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Forwarding an email into the support system
Hello, I am new to Live Agent, and we seem to be having trouble getting emails into the support system from an inbox. Regularly my CEO will get an email from a customer that needs to be transferred ...
Nov 07 (13 days ago)
by Martin Slastan
Multiple email account ticket alocation
Hello I am stuck with the following issue, I want to use multiple email accounts in the same department and all emails sent to a specific email account to be automaticaly asigned to an specific agent,...
Oct 03 (48 days ago)
by Stanislav Bouda
Using first active mail account. Mail account not set.
Hello I am geting this warning in event log tab, "Using first active mail account. Mail account not set." and I don't know how to fix it, any advice ? Thank you
Oct 02 (49 days ago)
by Marius Teler
Whatsapp Support
hello, there is some whatsapp support? Do you intend to implement this? Thank you.
Aug 07 (3 months ago)
by Eder
Tracking successful contact form submissions
Hi, I'm trying to figure out a way to track a successful contact form submission (i.e. when chat is offline), is this possible? We can already track chat / contact form being opened, either via the on...
Jul 12 (4 months ago)
by Stevn Richardson
Password reset for customer
A costumer of us claims he cannot login to the knowledgebase with his user and says he entered his e-mail address at the "Reset password" functionality, but he does not receive an emal (I see in the l...
Jul 11 (4 months ago)
by Andrej Saxon
HTML5 instead of FLASH
I can't see the graphics on the reports on my iPad and other Mac Products Please please change the graphics from flash to html5 Faster and full compatible with any plataform.
Jul 11 (4 months ago)
by Pavol
Reports for non admin / owner
Would it be possible to have the option to enable reports for non admin / owner users? For example, we have a department manager who needs access to reports. We can do this by making them an admin how...
Jul 04 (4 months ago)
by Matus Prastiak
How do I ban an IP
Seems schoolkids found our chat and every day we have several. I think we are mentioned somewhere on their intranet and I'd like to ban this IP. How do I do that?
Jun 11 (5 months ago)
by AdrianG001
How to merge tickets?
Hi, Is there a possibility to merge tickets? There are many situations when different tickets are opened from the same customer about the same problem, so they should be merged. Thank you for the answ...
Mar 28, 2017
by Anton Kralovic
Deleting Users
Hi - is there a way to delete the customers from Live Agent within agent/index.php#Customers;?
Feb 16, 2013
Prevent LiveAgent API from updating an existing customer based on phone number
Hi, I'm using the API to send and retrieve data using cURL, and the examples provided in the documentation. My code works fine, except the following scenario seems to be playing out: My site: "Is the ...
Apr 08 (7 months ago)
by Anton Kralovic
Hi, A few years ago i created a timed rule containing this IF statement: Hello{if $conversationOwnerName neq ''} {$conversationOwnerName}{/if}, Now i want to create a new timed rule and i wondered ...
Feb 23 (8 months ago)
by Matus Prastiak
/api/conversations response is missing the field "assignedTo"
I was expecting the summary data about a conversation would at minimum answer the question "Who was talking to whom?" but unfortunately that's not how the current /api/conversations endpoint is design...
Nov 09, 2017
by Matus Prastiak
CSP headers vs ladesk client
Hi, I've run into some issue setting up CSP security headers, in the final I had to allow 'unsafe-eval' in script-src .. otherwise, close button for the chat window wouldn't work at all (without any ...
Oct 30, 2017
by Ondrej Pok
Feature request: cloning condition groups in rules
Hello team, When setting up complex rules, the ability to clone condition groups would make data entry faster. Thanks :)
Sep 11, 2017
by Kate B
Customer Portal per language?
Hi guys, I run a website with several different languages. Works great for the tickets, but is there a way to setup the customer portal to handle different languages as well? Ideally I would like to r...
Aug 01, 2017
by David Chandler
Slack Integration Upgrade
Slack Integration is great, however it's mostly useless. I love that I immediately know when we have a new ticket, but the lack of details in the ticket are awful. I'd live to see a very simple and ea...
Jul 13, 2017
by Martin Pullmann
Import predefined
How to import predefinedÅ› by .csv file or by API you can create predefined only via new APIv3. Check this link: https://URL-TO-YOUR-LA.ladesk.com/docs/api/v3/index.php#!/predefined95answers/createPr...
Jul 11, 2017
by Matus Prastiak
How i can setup automate answer to customer?
Dear Admin How i can setup automate answer to customer? What plugin i can use? Hello there, you can use the Rules engine https://www.ladesk.com/features/rules for any automation you'd like, including...
Jul 04, 2017
by Anton Kralovic

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