Call Us buttons

Once you connected LiveAgent with Twilio and you wish to allow customers to establish PC-to-PC calls from your site with your customer support crew, then it's time to create and configure a Call Us button.

Call Us Button Setup

Step 1: Navigate to Configuration>Call>Call buttons and click on Create.

 Step 2: Choose style of your call button: Bubble, Side, Corner, Inline, Custom (from image or by writing own HTML code). All pre-defined designs can be customized easily.

Step 3: In the next screen you can name your call button, select department that will handle the call initiated by the particular call button and choose the language to be used in the button. Activate the call button by checking the "Active" box .

Step 4: By clicking the Button settings you can make changes to the design of the button (colors, animation, position, text. hover effect).

Step 5: To change the Call window design click on the Call window section.

Step 6:  After having your contact button set up according to your needs hit the Save button.

Step 7: Now navigate to the Integration section and place the following code before </body> of your page.

Note: You have to be logged in agent panel via httpS protocol, otherwise Twilio calling doesn't work!

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