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HelpScout data migration

Help Scout Migration plugin currently migrates the following data into LiveAg...
Home -> Technical Support -> Integrations and plugins -> Import bridges

Migrating to LiveAgent

Table of contents: - Migration options (#migrationoptions) - Initiati...
Home -> Technical Support -> Integrations and plugins -> Import bridges

Can I import our customers' tickets from Intercom to LiveAgent?

Customer context: The customer is currently using Intercom and wants to impor...
Home -> Frequently asked questions -> General

Can I import the whole knowledge base from CSV?

Customer context: The customer wants to import their entire knowledge base fr...
Home -> Frequently asked questions -> General -> Customer portal

How to import contacts from csv

Although we don't offer this function as part of the LiveAgent application, a...
Home -> Technical Support -> Features and functions -> Contacts management

Desk.com data migration

In LiveAgent agent panel navigate to Configuration > System > Plugins. Find t...
Home -> Technical Support -> Integrations and plugins -> Import bridges

Delete all tickets from a specific customer

This guide explains how to delete and completely purge all customer's tickets...
Home -> Technical Support -> Features and functions -> Tickets management

What is the difference between purged and deleted tickets?

Customer context: The customer wants to understand the difference between pur...
Home -> Frequently asked questions -> General

How to remove the Login, My tickets links and Register option from the customer portal menu?

In certain instances, LiveAgent owners may prefer to prevent customers from a...
Home -> Customizations -> Customer portal

Jira data migration

Jira plugin will import Jira's project tickets and customers into LiveAgent. ...
Home -> Technical Support -> Integrations and plugins -> Import bridges

Can I recover the merged tickets?

Customer context: A customer has merged two tickets and wants to know if they...
Home -> Frequently asked questions -> General -> Tickets management

Can I import Canned messages and Predefined answers into LiveAgent in bulk?

Customer context: A customer wants to import canned messages and predefined a...
Home -> Frequently asked questions -> General -> API

If I remove an agent, do I lose their ticket history and assigned tickets?

Customer context: The customer has an agent leaving their team and wants to k...
Home -> Frequently asked questions -> General -> Tickets management

How can I import a list of contacts into my LiveAgent account?

Customer context: A customer wants to import their contact list into their Li...
Home -> Frequently asked questions -> General -> Contacts

How to get tickets created by specific agent

We had a question about how can an agent get list of all the tickets he has ...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

If I delete an incoming email account, will the tickets send to that email be deleted as well?

Customer context: The customer has been using LiveAgent helpdesk software and...
Home -> Frequently asked questions -> General -> Emails

Where to find the deleted tickets?

Customer context: The customer wants to know where to find the deleted ticket...
Home -> Frequently asked questions -> General

Has the deletion of canned message any effect on related chats and tickets?

Customer context: The customer has been utilizing LiveAgent's canned messages...
Home -> Frequently asked questions -> General

How to delete contact with all its tickets

If you want to delete some customer contact with all its submitted tickets fr...
Home -> Technical Support -> Features and functions -> Contacts management

How can I reopen deleted tickets?

Customer context: The customer has accidentally deleted a ticket and wants to...
Home -> Frequently asked questions -> General -> Tickets management

Process of merging new emails into existing tickets

From time to time customers ask us why was or wasn't an email added to an exi...
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics

Zendesk data migration

Are you looking to migrate your data from Zendesk? There are 2 solutions: a)...
Home -> Technical Support -> Integrations and plugins -> Import bridges

How to transfer tickets of a specific customer group to a specific department?

Customer context: A customer wants to learn how to transfer tickets of a spec...
Home -> Frequently asked questions -> General -> Contacts

Is there a way to limit submitted tickets?

Customer context: A customer is looking for a way to limit the number of subm...
Home -> Frequently asked questions -> General -> Limits

Is there any way to limit submitted tickets?

Customer context: The customer wants to limit the number of submitted tickets...
Home -> Frequently asked questions -> General -> Tickets management

The "View" button availability for attachments in tickets

Sometimes attachments in tickets offer both options (buttons) to download and...
Home -> Technical Support -> Features and functions -> LiveAgent panel

How can I migrate my customer contacts from the help-desk solution I was using before?

Customer context: A customer wants to migrate their contacts from their previ...
Home -> Frequently asked questions -> General -> Contacts

How to purge database from useless contacts

Some of your customers or website visitors (or spam creators) are using anony...
Home -> Technical Support -> Features and functions -> Contacts management

Can I import my own language?

Customer context: A customer wants to use their own custom language in LiveAg...
Home -> Frequently asked questions -> General -> Languages

Tickets and Contacts Searching

Utilizing the Search field in the Tickets list or [Contacts](https://support....
Home -> Technical Support -> Features and functions -> Filters & Reports -> Filters
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