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Can I install LiveAgent on my own server?
Customer context: A customer is interested in using LiveAgent and wants to kn...
Updated:
Jun 14 (9 months ago)
Home -> Frequently asked questions -> Billing and Payments -> Plans
Where can I find my LiveAgent credentials?
Customer context: A user has recently created a LiveAgent account and is sear...
Updated:
Jun 09 (9 months ago)
Home -> Frequently asked questions -> Security
Where can I find the APIv3 documentation?
Customer context: A customer looking for the APIv3 documentation for LiveAgen...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
Where can I find the APIv1 documentation?
Customer context: A customer looking for the APIv1 documentation for LiveAgen...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
Where can I find a detailed price list of service packages?
Customer context: A potential customer interested in LiveAgent service packag...
Updated:
Jun 14 (9 months ago)
Home -> Frequently asked questions -> Billing and Payments -> Plans
Where can I find the Timeout Configuration in LiveAgent settings?
Customer context: The customer is experiencing issues with their agent being ...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Agent panel
Where can I download the LiveAgent WordPress checklist plugin?
Customer context: A customer is looking to download the LiveAgent WordPress c...
Updated:
May 29 (9 months ago)
Home -> Frequently asked questions -> General
Install Elasticsearch
Why use Elasticsearch? Elasticsearch will help you to maximize the speed of...
Updated:
Dec 17, 2021
Home -> Technical Support -> Standalone installations -> High performance tweaks
How can I change the language of the chat widget?
Customer context: The customer wants to change the language of the chat widge...
Updated:
May 16 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
Can I view WooCommerce orders in the LiveAgent panel?
Customer context: The customer uses WooCommerce for their online store and wa...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General
Where can I find the exact number of messages we receive from customers?
Customer context: The customer is a user of the LiveAgent helpdesk software a...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General
Where I could find deleted canned messages in LiveAgent?
Customer context: The customer has deleted some canned messages from their Li...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General
Can I unmerge/separate merged tickets?
Customer context: A customer has mistakenly merged tickets and wants to unmer...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Emails
How to enable cookies on your browser?
Enabling cookies can be necessary if you are using any cloud-hosted software....
Updated:
Dec 06, 2017
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers
How can I set the filter so I can include both tag IDs in my ticket result?
Customer context: The customer wants to know how to set the filters to includ...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
Can I temporarily deactivate an agent's account?
Customer context: A customer wants to know if they can temporarily deactivate...
Updated:
Jul 25 (8 months ago)
Home -> Frequently asked questions -> Security
Can I recover the merged tickets?
Customer context: A customer has merged two tickets and wants to know if they...
Updated:
Aug 19 (7 months ago)
Home -> Frequently asked questions -> General -> Tickets management
Can I add custom avatars for my agents?
Customer context: A customer wants to add custom avatars for their agents in ...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General
Do I need to integrate the proactive chat invitation code on the page where the chat button is already integrated?
Customer context: A customer has a chat button integrated on their website an...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Chats
Can I integrate Instagram direct messages with LiveAgent?
Customer context: The customer is using LiveAgent and wants to know if they c...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Social networks
Can I use LiveAgent with Google Analytics?
Customer context: Customers who want to leverage Google Analytics to track me...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> Integrations
Where can we find comments from our Facebook ads?
Customer context: The customer is using the Facebook integration in LiveAgent...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General -> Social networks
How can I download my invoices?
Customer context: A customer needs assistance in locating and downloading the...
Updated:
May 26 (10 months ago)
Home -> Frequently asked questions -> Billing and Payments
How can I create a chat button in LiveAgent?
Customer context: The customer is using LiveAgent and wants to add a chat but...
Updated:
May 18 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
How can I reactivate my suspended account?
Customer context: The customer's account was suspended due to inactivity and ...
Updated:
May 26 (10 months ago)
Home -> Frequently asked questions -> Billing and Payments
Can I set up the chat routing on the department or only on the agent level?
Customer context: The customer wants to know where to set up chat routing. C...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Are there any limitations on the number of calls I can make or receive with LiveAgent?
Customer context: A customer is considering using LiveAgent and wants to know...
Updated:
Jun 14 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
How can I integrate your live chat functionality into my Laravel application?
Customer context: The customer is using a Laravel application and wishes to i...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> Chats
How I can sort the contacts by department?
Customer context: A customer looking to sort contacts by department in LiveAg...
Updated:
Jun 15 (9 months ago)
Home -> Frequently asked questions -> General -> Contacts
Can I mention @ agents in a ticket?
Customer context: A customer wants to know if they can '@' mention agents wit...
Updated:
Jun 02 (9 months ago)
Home -> Frequently asked questions -> General