days ago)
by David Chandler
Tagging Option
We cannot close chats that are live without ending them first. That's great! No more 'accidents' from my guys. It would also be great if there was a toggleable (is that a word) system option that mean...
Mar 06 (18 days ago)
by David Chandler
How do I ban an IP
Seems schoolkids found our chat and every day we have several. I think we are mentioned somewhere on their intranet and I'd like to ban this IP. How do I do that? Right now it is not possible to block...
Feb 28 (24 days ago)
by Martin Slastan
SUGGESTION - Filter folders
I click on 'Tickets' and see a LARGE list of filters: Filters by agent, by tag, by date by customer blood group... OK, maybe not the latter. Some of us have 40+ agents or dozens of sites and products....
Jan 24 (59 days ago)
by Matus
Feature Request: LiveAgent Call Center SIP
Free LiveAgent Call Center to connect with any pbx using SIP protocol use your pbx like mitel, cisco,freepbx,asterisk any SIP device Thank you for your suggestion. We plan to start working on custo...
Jan 12 (2 months ago)
by Matus
Adding KB articles to a ticket
When creating a ticket for a client it would be really handy to be able to add an existing knowledge base article for easy reference it seems we have canned responses etc but not kb articles? There i...
Dec 27 (2 months ago)
by Martin Slastan
SUGGESTION - Internal message improvements
We love the internal message option - it saves a load of shouting around our busy CS Department as our Agents surreptitiously ask for help, plan their lunch activities and call me bad names . However,...
Jan 27 (57 days ago)
by Toni Kärkkäinen
Archive Tags
My agents use tags - LOTS of tags! with over 250 of them, we are Tag Central. Sometimes, a specific department wants our guys to monitor a specific campaign for a specific period (they are very specif...
Dec 23 (3 months ago)
by Martin Palus
Feature Request: WhatsApp as a Channel
One billion Users use WhatsApp to get info and support. Its must be a incoming channel for support as email, twitter, etc. Please support this feature. Hello Rafael, The possible integration with...
Dec 20 (3 months ago)
by Martin Slastan
SUGGESTION: Implement Google login for agents
Our company uses G Suite for employee authentication. It would be great if agents could log in to LiveAgent using their Google account.
Dec 12 (3 months ago)
by Anton Kralovic
Need Contact Form to Reset
I have a contact form embedded into our web site. When the user submits, we show the thank you message, but the form is gone. It is possible for our users to submit more than once. Is there a way to g...
Dec 08 (3 months ago)
by Bruce
Tag report on tags added after chat has ended
In order to sort statistics over what tags are added on chats, apart from automatic chats, we must have the functionality of actually making stat. reports on the tags added *after* a chat has ended, a...
Dec 07 (3 months ago)
by Pavol
Feature Request - Add tags to knowledgebase articles
It would be nice to link different articles by tags. well.. could you clarify it a bit more ? It's not clear enough in how it should work Thanks by product, by feature, by user-segment (consumer/busi...
Nov 07 (4 months ago)
by Martin Pullmann
Change Ticket ID
Hello, I want to change the Ticket ID. I want only the formation of numbers. Is it possible ? thanks
Nov 07 (4 months ago)
by Martin Palus
Feature Request - Automatically generate Let's Encrypt secured domains
Support Let's Encrypt domain names automatically without need of using our own certificates https://letsencrypt.org/how-it-works/ Hello David, thank you very much for your suggestion. I will forward i...
Nov 07 (4 months ago)
by Martin Palus

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