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Can I import Canned messages and Predefined answers into LiveAgent in bulk?

Customer context: A customer wants to import canned messages and predefined a...
Home -> Frequently asked questions -> General -> API

Predefined answers

An efficient and simple way to rationalize your workflow is to create Predefi...
Home -> Technical Support -> Features and functions -> Automation

How to create and use Predefined answers in LiveAgent

In this video tutorial I will show you how to create and use Predefined answe...
Home -> Video Tutorials

How to import contacts from csv

Although we don't offer this function as part of the LiveAgent application, a...
Home -> Technical Support -> Features and functions -> Contacts management

How can I import a list of contacts into my LiveAgent account?

Customer context: A customer wants to import their contact list into their Li...
Home -> Frequently asked questions -> General -> Contacts

Can I see which agent is deleting predefined answers?

Customer context: The customer has administrative permissions and is concerne...
Home -> Frequently asked questions -> General -> Agent panel

Are the tags predefined or can I customize them?

Customer context: A customer wants to know if they can customize tags based o...
Home -> Frequently asked questions -> General

Can I import the whole knowledge base from CSV?

Customer context: The customer wants to import their entire knowledge base fr...
Home -> Frequently asked questions -> General -> Customer portal

Can I import our customers' tickets from Intercom to LiveAgent?

Customer context: The customer is currently using Intercom and wants to impor...
Home -> Frequently asked questions -> General

How can I export all predefined answers from LiveAgent?

Customer context: The customer is using LiveAgent’s predefined answers featur...
Home -> Frequently asked questions -> General -> Agent panel

Can I export Canned messages and Predefined answers from LiveAgent?

Customer context: A LiveAgent user who wants to export canned and predefined ...
Home -> Frequently asked questions -> General -> API

Can I import my own language?

Customer context: A customer wants to use their own custom language in LiveAg...
Home -> Frequently asked questions -> General -> Languages

Desk.com data migration

In LiveAgent agent panel navigate to Configuration > System > Plugins. Find t...
Home -> Technical Support -> Integrations and plugins -> Import bridges

How can I import contacts of respective groups under the same Contact groups to our LiveAgent account?

Customer context: The customer has created more Contact groups in their LiveA...
Home -> Frequently asked questions -> General -> API

Jira data migration

Jira plugin will import Jira's project tickets and customers into LiveAgent. ...
Home -> Technical Support -> Integrations and plugins -> Import bridges

HelpScout data migration

Help Scout Migration plugin currently migrates the following data into LiveAg...
Home -> Technical Support -> Integrations and plugins -> Import bridges

LDAP troubleshooting

I was able to import new agents (https://www.liveagent.com/features/agents/) ...
Home -> Technical Support -> Features and functions -> LDAP

How do I add clients to LiveAgent?

Customer context: The customer wants to know how to add clients to LiveAgent....
Home -> Frequently asked questions -> General -> Contacts

Zendesk data migration

Are you looking to migrate your data from Zendesk? There are 2 solutions: a)...
Home -> Technical Support -> Integrations and plugins -> Import bridges

Can we create custom ticket statuses in LiveAgent?

Customer context: A user of LiveAgent is looking to customize their helpdesk ...
Home -> Frequently asked questions -> General -> Design

Canned messages

Canned messages are predefined plain-text quick responses that enable you to ...
Home -> Technical Support -> Features and functions -> Automation

How can I migrate my customer contacts from the help-desk solution I was using before?

Customer context: A customer wants to migrate their contacts from their previ...
Home -> Frequently asked questions -> General -> Contacts

How to setup Rules in LiveAgent

In this video, I will setup an example Rule (https://www.liveagent.com/featur...
Home -> Video Tutorials

Migrating to LiveAgent

Table of contents: - Migration options (#migrationoptions) - Initiati...
Home -> Technical Support -> Integrations and plugins -> Import bridges

Freshdesk data migration

This article is about migrating data from a Freshdesk account to a LiveAgent ...
Home -> Technical Support -> Integrations and plugins -> Import bridges

Configuring LDAP

Common problems Here (https://support.qualityunit.com/275884-LDAP-troublesho...
Home -> Technical Support -> Features and functions -> LDAP

Can I change the built-in email address to reflect my custom domain used for our LiveAgent account?

Customer context: The customer has a custom domain for their LiveAgent accoun...
Home -> Frequently asked questions -> General -> Emails

Is there a way to create a rule to send all phishing emails from specific address to spam?

Customer context: The customer is receiving multiple phishing emails from the...
Home -> Frequently asked questions -> General

Is there a way to limit submitted tickets?

Customer context: A customer is looking for a way to limit the number of subm...
Home -> Frequently asked questions -> General -> Limits

How can I block spam calls in LiveAgent?

Customer context: A customer wants to eliminate spam calls within their LiveA...
Home -> Frequently asked questions -> General -> Calls -> IVR
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