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Video chat - Creating video chat buttons

Video chat works just like a regular Skype call, so if you need a more personal way of communication with your customers, video chat comes in handy. On the other hand, LiveAgent's video chat is completely browser based and there is no need for any 3rd party application - just like your LiveAgent account.

Video chat Setup

Navigate to Configuration>System>Plugins, find Video Call plugin and click on Activate button.

Step 1: Navigate to Configuration>Video chat>Buttons and click on Create.


 Step 2: Choose style of your video call button: Bubble, Side, Corner, Inline, Custom (from image or by writing own HTML code). All pre-defined designs can be customized easily.

Step 3: In the next screen you can name your button, select department that will handle the chat initiated by the particular chat button and choose the language to be used in the button. Activate the video call button by checking the "Activate" box .

Step 4: By clicking the Button settings you can make changes to the design of the button.

Step 5: To change the Call window design click on the Call window section.

Step 6:  After having your Call button set up according to your needs hit the Save button.

Step 7: Now navigate to the Integration section and place the following code before </body> of your page.

Note: Each call video button has its own code.

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