Agent alias

When you are adding or configuring Agents in Configuration --> Agents , you might have noticed the Alias box

What does it stand for?

Well, sometimes some Agents or a company don´t want to show Agent´s names while they are chatting with customers or answering public forums in your knowledge-base. Now they have a possibility to use Aliases, what is a kind of Agent´s display name which is visible for their customers.

Chat widget


Forum form

 

Note: This Alias won´t be used in your email templates! Templates are using {$agentName} variable which represents Agent´s first and last name.

What does the Email Alias stand for? For more information visit this brief article

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