My tickets
 
Submit ticket
 
Login
 
404: The page you're looking for was not found on this site
Please take a look at the search results below
How to create your own twitter application
If you plan to have your own white-label of LiveAgent application, you might ...
Updated:
Dec 08, 2017
Home -> Technical Support -> Reseller/Partner program -> Setup Guides
Why is the Twitter integration not fetching Tweets & comments?
Customer context: The customer has followed the provided guides to integrate ...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Social networks
Twitter integration possible problems
You can face some problems or errors while integrating or using our [Twitter ...
Updated:
Jul 07 (8 months ago)
Home -> Technical Support -> Troubleshooting -> Social networks & messaging apps
Twitter application integration
To be able to integrate your LiveAgent account with Twitter, you will first n...
Updated:
Dec 19 (3 months ago)
Home -> Technical Support -> Features and functions -> Social networks & messaging apps -> Twitter
Can I integrate Twitter Direct Messages with LiveAgent?
Customer context: The customer is currently using LiveAgent and would like to...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Social networks
Error while fetching twitter search: Rate limit exceeded
If your LiveAgent (https://www.liveagent.com) failed to read tweets with mess...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Social networks & messaging apps
Can I let the customers request a callback?
Customer context: A customer is using LiveAgent and wants to enable a callbac...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Twitter account integration
To be able to integrate your LiveAgent account with Twitter, you will first n...
Updated:
Dec 19 (3 months ago)
Home -> Technical Support -> Features and functions -> Social networks & messaging apps -> Twitter
Automatic Callback Request
The automatic callback request is a useful function if you want to provide yo...
Updated:
Aug 10 (7 months ago)
Home -> Technical Support -> Features and functions -> Call Center -> IVR
Can I have the LiveAgent demo on a different platform like Google Meet or Microsoft Teams?
Customer context: The customer has booked a LiveAgent demo but cannot use Zoo...
Updated:
May 16 (10 months ago)
Home -> Frequently asked questions -> General
Agents Ranking feature
Quick Navigation - [Available rating options](#rating-options) - [How custom...
Updated:
Oct 16 (5 months ago)
Home -> Technical Support -> Features and functions -> LiveAgent panel
Request rate limits
As a security measure, LiveAgent uses request rate-limiting in several places...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Security
Is your call-center feature available in my country?
Customer context: A customer wants to know if the call-center feature in Live...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Calls
Is there any extra charge for using your call-center feature?
Customer context: A customer inquires about any extra charges associated with...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Calls
Does LiveAgent have a screen sharing feature?
Customer context: A customer is interested in knowing if LiveAgent has a scre...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Chats
Can I fetch DMs from Instagram and Twitter into LiveAgent?
Customer context: The customer wants to incorporate Instagram and Twitter DMs...
Updated:
May 29 (9 months ago)
Home -> Frequently asked questions -> General
Request is not correctly encoded
In case your chat button (or any other contact widget) is not loading, it is ...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Live chat
SLA (Service-level Agreement) feature Overview
[SLA](https://www.liveagent.com/features/service-level-agreement-sla/)(Servic...
Updated:
Feb 06 (51 days ago)
Home -> Technical Support -> Features and functions -> Tickets management
How a docked chat window looks like
Chat window (https://www.liveagent.com/features/chat-window-docking/) can be ...
Updated:
Aug 10, 2017
Home -> Video Tutorials
Do you have auto-dialer feature?
Customer context: The customer is looking for automation features within the ...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General -> Calls
Do I need to add any phone number to use the internal call feature?
Customer context: A customer with a cloud-hosted account wants to use the int...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Pause feature
LiveAgent (https://www.liveagent.com/tour/live-chat-software/) offers an opti...
Updated:
Aug 10, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel
Can we somehow hide sensitive information like credit card numbers provided by our customers?
Customer context: The customer is a business owner who uses LiveAgent. They h...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> Security
Can I request a recent third-party audit report that includes an assessment?
Customer context: The customer wants to review a recent third-party audit rep...
Updated:
Jun 09 (9 months ago)
Home -> Frequently asked questions -> Security
Using Call Center feature with soft phone clients & apps
Use case: LiveAgent & software phones clients & apps Disclaimer: Our Call C...
Updated:
Jul 12, 2019
Home -> Technical Support -> Features and functions -> Call Center
GeoIP feature possible issues
You can face some issues and see errors in the browser's console while settin...
Updated:
Aug 11, 2022
Home -> Technical Support -> Troubleshooting -> Agent Panel
How to configure your own URL for agent and/or feature purchase or account upgrade
Hosted accounts configuration Step 1: configuration setup in your reseller p...
Updated:
Dec 08, 2017
Home -> Technical Support -> Reseller/Partner program -> Setup Guides
How chat button animations look like
Animate your chat buttons (https://www.liveagent.com/features/chat-button-ani...
Updated:
Aug 10, 2017
Home -> Video Tutorials
Addons list
LiveAgent addons Geo IP (id: 2197ba24) Agent ranking (id: 5b4d2b0e) Rul...
Updated:
Dec 06, 2017
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples
Single sign-on (SSO)
The single sign-on (SSO) feature allows you to log in to your LiveAgent accou...
Updated:
May 17 (10 months ago)
Home -> Technical Support -> Features and functions -> LiveAgent panel