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Ticket fields from Knowledge Base ticket form are not synchronized to normal ticket
I've created a few custom ticket fields for the "new ticket" form in the knowledge base. Unfortunately they are not synched to the ticket itself - only their "text-value" is written into the ticket te...
2
yesterday 04:40 (27 hours ago)
by Sebastian Radloff
Feature Request: Add ability to get contact information of user in Invitation Chats
Most of chat software have this feature. It means when there is an invitation and user accepts it, after first or second chat message, a text box appears and encoureges user to enter their email. Its ...
1
Dec 15 (35 days ago)
by Martin Svitek
Send an email notification to (poke) other agents
Can I send an email notification to a fellow agent without reassigning the entire ticket? Like "An agent has requested your attention on ticket <ticket>". Hi there! It is possible to set up suc...
3
Jan 09 (10 days ago)
by Pavol Juhasz
Whatsapp Support
hello, there is some whatsapp support? Do you intend to implement this? Thank you. Hello Eder, unfotunatelly there is no Whatsapp support / Whatsapp integration at the moment. We would love to have su...
4
Jan 08 (11 days ago)
by Stanislav Bouda
Social Accounts options
Is there a roadmaop to add Instagram and Youtube as social accounts? Yes, it is in our roadmap, however there's no eta on it yet.
1
Jan 05 (14 days ago)
by Jakub Surovy
From app can't possible delete multiple email
Hello, from app iOS and Android is impossible delete multiple email. Can you integrate it?
2
Nov 23 (57 days ago)
Forwarding an email into the support system
Hello, I am new to Live Agent, and we seem to be having trouble getting emails into the support system from an inbox. Regularly my CEO will get an email from a customer that needs to be transferred to...
3
Nov 07 (2 months ago)
by Martin Slastan
Multiple email account ticket alocation
Hello I am stuck with the following issue, I want to use multiple email accounts in the same department and all emails sent to a specific email account to be automaticaly asigned to an specific agent,...
6
Oct 03 (3 months ago)
by Stanislav Bouda
Using first active mail account. Mail account not set.
Hello I am geting this warning in event log tab, "Using first active mail account. Mail account not set." and I don't know how to fix it, any advice ? Thank you
Oct 02 (3 months ago)
by Marius Teler
Tracking successful contact form submissions
Hi, I'm trying to figure out a way to track a successful contact form submission (i.e. when chat is offline), is this possible? We can already track chat / contact form being opened, either via the on...
5
Jul 12 (6 months ago)
by Stevn Richardson
Password reset for customer
A costumer of us claims he cannot login to the knowledgebase with his user and says he entered his e-mail address at the "Reset password" functionality, but he does not receive an emal (I see in the l...
3
Jul 11 (6 months ago)
by Andrej Saxon
HTML5 instead of FLASH
I can't see the graphics on the reports on my iPad and other Mac Products Please please change the graphics from flash to html5 Faster and full compatible with any plataform.
6
Jul 11 (6 months ago)
by Pavol Juhasz
Reports for non admin / owner
Would it be possible to have the option to enable reports for non admin / owner users? For example, we have a department manager who needs access to reports. We can do this by making them an admin how...
1
Jul 04 (6 months ago)
by Matus Prastiak
How do I ban an IP
Seems schoolkids found our chat and every day we have several. I think we are mentioned somewhere on their intranet and I'd like to ban this IP. How do I do that?
16
1
Jun 11 (7 months ago)
by AdrianG001
How to merge tickets?
Hi, Is there a possibility to merge tickets? There are many situations when different tickets are opened from the same customer about the same problem, so they should be merged. Thank you for the answ...
48
1
Mar 28, 2017
by Anton Kralovic
Deleting Users
Hi - is there a way to delete the customers from Live Agent within agent/index.php#Customers;?
10
Feb 16, 2013
Prevent LiveAgent API from updating an existing customer based on phone number
Hi, I'm using the API to send and retrieve data using cURL, and the examples provided in the documentation. My code works fine, except the following scenario seems to be playing out: My site: "Is the ...
3
Apr 08 (9 months ago)
by Anton Kralovic
conversationOwnerName
Hi, A few years ago i created a timed rule containing this IF statement: Hello{if $conversationOwnerName neq ''} {$conversationOwnerName}{/if}, Now i want to create a new timed rule and i wondered ...
3
Feb 23 (10 months ago)
by Matus Prastiak
/api/conversations response is missing the field "assignedTo"
I was expecting the summary data about a conversation would at minimum answer the question "Who was talking to whom?" but unfortunately that's not how the current /api/conversations endpoint is design...
3
Nov 09, 2017
by Matus Prastiak
CSP headers vs ladesk client
Hi, I've run into some issue setting up CSP security headers, in the final I had to allow 'unsafe-eval' in script-src .. otherwise, close button for the chat window wouldn't work at all (without any ...
1
Oct 30, 2017
by Ondrej Pok

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