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How i can setup automate answer to customer?

Jul 03, 2017
Smart PHP wrote
Dear Admin
How i can setup automate answer to customer?
What plugin i can use?
Reply
4 Answers
Jul 03, 2017
Martin Svitek agent wrote
Hello there, you can use the Rules engine https://www.ladesk.com/features/rules for any automation you'd like, including sending automatic answers/auto responders on customer emails/tickets.
Jul 03, 2017
Smart PHP wrote
Hi Martin Svitek

Thankyou. But how i can prepare question from my customer and automate answer. And i can use variable like {chatid}, {conversationid}, {agentid}, ... like in plugin?
Jul 04, 2017
Smart PHP wrote
Hi Martin Svitek

I didn't find my answer in https://www.ladesk.com/features/rules.
I would set rule like.
When customer send a message, system auto response a message again.
like a bot system.
I can not find [Apply When] is reveive message in add rule screen.

please help me
Jul 04, 2017
Anton Kralovic agent wrote
As my colleague Martin mentioned in his answer above, automatic rules work only for "emails/tickets".

You are unable to set some automatic responses during an online/active chat session, we do not provide any "chatbot" similar feature in Liveagent.

More details about setting up the rules ---> http://support.ladesk.com/038465-Rules

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