Filters - Sorting tickets

In the Tickets section you can create Filters to sort Tickets according to your conditions. You can create categories and let desired Tickets route into them.

Filters Setup

Step 1: Navigate to Tickets
 
Step 2: Click on + Create
 
Step 3: In the new window name your new filter with a unique name and choose filter conditions
 
List of conditions for Filters:

Status:
    Answered
    Calling
    Chatting
    Spam
    Deleted
    New
    Open
    Resolved
    Postponed
 
Source:
    Chat button
    Contact form
    Email
    Facebook
    Facebook message
    Invitation
    Forum
    Suggestion
    Call
    Call widget
    Twitter
    Subject like
    Requested by
    Assigned to
    Not Assigned to
    Department
    Department (exclude)
    Message added by
    Message
    Created
    Changed
    SLA Level
    Suggestion category
    Forum category
    Tags
    Tags exlude
    Platform
    Order status
    Priority
    Status
    Category
    Url
    Postal address
    Your position
    Company
 
Example:
You can create a new category named “Needs response” with filter status conditions: New + Open + Postponed so you can see all the tickets that need your response in one neat category.
 

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