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How can I create filters for my agents?

Customer context: A customer who is an owner of a LiveAgent account wants to ...
Home -> Frequently asked questions -> General -> Agent panel

Ticket filters

Ticket filters can be used as a saved quick search query to locate tickets wi...
Home -> Technical Support -> Features and functions -> Filters & Reports -> Filters

Global ticket filter

Let´s say that you as the owner of your LiveAgent system want to define defau...
Home -> Technical Support -> Features and functions -> Filters & Reports

Custom roles available permissions

In addition to the 3 [default roles](https://support.liveagent.com/228575-Age...
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management

Departments

Departments (https://www.liveagent.com/features/departments/) represent a spe...
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Departments management

How to create Departments in LiveAgent

In this video tutorial I will show you how to create Departments (https://www...
Home -> Video Tutorials

Can one email be automatically assigned to two departments in LiveAgent?

Customer context: The customer wants to know if it's possible to automaticall...
Home -> Frequently asked questions -> General -> Departments

Why are some departments showing as Offline in the Dashboard?

Customer context: A customer is experiencing issues with department status sh...
Home -> Frequently asked questions -> General -> Departments

Can I create multiple departments and connect different emails to each one in LiveAgent?

Customer context: A LiveAgent user wants to manage emails for multiple depart...
Home -> Frequently asked questions -> General -> Emails

How can I set the filter so I can include both tag IDs in my ticket result?

Customer context: The customer wants to know how to set the filters to includ...
Home -> Frequently asked questions -> General -> API

How I can sort the contacts by department?

Customer context: A customer looking to sort contacts by department in LiveAg...
Home -> Frequently asked questions -> General -> Contacts

Can I set which agents can manage each group of customers?

Customer context: A customer wants to know if they can control which agents m...
Home -> Frequently asked questions -> General -> Departments

How can I change the default reply email address in LiveAgent?

Customer context: The customer wants to know how to change default reply from...
Home -> Frequently asked questions -> General -> Emails

Can we run LiveAgent for two separately branded businesses?

Customer context: The customer is interested in using LiveAgent for two separ...
Home -> Frequently asked questions -> General

How to make a department available only to specific agents?

Customer context: A customer wants to know how to make a department available...
Home -> Frequently asked questions -> General -> Departments

Let visitor choose department

In Chats & Contact Forms you can let your visitors select a department they w...
Home -> Technical Support -> Features and functions -> Live Chat

Performance report

Quick navigation - [Tickets-related columns](#tickets) - [Chats-related colu...
Home -> Technical Support -> Features and functions -> Filters & Reports

Nicereply(legacy) integration

This guide provides step-by-step instructions on replacing the default LiveAg...
Home -> Technical Support -> Integrations and plugins

Can I set up unique widgets for each of my online shops, and identify which shop the customers are contacting from?

Customer context: The customer operates numerous online shops, and aims to of...
Home -> Frequently asked questions -> General -> Chats

How can I get the number of responses sent by our agents from LiveAgent?

Customer context: A customer is using LiveAgent helpdesk software and wants t...
Home -> Frequently asked questions -> General

Filtering API v3 results

With API v3 you have an option to use filters to get specific results. After...
Home -> Technical Support -> LiveAgent API -> REST API -> API v3

Limitations of different subscription plans

In LiveAgent, each subscription plan comes with a specific set of limitations...
Home -> Getting Started

Export tickets to CSV

Here's a code example for API v3 on how to export tickets to CSV. 1. First, ...
Home -> Technical Support -> LiveAgent API -> REST API -> API v3 -> Examples

Some searches are slow even though elasticsearch is configured

By default, elasticsearch is used only for fulltext search (when searching fo...
Home -> Technical Support -> Standalone installations -> FAQ

Can I use LiveAgent for task management?

Customer context: The customer wants to know if they can use LiveAgent for ta...
Home -> Frequently asked questions -> General

How can I create a new department in my LiveAgent account?

Customer context: A customer wants to learn how to create a new department in...
Home -> Frequently asked questions -> General -> Departments

How to get tickets created by specific agent

We had a question about how can an agent get list of all the tickets he has ...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

Split ticket action

From time to time, you may receive a [ticket](https://www.liveagent.com/featu...
Home -> Technical Support -> Features and functions -> Tickets management

What reports and analytics do I have access to in LiveAgent?

Customer context: A user wants to know about the reports and analytics availa...
Home -> Frequently asked questions -> General

Online agents widget for WordPress

In this example we create a plugin that shows which agents are in specific de...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples
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