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Features and functions

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Max Queue Length
Since LiveAgent (https://www.ladesk.com/) version 4.51.2.3 (http://dev.ladesk.co... more
Merge Ticket
Merge ticket (https://www.ladesk.com/features/hybrid-ticket-stream/) is useful w... more
Export ticket to PDF/HTML file
Since LiveAgent version 4.42.1.2 it is possible to easily export the whole ticke... more
Mass action
Mass action is a function which allows you execute some action on multiple ticke... more
Configuring Mail accounts
**Quick navigation** * Introduction (#intro) * Connecting your own mail... more
Live chat - Creating chat buttons
Live chat (https://www.ladesk.com/features/real-time-chat/) has the ability to p... more
Customer portal - Knowledge base
The customer portal (https://www.ladesk.com/features/customer-portal/) / knowled... more
How to setup Facebook application
This setup guide is valid for LiveAgent version 4.14 and higher. To start ... more
Video chat - Creating video chat buttons
Video chat (https://www.ladesk.com/features/video-chat) works just like a regula... more
Configuring Twitter
Connecting with Twitter (https://www.ladesk.com/features/twitter/) enables you t... more
Agents
Agents (https://www.ladesk.com/features/agents/) are people who provide support ... more
Chat Invitations
Engage your website visitors by inviting them to live chat with your agents. Set... more
Departments
Department (https://www.ladesk.com/features/departments/) represents a specific ... more
Forwarding
First of all, mail forwarding is possible only with LiveAgent hosted accounts. I... more
Tags
Tags (https://www.ladesk.com/features/tags/) are simply words or phrases you can... more
Email templates
In LiveAgent you can configure Email templates (https://www.ladesk.com/features/... more
Notes
LiveAgent offers you to add private Notes (https://www.ladesk.com/features/notes... more
Filters
In the Tickets section you can create Filters (https://www.ladesk.com/features/f... more
Pause
LiveAgent (https://www.ladesk.com/tour/live-chat-software/) offers an option for... more
Search widgets
Adding the Search Widget (https://www.ladesk.com/features/search-widgets/) into ... more
To solve button
In LiveAgent Admins can choose if Agents will be able to answer tickets from the... more
Contact forms
Adding a Contact form (https://www.ladesk.com/features/contact-forms/) into your... more
2-Step Verification
Enable 2-Step Verification (https://www.ladesk.com/features/2-step-verification/... more
Email notifications
Email notifications (https://www.ladesk.com/features/email-notifications/) can b... more
SpamAssassin
Save the time of your support agents and fight against spam with automatic spam ... more
Connecting LiveAgent with your Gmail or G Suite account
**Quick Navigation** * Connecting Gmail account with hosted LiveAgent (#ho... more
Search & Replace
LiveAgent can automatically search (https://www.ladesk.com/features/search-repla... more
Twilio
In order to connect your Live Agent installation with Twilio (https://www.ladesk... more
Call Us buttons
Once you connected LiveAgent with Twilio (http://support.qualityunit.com/578827-... more
Microphone permissions for Twilio client
Twilio client in LiveAgent (https://www.ladesk.com/features/real-time-chat/) use... more
Branding
You can change the logo of LiveAgent (https://www.ladesk.com/tour/) to the logo ... more
How to submit Facebook application for review
NOTE: Before you can submit Facebook application for review, you must create the... more
Email Piping
First of all, email piping is possible only with standalone LiveAgent installati... more
Agent ranking
Fight against delivering poor customer support by letting your customers rate th... more
View customer's typing text
Imagine how much time you could have saved if you had been able to see your cust... more
Work report
When you offer a support, you usually want to know how much time did you spend o... more
Ranking
LiveAgent (https://www.ladesk.com) provides the customers to rank the agent's qu... more
Auto pause
Sometimes agents (https://www.ladesk.com/features/agents/) forget to click 'paus... more
Keyboard shortcuts
Ticket view keyboard shortcuts: CTRL + H - home tab CTRL + D - open a tick... more
LiveAgent GeoIp
LiveAgent (https://www.ladesk.com/) offers you the ability to see what country y... more
Customer groups
You might find this feature useful. There is lot of cases when you want to separ... more
Forum
If you wish your customers to be able to help you with the customer support by h... more
Feedback and Suggestions
Encourage customers to send you new ideas and feedback (https://www.ladesk.com/f... more
ElasticSearch
ElasticSearch is a distributed, free / open source search engine server based on... more
Split Ticket
Split ticket (https://www.ladesk.com/features/hybrid-ticket-stream/) is a useful... more
Time Rules
Time Rules (https://www.ladesk.com/features/time-rules/) are special rules that ... more
Predefined answers
An efficient and simple way to rationalize your workflow is to create Predefined... more
Business hours
LiveAgent’s Business hours (https://www.ladesk.com/features/business-hours/) set... more
Contact groups
Contact groups (https://www.ladesk.com/features/contact-groups/) help you manage... more
Contacts
View information about your customers, from basic contact info, language prefere... more
Companies
Companies (https://www.ladesk.com/features/companies/) are collections of your C... more
Contact fields
Contact fields (https://www.ladesk.com/features/contact-fields/) are custom fiel... more
Ticket fields
Ticket fields (https://www.ladesk.com/features/ticket-fields/) are custom fields... more
Rewards & Badges
Badges (https://www.ladesk.com/features/rewards-badges/) create a fun and engagi... more
Levels
To make it easier for new agents to determine the skill of other agents and also... more
Canned messages
Canned messages (https://www.ladesk.com/features/canned-messages-macros/) enable... more
Gamification
Gamification (https://www.ladesk.com/features/gamification/) allows your support... more
Rules
Rules (https://www.ladesk.com/features/rules/) are special rules that are "actio... more
SLA
An SLA (https://www.ladesk.com/features/service-level-agreement-sla/)(Service-L... more
Sounds
Customize or disable any sound (https://www.ladesk.com/features/sounds/) that is... more
Audit log
Audit log (https://www.ladesk.com/features/audit-log/) is a chronological set of... more
Time tracking
Time tracking (https://www.ladesk.com/features/time-tracking/) lets you track ti... more

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