Home > Technical Support > Troubleshooting > Files not available after moving installation to different server

Files not available after moving installation to different server

If you are using Amazon AWS S3 file archive plugin, the file contents are stored in S3 in a tree structure like so:

{bucket_name} / {database_name} / {file_id}

If you move your installation, or even just change database name, the files backed up from previous installation will not be accessible on the new installation because the application looks for them at the new location in folder named same as the new database name.

What you can do to fix this is move the files within the S3 bucket from folder {old_database_name} to folder {current_database_name} using aws-cli mv command.

Ready to try LiveAgent?

It's free for the first 14 days! No credit card required.

Get Started
We work well with others...
Magento Joomla Wordpress Mailchimp
Contact us

support@ladesk.com

+1-800-811-6590 (Toll Free in USA & Canada)

+421 2 33 456 826 (European Union & Worldwide)

Quality Unit, LLC 616 Corporate Way, Suite 2-3278 Valley Cottage, NY 10989

Stay in touch
Blog Google+
© 2004-2015 QualityUnit.com, All rights reserved