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How can I create filters for my agents?
Customer context: A customer who is an owner of a LiveAgent account wants to ...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Agent panel
Ticket filters
Ticket filters can be used as a saved quick search query to locate tickets wi...
Updated:
Dec 21 (3 months ago)
Home -> Technical Support -> Features and functions -> Filters & Reports -> Filters
Global ticket filter
Let´s say that you as the owner of your LiveAgent system want to define defau...
Updated:
Aug 10, 2022
Home -> Technical Support -> Features and functions -> Filters & Reports
Custom roles available permissions
In addition to the 3 [default roles](https://support.liveagent.com/228575-Age...
Updated:
Oct 05 (5 months ago)
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management
Departments
Departments (https://www.liveagent.com/features/departments/) represent a spe...
Updated:
Aug 11, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Departments management
How to create Departments in LiveAgent
In this video tutorial I will show you how to create Departments (https://www...
Updated:
Oct 01, 2020
Home -> Video Tutorials
Can one email be automatically assigned to two departments in LiveAgent?
Customer context: The customer wants to know if it's possible to automaticall...
Updated:
May 21 (10 months ago)
Home -> Frequently asked questions -> General -> Departments
Why are some departments showing as Offline in the Dashboard?
Customer context: A customer is experiencing issues with department status sh...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Departments
Can I create multiple departments and connect different emails to each one in LiveAgent?
Customer context: A LiveAgent user wants to manage emails for multiple depart...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Emails
How can I set the filter so I can include both tag IDs in my ticket result?
Customer context: The customer wants to know how to set the filters to includ...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
How I can sort the contacts by department?
Customer context: A customer looking to sort contacts by department in LiveAg...
Updated:
Jun 15 (9 months ago)
Home -> Frequently asked questions -> General -> Contacts
Can I set which agents can manage each group of customers?
Customer context: A customer wants to know if they can control which agents m...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Departments
How can I change the default reply email address in LiveAgent?
Customer context: The customer wants to know how to change default reply from...
Updated:
Mar 26 (3 days ago)
Home -> Frequently asked questions -> General -> Emails
Can we run LiveAgent for two separately branded businesses?
Customer context: The customer is interested in using LiveAgent for two separ...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
How to make a department available only to specific agents?
Customer context: A customer wants to know how to make a department available...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Departments
Let visitor choose department
In Chats & Contact Forms you can let your visitors select a department they w...
Updated:
Dec 03, 2020
Home -> Technical Support -> Features and functions -> Live Chat
Performance report
Quick navigation - [Tickets-related columns](#tickets) - [Chats-related colu...
Updated:
Jan 25 (2 months ago)
Home -> Technical Support -> Features and functions -> Filters & Reports
Nicereply(legacy) integration
This guide provides step-by-step instructions on replacing the default LiveAg...
Updated:
Jun 06 (9 months ago)
Home -> Technical Support -> Integrations and plugins
Can I set up unique widgets for each of my online shops, and identify which shop the customers are contacting from?
Customer context: The customer operates numerous online shops, and aims to of...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Chats
How can I get the number of responses sent by our agents from LiveAgent?
Customer context: A customer is using LiveAgent helpdesk software and wants t...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General
Filtering API v3 results
With API v3 you have an option to use filters to get specific results. After...
Updated:
Mar 20 (8 days ago)
Home -> Technical Support -> LiveAgent API -> REST API -> API v3
Limitations of different subscription plans
In LiveAgent, each subscription plan comes with a specific set of limitations...
Updated:
Sep 19 (6 months ago)
Home -> Getting Started
Export tickets to CSV
Here's a code example for API v3 on how to export tickets to CSV. 1. First, ...
Updated:
Apr 14 (11 months ago)
Home -> Technical Support -> LiveAgent API -> REST API -> API v3 -> Examples
Some searches are slow even though elasticsearch is configured
By default, elasticsearch is used only for fulltext search (when searching fo...
Updated:
Dec 16, 2020
Home -> Technical Support -> Standalone installations -> FAQ
Can I use LiveAgent for task management?
Customer context: The customer wants to know if they can use LiveAgent for ta...
Updated:
Jun 05 (9 months ago)
Home -> Frequently asked questions -> General
How can I create a new department in my LiveAgent account?
Customer context: A customer wants to learn how to create a new department in...
Updated:
Jun 14 (9 months ago)
Home -> Frequently asked questions -> General -> Departments
How to get tickets created by specific agent
We had a question about how can an agent get list of all the tickets he has ...
Updated:
Jan 30, 2018
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
Split ticket action
From time to time, you may receive a [ticket](https://www.liveagent.com/featu...
Updated:
May 18 (10 months ago)
Home -> Technical Support -> Features and functions -> Tickets management
What reports and analytics do I have access to in LiveAgent?
Customer context: A user wants to know about the reports and analytics availa...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General
Online agents widget for WordPress
In this example we create a plugin that shows which agents are in specific de...
Updated:
Nov 27, 2017
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples