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Features and functions

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Emoji
LiveAgent (https://www.ladesk.com/) is fully compatible with Emojis 🤝. The only ... viac
How to create Google Maps API key for GeoIP plugin
Changes in Google Maps API policy Starting June 11, 2018 Google requires that ... viac
Facebook integration for our cloud hosted accounts.
This article is only for our cloud hosted (monthly payment) customers, self-host... viac
Merge Ticket
Merge ticket (https://www.ladesk.com/features/hybrid-ticket-stream/) is useful w... viac
Export ticket to PDF/HTML file
Since LiveAgent version 4.42.1.2 it is possible to easily export the whole ticke... viac
Mass action
Mass action is a function which allows you execute some action on multiple ticke... viac
Customer portal - Knowledge base
The customer portal (https://www.ladesk.com/features/customer-portal/) / knowled... viac
How to setup Facebook application
This setup guide is valid for LiveAgent version 4.14 and higher. To start ... viac
Video chat - Creating video chat buttons
Video chat (https://www.ladesk.com/features/video-chat) works just like a regula... viac
Configuring Twitter
Connecting with Twitter (https://www.ladesk.com/features/twitter/) enables you t... viac
Agents and users
Agents (https://www.ladesk.com/features/agents/) are people who provide support ... viac
Departments
Departments (http://www.ladesk.com/features/departments/) represent a specific d... viac
Adding Tags to Tickets
Tags (https://www.ladesk.com/features/tags/) are simply words or phrases you can... viac
Notes - Visible only to agents
LiveAgent offers you to add private Notes (https://www.ladesk.com/features/notes... viac
Filters - Sorting tickets
In the Tickets section you can create Filters (https://www.ladesk.com/features/f... viac
Pause feature
LiveAgent (https://www.ladesk.com/tour/live-chat-software/) offers an option for... viac
Search widgets
Adding the Search Widget (https://www.ladesk.com/features/search-widgets/) into ... viac
To solve button
In LiveAgent Admins can choose if Agents will be able to answer tickets from the... viac
Contact forms
Adding a Contact form (https://www.ladesk.com/features/contact-forms/) into your... viac
2-Step Verification
Enable 2-Step Verification (https://www.ladesk.com/features/2-step-verification/... viac
Email notifications
Email notifications (https://www.ladesk.com/features/email-notifications/) can b... viac
SpamAssassin
Save the time of your support agents and fight against spam with automatic spam ... viac
Search & Replace
LiveAgent can automatically search (https://www.ladesk.com/features/search-repla... viac
Branding - Replace the default LiveAgent logo
You can change the logo of LiveAgent (https://www.ladesk.com/tour/) to the logo ... viac
How to submit Facebook application for review
NOTE: Before you can submit Facebook application for review, you must create the... viac
View customer's typing text
Imagine how much time you could have saved if you had been able to see your cust... viac
Auto pause
Sometimes agents (https://www.ladesk.com/features/agents/) forget to click 'paus... viac
Keyboard shortcuts
Ticket view keyboard shortcuts: CTRL + H - home tab CTRL + D - open a tick... viac
LiveAgent GeoIp
LiveAgent (https://www.ladesk.com/) offers you the ability to see what country y... viac
Forum for customers
If you wish your customers to be able to help you with the customer support by h... viac
Feedback and Suggestions
Encourage customers to send you new ideas and feedback (https://www.ladesk.com/f... viac
ElasticSearch
ElasticSearch is a distributed, free / open source search engine server based on... viac
Ban IPs
- Overview (#overview) - How to Ban a customer (#ban) - List of currently ac... viac
Split Ticket
Split ticket (https://www.ladesk.com/features/hybrid-ticket-stream/) is a useful... viac
Contacts - Customers' info
View information about your customers, from basic contact info, language prefere... viac
Companies and organizations
Companies (https://www.ladesk.com/features/companies/) are collections of your C... viac
Contact fields
Contact fields (https://www.ladesk.com/features/contact-fields/) are custom fiel... viac
Ticket fields
Ticket fields (https://www.ladesk.com/features/ticket-fields/) are custom fields... viac
Rewards & Badges
Badges (https://www.ladesk.com/features/rewards-badges/) create a fun and engagi... viac
Levels - Determine the skill of other agents
To make it easier for new agents to determine the skill of other agents and also... viac
Gamification
Gamification (https://www.ladesk.com/features/gamification/) allows your support... viac
Sounds configuration
The Sound configuration plugin is included only during Trial or in the All-inclu... viac
Audit log - Documentary evidence of activities
Audit log (https://www.ladesk.com/features/audit-log/) is a chronological set of... viac

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