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Can I import Canned messages and Predefined answers into LiveAgent in bulk?
Customer context: A customer wants to import canned messages and predefined a...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> API
Predefined answers
An efficient and simple way to rationalize your workflow is to create Predefi...
Updated:
Apr 08, 2018
Home -> Technical Support -> Features and functions -> Automation
How to create and use Predefined answers in LiveAgent
In this video tutorial I will show you how to create and use Predefined answe...
Updated:
Aug 10, 2017
Home -> Video Tutorials
How to import contacts from csv
Although we don't offer this function as part of the LiveAgent application, a...
Updated:
May 23 (10 months ago)
Home -> Technical Support -> Features and functions -> Contacts management
How can I import a list of contacts into my LiveAgent account?
Customer context: A customer wants to import their contact list into their Li...
Updated:
May 26 (10 months ago)
Home -> Frequently asked questions -> General -> Contacts
Can I see which agent is deleting predefined answers?
Customer context: The customer has administrative permissions and is concerne...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Agent panel
Are the tags predefined or can I customize them?
Customer context: A customer wants to know if they can customize tags based o...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General
Can I import the whole knowledge base from CSV?
Customer context: The customer wants to import their entire knowledge base fr...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Can I import our customers' tickets from Intercom to LiveAgent?
Customer context: The customer is currently using Intercom and wants to impor...
Updated:
Aug 19 (7 months ago)
Home -> Frequently asked questions -> General
How can I export all predefined answers from LiveAgent?
Customer context: The customer is using LiveAgent’s predefined answers featur...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Agent panel
Can I export Canned messages and Predefined answers from LiveAgent?
Customer context: A LiveAgent user who wants to export canned and predefined ...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> API
Can I import my own language?
Customer context: A customer wants to use their own custom language in LiveAg...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Languages
Desk.com data migration
In LiveAgent agent panel navigate to Configuration > System > Plugins. Find t...
Updated:
Dec 19 (3 months ago)
Home -> Technical Support -> Integrations and plugins -> Import bridges
How can I import contacts of respective groups under the same Contact groups to our LiveAgent account?
Customer context: The customer has created more Contact groups in their LiveA...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
Jira data migration
Jira plugin will import Jira's project tickets and customers into LiveAgent. ...
Updated:
Dec 19 (3 months ago)
Home -> Technical Support -> Integrations and plugins -> Import bridges
HelpScout data migration
Help Scout Migration plugin currently migrates the following data into LiveAg...
Updated:
Dec 19 (3 months ago)
Home -> Technical Support -> Integrations and plugins -> Import bridges
LDAP troubleshooting
I was able to import new agents (https://www.liveagent.com/features/agents/) ...
Updated:
Jan 04, 2018
Home -> Technical Support -> Features and functions -> LDAP
How do I add clients to LiveAgent?
Customer context: The customer wants to know how to add clients to LiveAgent....
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> General -> Contacts
Zendesk data migration
Are you looking to migrate your data from Zendesk? There are 2 solutions: a)...
Updated:
Dec 19 (3 months ago)
Home -> Technical Support -> Integrations and plugins -> Import bridges
Can we create custom ticket statuses in LiveAgent?
Customer context: A user of LiveAgent is looking to customize their helpdesk ...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> Design
Canned messages
Canned messages are predefined plain-text quick responses that enable you to ...
Updated:
Dec 21 (3 months ago)
Home -> Technical Support -> Features and functions -> Automation
How can I migrate my customer contacts from the help-desk solution I was using before?
Customer context: A customer wants to migrate their contacts from their previ...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Contacts
How to setup Rules in LiveAgent
In this video, I will setup an example Rule (https://www.liveagent.com/featur...
Updated:
Aug 10, 2017
Home -> Video Tutorials
Migrating to LiveAgent
Table of contents: - Migration options (#migrationoptions) - Initiati...
Updated:
Jun 21, 2022
Home -> Technical Support -> Integrations and plugins -> Import bridges
Freshdesk data migration
This article is about migrating data from a Freshdesk account to a LiveAgent ...
Updated:
Dec 19 (3 months ago)
Home -> Technical Support -> Integrations and plugins -> Import bridges
Configuring LDAP
Common problems Here (https://support.qualityunit.com/275884-LDAP-troublesho...
Updated:
Nov 16, 2022
Home -> Technical Support -> Features and functions -> LDAP
Can I change the built-in email address to reflect my custom domain used for our LiveAgent account?
Customer context: The customer has a custom domain for their LiveAgent accoun...
Updated:
May 25 (10 months ago)
Home -> Frequently asked questions -> General -> Emails
Is there a way to create a rule to send all phishing emails from specific address to spam?
Customer context: The customer is receiving multiple phishing emails from the...
Updated:
Jun 09 (9 months ago)
Home -> Frequently asked questions -> General
Is there a way to limit submitted tickets?
Customer context: A customer is looking for a way to limit the number of subm...
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> General -> Limits
How can I block spam calls in LiveAgent?
Customer context: A customer wants to eliminate spam calls within their LiveA...
Updated:
Jun 07 (9 months ago)
Home -> Frequently asked questions -> General -> Calls -> IVR