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How to create your own twitter application

If you plan to have your own white-label of LiveAgent application, you might ...
Home -> Technical Support -> Reseller/Partner program -> Setup Guides

Why is the Twitter integration not fetching Tweets & comments?

Customer context: The customer has followed the provided guides to integrate ...
Home -> Frequently asked questions -> General -> Social networks

Twitter integration possible problems

You can face some problems or errors while integrating or using our [Twitter ...
Home -> Technical Support -> Troubleshooting -> Social networks & messaging apps

Twitter application integration

To be able to integrate your LiveAgent account with Twitter, you will first n...
Home -> Technical Support -> Features and functions -> Social networks & messaging apps -> Twitter

Can I integrate Twitter Direct Messages with LiveAgent?

Customer context: The customer is currently using LiveAgent and would like to...
Home -> Frequently asked questions -> General -> Social networks

Error while fetching twitter search: Rate limit exceeded

If your LiveAgent (https://www.liveagent.com) failed to read tweets with mess...
Home -> Technical Support -> Troubleshooting -> Social networks & messaging apps

Can I let the customers request a callback?

Customer context: A customer is using LiveAgent and wants to enable a callbac...
Home -> Frequently asked questions -> General -> Calls

Twitter account integration

To be able to integrate your LiveAgent account with Twitter, you will first n...
Home -> Technical Support -> Features and functions -> Social networks & messaging apps -> Twitter

Automatic Callback Request

The automatic callback request is a useful function if you want to provide yo...
Home -> Technical Support -> Features and functions -> Call Center -> IVR

Can I have the LiveAgent demo on a different platform like Google Meet or Microsoft Teams?

Customer context: The customer has booked a LiveAgent demo but cannot use Zoo...
Home -> Frequently asked questions -> General

Agents Ranking feature

Quick Navigation - [Available rating options](#rating-options) - [How custom...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Request rate limits

As a security measure, LiveAgent uses request rate-limiting in several places...
Home -> Technical Support -> Features and functions -> Security

Is your call-center feature available in my country?

Customer context: A customer wants to know if the call-center feature in Live...
Home -> Frequently asked questions -> General -> Calls

Is there any extra charge for using your call-center feature?

Customer context: A customer inquires about any extra charges associated with...
Home -> Frequently asked questions -> General -> Calls

Does LiveAgent have a screen sharing feature?

Customer context: A customer is interested in knowing if LiveAgent has a scre...
Home -> Frequently asked questions -> General -> Chats

Can I fetch DMs from Instagram and Twitter into LiveAgent?

Customer context: The customer wants to incorporate Instagram and Twitter DMs...
Home -> Frequently asked questions -> General

Request is not correctly encoded

In case your chat button (or any other contact widget) is not loading, it is ...
Home -> Technical Support -> Troubleshooting -> Live chat

SLA (Service-level Agreement) feature Overview

[SLA](https://www.liveagent.com/features/service-level-agreement-sla/)(Servic...
Home -> Technical Support -> Features and functions -> Tickets management

How a docked chat window looks like

Chat window (https://www.liveagent.com/features/chat-window-docking/) can be ...
Home -> Video Tutorials

Do you have auto-dialer feature?

Customer context: The customer is looking for automation features within the ...
Home -> Frequently asked questions -> General -> Calls

Do I need to add any phone number to use the internal call feature?

Customer context: A customer with a cloud-hosted account wants to use the int...
Home -> Frequently asked questions -> General -> Calls

Pause feature

LiveAgent (https://www.liveagent.com/tour/live-chat-software/) offers an opti...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Can we somehow hide sensitive information like credit card numbers provided by our customers?

Customer context: The customer is a business owner who uses LiveAgent. They h...
Home -> Frequently asked questions -> Security

Can I request a recent third-party audit report that includes an assessment?

Customer context: The customer wants to review a recent third-party audit rep...
Home -> Frequently asked questions -> Security

Using Call Center feature with soft phone clients & apps

Use case: LiveAgent & software phones clients & apps Disclaimer: Our Call C...
Home -> Technical Support -> Features and functions -> Call Center

GeoIP feature possible issues

You can face some issues and see errors in the browser's console while settin...
Home -> Technical Support -> Troubleshooting -> Agent Panel

How to configure your own URL for agent and/or feature purchase or account upgrade

Hosted accounts configuration Step 1: configuration setup in your reseller p...
Home -> Technical Support -> Reseller/Partner program -> Setup Guides

How chat button animations look like

Animate your chat buttons (https://www.liveagent.com/features/chat-button-ani...
Home -> Video Tutorials

Addons list

LiveAgent addons Geo IP (id: 2197ba24) Agent ranking (id: 5b4d2b0e) Rul...
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples

Single sign-on (SSO)

The single sign-on (SSO) feature allows you to log in to your LiveAgent accou...
Home -> Technical Support -> Features and functions -> LiveAgent panel
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