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Can I install LiveAgent on my own server?

Customer context: A customer is interested in using LiveAgent and wants to kn...
Home -> Frequently asked questions -> Billing and Payments -> Plans

Where can I find my LiveAgent credentials?

Customer context: A user has recently created a LiveAgent account and is sear...
Home -> Frequently asked questions -> Security

Where can I find the APIv3 documentation?

Customer context: A customer looking for the APIv3 documentation for LiveAgen...
Home -> Frequently asked questions -> General -> API

Where can I find the APIv1 documentation?

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Home -> Frequently asked questions -> General -> API

Where can I find a detailed price list of service packages?

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Home -> Frequently asked questions -> Billing and Payments -> Plans

Where can I find the Timeout Configuration in LiveAgent settings?

Customer context: The customer is experiencing issues with their agent being ...
Home -> Frequently asked questions -> General -> Agent panel

Where can I download the LiveAgent WordPress checklist plugin?

Customer context: A customer is looking to download the LiveAgent WordPress c...
Home -> Frequently asked questions -> General

Install Elasticsearch

Why use Elasticsearch? Elasticsearch will help you to maximize the speed of...
Home -> Technical Support -> Standalone installations -> High performance tweaks

How can I change the language of the chat widget?

Customer context: The customer wants to change the language of the chat widge...
Home -> Frequently asked questions -> General -> Chats

Can I view WooCommerce orders in the LiveAgent panel?

Customer context: The customer uses WooCommerce for their online store and wa...
Home -> Frequently asked questions -> General

Where can I find the exact number of messages we receive from customers?

Customer context: The customer is a user of the LiveAgent helpdesk software a...
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Where I could find deleted canned messages in LiveAgent?

Customer context: The customer has deleted some canned messages from their Li...
Home -> Frequently asked questions -> General

Can I unmerge/separate merged tickets?

Customer context: A customer has mistakenly merged tickets and wants to unmer...
Home -> Frequently asked questions -> General -> Emails

How to enable cookies on your browser?

Enabling cookies can be necessary if you are using any cloud-hosted software....
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers

How can I set the filter so I can include both tag IDs in my ticket result?

Customer context: The customer wants to know how to set the filters to includ...
Home -> Frequently asked questions -> General -> API

Can I temporarily deactivate an agent's account?

Customer context: A customer wants to know if they can temporarily deactivate...
Home -> Frequently asked questions -> Security

Can I recover the merged tickets?

Customer context: A customer has merged two tickets and wants to know if they...
Home -> Frequently asked questions -> General -> Tickets management

Can I add custom avatars for my agents?

Customer context: A customer wants to add custom avatars for their agents in ...
Home -> Frequently asked questions -> General

Do I need to integrate the proactive chat invitation code on the page where the chat button is already integrated?

Customer context: A customer has a chat button integrated on their website an...
Home -> Frequently asked questions -> General -> Chats

Can I integrate Instagram direct messages with LiveAgent?

Customer context: The customer is using LiveAgent and wants to know if they c...
Home -> Frequently asked questions -> General -> Social networks

Can I use LiveAgent with Google Analytics?

Customer context: Customers who want to leverage Google Analytics to track me...
Home -> Frequently asked questions -> General -> Integrations

Where can we find comments from our Facebook ads?

Customer context: The customer is using the Facebook integration in LiveAgent...
Home -> Frequently asked questions -> General -> Social networks

How can I download my invoices?

Customer context: A customer needs assistance in locating and downloading the...
Home -> Frequently asked questions -> Billing and Payments

How can I create a chat button in LiveAgent?

Customer context: The customer is using LiveAgent and wants to add a chat but...
Home -> Frequently asked questions -> General -> Chats

How can I reactivate my suspended account?

Customer context: The customer's account was suspended due to inactivity and ...
Home -> Frequently asked questions -> Billing and Payments

Can I set up the chat routing on the department or only on the agent level?

Customer context: The customer wants to know where to set up chat routing. C...
Home -> Frequently asked questions -> General

Are there any limitations on the number of calls I can make or receive with LiveAgent?

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Home -> Frequently asked questions -> General -> Calls

How can I integrate your live chat functionality into my Laravel application?

Customer context: The customer is using a Laravel application and wishes to i...
Home -> Frequently asked questions -> General -> Chats

How I can sort the contacts by department?

Customer context: A customer looking to sort contacts by department in LiveAg...
Home -> Frequently asked questions -> General -> Contacts

Can I mention @ agents in a ticket?

Customer context: A customer wants to know if they can '@' mention agents wit...
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