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Forum for customers

LiveAgent helpdesk software allows you to include a forum category in your cu...
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base

Can we have the agent's view for the forum discussion?

Customer context: The customer is experimenting with the Forum Option in Live...
Home -> Frequently asked questions -> General -> Customer portal

Customer portal - Knowledge base

Quick navigation - Introduction (#Introduction) - Create an additiona...
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base

Agent alias

When you are adding or configuring Agents in Configuration --> Agents , you m...
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management

Ban IPs

- Overview (#overview) - How to Ban a customer (#ban) - List of currently...
Home -> Technical Support -> Features and functions -> Security

Where can I find the exact number of messages we receive from customers?

Customer context: The customer is a user of the LiveAgent helpdesk software a...
Home -> Frequently asked questions -> General

Understanding message group types

When setting up various rules in LiveAgent, you will notice a rule condition ...
Home -> Technical Support -> Features and functions -> Automation

Setting Up and Customizing Email Templates

LiveAgent provides the option to configure various email templates, which are...
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics

Complete API reference

[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation

Feedback and Suggestions

There is always room for improvement and receiving feedback from your custome...
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base

Performance report

Quick navigation - [Tickets-related columns](#tickets) - [Chats-related colu...
Home -> Technical Support -> Features and functions -> Filters & Reports