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Can I connect a hardware phone to LiveAgent?
Customer context: The customer has a hardware phone, such as a Yealink or Sno...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
How do I connect my Twilio number to my LiveAgent account?
Customer context: A customer wants to integrate their Twilio number with thei...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
How to connect my VoIP number?
Customer context: A customer wants to know how to connect their VoIP number i...
Updated:
Jun 12 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
How to make REST calls in PHP
Example of calling GET request //next example will recieve all messages fo...
Updated:
Sep 09, 2020
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation
Can I connect any phone number?
Customer context: A customer wants to know if they can connect any phone numb...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Calls
SQL Duplicate entry error in /scritps/track_visit.php
It is possible that script track_visit.php in LiveAgent subdirectory scripts...
Updated:
Aug 12, 2022
Home -> Technical Support -> Standalone installations -> Troubleshooting
How to connect Facebook with LiveAgent standalone version
In this video I will show you how to connect Facebook with standalone version...
Updated:
Jan 22, 2019
Home -> Video Tutorials
Can I connect an Instagram page to my LiveAgent account that is not connected to a Facebook page?
Customer context: A customer wants to connect an Instagram page to their Live...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Social networks
Can I connect my WhatsApp number to LiveAgent?
Customer context: A customer wants to connect their WhatsApp number to LiveAg...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Social networks
How can I connect a new Instagram page, connected to a Facebook page that is already connected to my LiveAgent account?
Customer context: A customer has a new Instagram page connected to a Facebook...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Social networks
Unable to connect Yahoo! mail account
If you searched for this article, most likely you've got the following error ...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Email accounts
Error during socket connect: Connection timed out
This error occurs when your server is blocking connections on some port. Ple...
Updated:
Aug 12, 2022
Home -> Technical Support -> Standalone installations -> Troubleshooting
API call to create conversation from PHP
Here is a short example how to call LiveAgent API and create a conversation w...
Updated:
Nov 27, 2017
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples
Can I connect an office365 email account secured by two-step authentication to LiveAgent?
Customer context: The customer wants to add an office365 email address secure...
Updated:
May 25 (10 months ago)
Home -> Frequently asked questions -> General -> Emails
Can I create multiple departments and connect different emails to each one in LiveAgent?
Customer context: A LiveAgent user wants to manage emails for multiple depart...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Emails
Facebook application setup and Facebook page integration for standalone installations
This guide applies only to self-hosted (standalone/downloadable) LiveAgent li...
Updated:
Jan 16 (2 months ago)
Home -> Technical Support -> Standalone installations -> Features setup
How to port out phone number to Twilio and connect it to LiveAgent
- Contact Twilio (https://www.twilio.com/help/contact), let them know you wan...
Updated:
Sep 09, 2020
Home -> Technical Support -> Tips & Tricks
Connecting Google account as outgoing email account
LiveAgent uses Google OAuth authentication to connect with your Gmail account...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
Connecting Microsoft account as outgoing email account
When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
Connecting Google account as incoming email account
LiveAgent uses Google OAuth authentication to connect with your Gmail account...
Updated:
Dec 26, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Cron job is set up, but it is not executed
When cron job is set up but not executing, and you have no idea why, create s...
Updated:
Aug 12, 2022
Home -> Technical Support -> Standalone installations -> Troubleshooting
Email accounts configuration introduction
LiveAgent (https://www.liveagent.com/) software allows you to connect your em...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts
Complete API reference
[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...
Updated:
Jan 05 (2 months ago)
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation
Connecting email address via SMTP as outgoing email account
If you have an email account from a different provider than Google (https://s...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
Twilio or Facebook problem: Problem with SSL CE...
Can be resolved by modifying php.ini add this line to your php.ini: curl....
Updated:
Aug 12, 2022
Home -> Technical Support -> Standalone installations -> Troubleshooting
LiveAgent Requirements
Before you order LiveAgent, please check if your server meets the following r...
Updated:
Dec 19 (3 months ago)
Home -> Technical Support -> Standalone installations
Single sign-on generic example
In this example we'll show you how you can implement simple single sign-on (S...
Updated:
Mar 02, 2023
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples
IVR examples
We've prepared for you several IVR examples covering standard IVR trees. Not...
Updated:
Dec 04 (3 months ago)
Home -> Technical Support -> Features and functions -> Call Center -> IVR
How to set a timezone in downloadable licenses
From version 5.13 the setting of time zone has been moved to database table q...
Updated:
Dec 16, 2020
Home -> Technical Support -> Standalone installations -> FAQ
Connecting Microsoft account as incoming email account
When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Updated:
Jan 30, 2023
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts