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Password reset for customer

Jul 06 (2 months ago)
Stefan Müller wrote
A costumer of us claims he cannot login to the knowledgebase with his user and says he entered his e-mail address at the "Reset password" functionality, but he does not receive an emal (I see in the logging that no e-mail was sent).

Now my question, is there any way I can reset the password for the customer?

Thanks!

Regards
Stefan
Reply
3 Answers
Jul 06 (2 months ago)
Matus agent wrote
I am sorry, but you can't reset password for customer. There is no such option.

Please write us an email (not a forum post) with the customer's email address and access to your LA and we will look into this.
Jul 11 (2 months ago)
Stefan Müller wrote
Nevermind, the customer just contacted me that he was able to reset his password now, don´t ask me what was his problem...
Jul 11 (2 months ago)
Anonymous agent wrote
Hello Stefan, I am glad to read than you was able to resolve this problem with the customer. Next time you will be experiencing similar problem do not hesitate to open an ticket with us to support@ladesk.com
Have a great week.

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