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HelpScout data migration
Help Scout Migration plugin currently migrates the following data into LiveAg...
Updated:
Dec 19 (3 months ago)
Home -> Technical Support -> Integrations and plugins -> Import bridges
Migrating to LiveAgent
Table of contents: - Migration options (#migrationoptions) - Initiati...
Updated:
Jun 21, 2022
Home -> Technical Support -> Integrations and plugins -> Import bridges
Can I import our customers' tickets from Intercom to LiveAgent?
Customer context: The customer is currently using Intercom and wants to impor...
Updated:
Aug 19 (7 months ago)
Home -> Frequently asked questions -> General
Can I import the whole knowledge base from CSV?
Customer context: The customer wants to import their entire knowledge base fr...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How to import contacts from csv
Although we don't offer this function as part of the LiveAgent application, a...
Updated:
May 23 (10 months ago)
Home -> Technical Support -> Features and functions -> Contacts management
Desk.com data migration
In LiveAgent agent panel navigate to Configuration > System > Plugins. Find t...
Updated:
Dec 19 (3 months ago)
Home -> Technical Support -> Integrations and plugins -> Import bridges
Delete all tickets from a specific customer
This guide explains how to delete and completely purge all customer's tickets...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> Tickets management
What is the difference between purged and deleted tickets?
Customer context: The customer wants to understand the difference between pur...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
How to remove the Login, My tickets links and Register option from the customer portal menu?
In certain instances, LiveAgent owners may prefer to prevent customers from a...
Updated:
May 23 (10 months ago)
Home -> Customizations -> Customer portal
Jira data migration
Jira plugin will import Jira's project tickets and customers into LiveAgent. ...
Updated:
Dec 19 (3 months ago)
Home -> Technical Support -> Integrations and plugins -> Import bridges
Can I recover the merged tickets?
Customer context: A customer has merged two tickets and wants to know if they...
Updated:
Aug 19 (7 months ago)
Home -> Frequently asked questions -> General -> Tickets management
Can I import Canned messages and Predefined answers into LiveAgent in bulk?
Customer context: A customer wants to import canned messages and predefined a...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> API
If I remove an agent, do I lose their ticket history and assigned tickets?
Customer context: The customer has an agent leaving their team and wants to k...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Tickets management
How can I import a list of contacts into my LiveAgent account?
Customer context: A customer wants to import their contact list into their Li...
Updated:
May 26 (10 months ago)
Home -> Frequently asked questions -> General -> Contacts
How to get tickets created by specific agent
We had a question about how can an agent get list of all the tickets he has ...
Updated:
Jan 30, 2018
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
If I delete an incoming email account, will the tickets send to that email be deleted as well?
Customer context: The customer has been using LiveAgent helpdesk software and...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
Where to find the deleted tickets?
Customer context: The customer wants to know where to find the deleted ticket...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Has the deletion of canned message any effect on related chats and tickets?
Customer context: The customer has been utilizing LiveAgent's canned messages...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General
How to delete contact with all its tickets
If you want to delete some customer contact with all its submitted tickets fr...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> Contacts management
How can I reopen deleted tickets?
Customer context: The customer has accidentally deleted a ticket and wants to...
Updated:
Jun 07 (9 months ago)
Home -> Frequently asked questions -> General -> Tickets management
Process of merging new emails into existing tickets
From time to time customers ask us why was or wasn't an email added to an exi...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics
Zendesk data migration
Are you looking to migrate your data from Zendesk? There are 2 solutions: a)...
Updated:
Dec 19 (3 months ago)
Home -> Technical Support -> Integrations and plugins -> Import bridges
How to transfer tickets of a specific customer group to a specific department?
Customer context: A customer wants to learn how to transfer tickets of a spec...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Contacts
Is there a way to limit submitted tickets?
Customer context: A customer is looking for a way to limit the number of subm...
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> General -> Limits
Is there any way to limit submitted tickets?
Customer context: The customer wants to limit the number of submitted tickets...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Tickets management
The "View" button availability for attachments in tickets
Sometimes attachments in tickets offer both options (buttons) to download and...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel
How can I migrate my customer contacts from the help-desk solution I was using before?
Customer context: A customer wants to migrate their contacts from their previ...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Contacts
How to purge database from useless contacts
Some of your customers or website visitors (or spam creators) are using anony...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> Contacts management
Can I import my own language?
Customer context: A customer wants to use their own custom language in LiveAg...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Languages
Tickets and Contacts Searching
Utilizing the Search field in the Tickets list or [Contacts](https://support....
Updated:
Feb 23 (34 days ago)
Home -> Technical Support -> Features and functions -> Filters & Reports -> Filters