Home > Technical Support > FAQ > Request rate limits

Request rate limits

As a security measure, LiveAgent uses request rate limiting in several places of the application.

Agent as well as visitor login and change password can be attempted 10 times per hour. Successful login resets the counter.

Password reset can be requested 5 times per hour. After 20 submitted password reset forms with incorrect values all password reset requests are invalidated as protection against brute force attacks.

API requests are limited to 180 per minute per API key.

New visitor registrations are limited to 5 per minute per IP address or 500 per hour total.

Contact forms can be submitted maximum of 2 timer per minute per IP address.

Knowledge base searches are limited to 100 per minute.

Custom domain setting and custom knowledge base domain can be saved 10 times per minute.

File can be uploaded from URL maximum 20 times per minute per domain.

Ready to try LiveAgent?

It's free for the first 14 days! No credit card required.

Get Started
We work well with others...
Magento Joomla Wordpress Mailchimp
Contact us

support@ladesk.com

+1-800-811-6590 (Toll Free in USA & Canada)

+421 2 33 456 826 (European Union & Worldwide)

Quality Unit, LLC 616 Corporate Way, Suite 2-3278 Valley Cottage, NY 10989

Stay in touch
Blog Google+
© 2004-2015 QualityUnit.com, All rights reserved