My tickets
 
Submit ticket
 
Login
 
404: The page you're looking for was not found on this site
Please take a look at the search results below
Can I ban a visitor from starting a chat?
Customer context: The customer wants to know if they can ban a visitor from s...
Updated:
Jun 05 (9 months ago)
Home -> Frequently asked questions -> General -> Chats
Ban and Agent panel whitelist IP address check
The list of banned IP addresses or the list of allowed IP addresses from the ...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Security
Can I ban an email address in LiveAgent?
Customer context: The customer would like to know if it is possible to ban a ...
Updated:
Aug 19 (7 months ago)
Home -> Frequently asked questions -> General
Ban IPs
- Overview (#overview) - How to Ban a customer (#ban) - List of currently...
Updated:
Jun 07, 2022
Home -> Technical Support -> Features and functions -> Security
Can I remove the IP restriction from my LiveAgent account since my IP has changed?
Customer context: The customer has set an IP whitelist for their LiveAgent ac...
Updated:
Aug 19 (7 months ago)
Home -> Frequently asked questions -> General -> Agent panel
How do I add clients to LiveAgent?
Customer context: The customer wants to know how to add clients to LiveAgent....
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> General -> Contacts
How do I make a call in LiveAgent?
Customer context: The customer wants to know how to make a call in LiveAgent....
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> General -> Calls
How do I create new tags in LiveAgent?
Customer context: The customer has been using LiveAgent and wants to create n...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General
How do I know it's the visitor I keep chatting with is the same as I had chatted before?
Customer context: The customer wants to know how to recognize the same visito...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Can we have an IP restriction for accessing the agent's panel?
Customer context: The customer wants to know about IP restriction on agent C...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
How do I transfer a call to a number that is not registered in LiveAgent?
Customer context: A customer wants to transfer a call to an external number w...
Updated:
Jun 15 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
IP Addresses Used by Application Servers
The following IP addresses of our application servers are used to access exte...
Updated:
Feb 20 (36 days ago)
Home -> Technical Support -> Troubleshooting -> LiveAgent IP addresses
Is there a way to limit submitted tickets?
Customer context: A customer is looking for a way to limit the number of subm...
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> General -> Limits
How do I use emojis in LiveAgent chat?
Customer context: The customer wants to use emojis in the LiveAgent for live ...
Updated:
Jun 15 (9 months ago)
Home -> Frequently asked questions -> General -> Chats
How do I restrict or limit chats from specific countries?
Customer context: A customer wants to restrict or limit LiveAgent chats from ...
Updated:
Jun 15 (9 months ago)
Home -> Frequently asked questions -> General -> Chats
IP Addresses Used by Call Center Services
The following IP addresses of our servers are used for outbound call center s...
Updated:
Feb 20 (36 days ago)
Home -> Technical Support -> Troubleshooting -> LiveAgent IP addresses
How do I change the LiveAgent logo?
Customer context: A customer who wants to replace the default LiveAgent logo ...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Agent panel
How do I know the exact time when an email was received in LiveAgent?
Customer context: A customer is looking for ways to know the exact time when ...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Emails
How do I resend my unsent emails after changing my email password?
Customer context: The customer has recently changed the password to their ema...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
How do updates work in LiveAgent? Is there anything we need to do?
Customer context: A customer who wants to understand how updates work in Live...
Updated:
May 29 (9 months ago)
Home -> Frequently asked questions -> General
How do I ensure that our company receives the chat transcript whenever one of our agents finishes a chat?
Customer context: A customer wants to know how to receive chat transcripts af...
Updated:
Jun 15 (9 months ago)
Home -> Frequently asked questions -> General -> Chats
How to enable cookies on your browser?
Enabling cookies can be necessary if you are using any cloud-hosted software....
Updated:
Dec 06, 2017
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers
How do I connect my Twilio number to my LiveAgent account?
Customer context: A customer wants to integrate their Twilio number with thei...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
How do proactive chat invitations work in LiveAgent?
Customer context: A customer is curious about how proactive chat invitations ...
Updated:
May 25 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
Do I have to use Twilio and 360dialog for WhatsApp integration?
Customer context: A new user is testing the system and wants to use WhatsApp ...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Social networks
How do I set up a chat button on my WordPress site?
Customer context: The customer wants to add a chat button to their WordPress ...
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
What reports and analytics do I have access to in LiveAgent?
Customer context: A user wants to know about the reports and analytics availa...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General
How can I reactivate my suspended account?
Customer context: The customer's account was suspended due to inactivity and ...
Updated:
May 26 (10 months ago)
Home -> Frequently asked questions -> Billing and Payments
How do I create a custom plugin to embed my own page content when reading an email?
Customer context: The customer wants to create a custom plugin that displays ...
Updated:
May 26 (10 months ago)
Home -> Frequently asked questions -> General
I have encountered "Something went wrong" error message, what should I do?
Customer context: The customer has encountered a generic "Something went wron...
Updated:
Jun 13 (9 months ago)
Home -> Frequently asked questions -> General