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Can I ban a visitor from starting a chat?

Customer context: The customer wants to know if they can ban a visitor from s...
Home -> Frequently asked questions -> General -> Chats

Ban and Agent panel whitelist IP address check

The list of banned IP addresses or the list of allowed IP addresses from the ...
Home -> Technical Support -> Features and functions -> Security

Can I ban an email address in LiveAgent?

Customer context: The customer would like to know if it is possible to ban a ...
Home -> Frequently asked questions -> General

Ban IPs

- Overview (#overview) - How to Ban a customer (#ban) - List of currently...
Home -> Technical Support -> Features and functions -> Security

Can I remove the IP restriction from my LiveAgent account since my IP has changed?

Customer context: The customer has set an IP whitelist for their LiveAgent ac...
Home -> Frequently asked questions -> General -> Agent panel

How do I add clients to LiveAgent?

Customer context: The customer wants to know how to add clients to LiveAgent....
Home -> Frequently asked questions -> General -> Contacts

How do I make a call in LiveAgent?

Customer context: The customer wants to know how to make a call in LiveAgent....
Home -> Frequently asked questions -> General -> Calls

How do I create new tags in LiveAgent?

Customer context: The customer has been using LiveAgent and wants to create n...
Home -> Frequently asked questions -> General

How do I know it's the visitor I keep chatting with is the same as I had chatted before?

Customer context: The customer wants to know how to recognize the same visito...
Home -> Frequently asked questions -> General

Can we have an IP restriction for accessing the agent's panel? 

Customer context: The customer wants to know about IP restriction on agent C...
Home -> Frequently asked questions -> General

How do I transfer a call to a number that is not registered in LiveAgent?

Customer context: A customer wants to transfer a call to an external number w...
Home -> Frequently asked questions -> General -> Calls

IP Addresses Used by Application Servers

The following IP addresses of our application servers are used to access exte...
Home -> Technical Support -> Troubleshooting -> LiveAgent IP addresses

Is there a way to limit submitted tickets?

Customer context: A customer is looking for a way to limit the number of subm...
Home -> Frequently asked questions -> General -> Limits

How do I use emojis in LiveAgent chat?

Customer context: The customer wants to use emojis in the LiveAgent for live ...
Home -> Frequently asked questions -> General -> Chats

How do I restrict or limit chats from specific countries?

Customer context: A customer wants to restrict or limit LiveAgent chats from ...
Home -> Frequently asked questions -> General -> Chats

IP Addresses Used by Call Center Services

The following IP addresses of our servers are used for outbound call center s...
Home -> Technical Support -> Troubleshooting -> LiveAgent IP addresses

How do I change the LiveAgent logo?

Customer context: A customer who wants to replace the default LiveAgent logo ...
Home -> Frequently asked questions -> General -> Agent panel

How do I know the exact time when an email was received in LiveAgent?

Customer context: A customer is looking for ways to know the exact time when ...
Home -> Frequently asked questions -> General -> Emails

How do I resend my unsent emails after changing my email password?

Customer context: The customer has recently changed the password to their ema...
Home -> Frequently asked questions -> General -> Emails

How do updates work in LiveAgent? Is there anything we need to do?

Customer context: A customer who wants to understand how updates work in Live...
Home -> Frequently asked questions -> General

How do I ensure that our company receives the chat transcript whenever one of our agents finishes a chat?

Customer context: A customer wants to know how to receive chat transcripts af...
Home -> Frequently asked questions -> General -> Chats

How to enable cookies on your browser?

Enabling cookies can be necessary if you are using any cloud-hosted software....
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers

How do I connect my Twilio number to my LiveAgent account?

Customer context: A customer wants to integrate their Twilio number with thei...
Home -> Frequently asked questions -> General -> Calls

How do proactive chat invitations work in LiveAgent?

Customer context: A customer is curious about how proactive chat invitations ...
Home -> Frequently asked questions -> General -> Chats

Do I have to use Twilio and 360dialog for WhatsApp integration?

Customer context: A new user is testing the system and wants to use WhatsApp ...
Home -> Frequently asked questions -> General -> Social networks

How do I set up a chat button on my WordPress site?

Customer context: The customer wants to add a chat button to their WordPress ...
Home -> Frequently asked questions -> General -> Chats

What reports and analytics do I have access to in LiveAgent?

Customer context: A user wants to know about the reports and analytics availa...
Home -> Frequently asked questions -> General

How can I reactivate my suspended account?

Customer context: The customer's account was suspended due to inactivity and ...
Home -> Frequently asked questions -> Billing and Payments

How do I create a custom plugin to embed my own page content when reading an email?

Customer context: The customer wants to create a custom plugin that displays ...
Home -> Frequently asked questions -> General

I have encountered "Something went wrong" error message, what should I do?

Customer context: The customer has encountered a generic "Something went wron...
Home -> Frequently asked questions -> General
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