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How to create direct link to ticket in agent panel using ticket code?

The standard URL of a ticket in agent panel looks like this: 

https://your.domain.com/agent/#Conversation;id=2a37d186

2a37d186 is the ticket id. If you don't know the id, but you know the ticket code e.g. MIE-ZXRXT-212 this is the correct URL that will open the correct ticket:

https://your.domain.com/agent/#Conversation;code=MIE-ZXRXT-212

 

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